Went for a windshield replacement and I needed to go to the bathroom. The lady behind the desk…read moresays they have no bathroom for customers. Yet on the website it says they have a waiting room? Good Lord, I hope you can hold it.

Great place for a quick windshield repair! Owner/Veteran Steve working on the windshields we wait!…read more Thank you for your service!

While working on a job in McAllen Texas I got a crack in my windshield from road debris as most…read morepeople do. I was hesitant to use Safelite at this location due to their reviews but went ahead anyway since it was covered by my insurance. They did a great job with my repair and were done within about 20 minutes from start to finish. The crack is still somewhat noticeable but I expected that due to the size and shape. I am happy with the work and sorry to hear about other people's bad experiences but I would recommend them to others.

I am writing to formally dispute the denial of my lifetime warranty claim following a faulty…read morewindshield installation at your McAllen, TX location (3620 N 23rd St). The windshield installed on my truck leaked water the causing some damage to my speaker system. To prevent further damage, I applied a small amount of regular glue to seal the leak temporarily. The next day, I returned to the facility during my lunch break to request a proper fix under the lifetime warranty. I was told by CSR John Manning and Manager Sam Martinez that my warranty was voided due to the glue application -- despite the fact that the glue was only used to mitigate the consequences of their poor installation. I also contacted Safelite's corporate office, but was again told that I had voided the warranty. This response is unacceptable. It implies that customers must allow water to damage their vehicle in order to preserve warranty coverage -- a position that is unreasonable and unfair. I am requesting: A full reinstallation of the windshield at no cost Inspection and repair of any water damage caused by the faulty installation Written clarification of your warranty policy regarding emergency mitigation actions taken by customers This situation has cost me time, money, and unnecessary stress. I trusted Safelite's reputation and warranty promise, and I expect accountability for the workmanship provided.

Replaced many windows affordably! Great customer service and service. Great job and staffread more

I spent the morning calling around to find pricing and availability. Hugo was by far the most…read morehelpful and attentive. It's was quick and easy, and I was very satisfied with the price. Other people were rude, belittling, and condescending, just because I asked a few questions like "quality of glass" or "warranty of labor". I drove from Weslaco to Mcallen (passing a handful of glass companies) because I wanted to give Glass Ect. My business.

Great Service! Great guy! Great results!…read more Don't let the "After" picture fool you! There is still a line visible to the human eye, but it's so thin that not even a camera can capture it!

Quick and super amazing job. My vehicle is about 3 months new and I already had a crack in my…read morewindshield and was super devastated because it looked so ugly. I had my mother take my vehicle in and I could not even tell where the Crack was before it looked like I had a complete new windshield I'm not even exaggerating. The size of my chip was about as big a nickle/quarter. Literally in about 10 min maybe less for a reasonable price it was taken care of. I was beyond pleased and will recommend and go back here every time ​

Very poor customer service after the sale, after numerous phone calls, owner does not return calls.read more

My window was broken while at work, I called around and everyone was telling me to wait till…read moretomorrow, I called Auto Glass Guys and Stephen answered the phone. I told him I needed a driver side window for my mustang and he said he could get it. I would highly recommend him to anyone in need of his service. Professional and great price. Save yourself time calling around and call him 1st. He removed all the broken glass and installed new window.

Great experience, Danny communicated well and was able to get me in and out quickly for replacement…read moreof passenger window. Location was clean and had basic amenities while I waited. I also appreciated that it is veteran owned. Ivan was also knowledgeable and showed good workmanship.

With recent road construction on the Expressway, we quickly acquired four dings on our car's…read morewindshield from the gravel thrown by cars ahead of us. My son met the owner/operator, Daniel Rosas, at his work and had him repair his windshield at his workplace. My son recommended his company to my daughter who got a ding on her windshield. He came out to her location, did the job and she was happy. That was enough for me! I texted AA Glass Mechanic this morning and he responded promptly. We set up a time for him to come to our house and repair 4 dings on our windshield. He came as promised and did a great job. AA Glass Mechanic serves the McAllen / Edinburg area, works with your insurance company, and offers great friendly service at reasonable prices. I had looked into doing the repair myself with one of those do-it-yourself kits, but this was SOOO much easier, and it was nice to have it done right the first time. AA Glass Mechanic is a mobile auto glass repair shop with an A+ rating with the Better Business Bureau. They are highly trained, certified, qualified with the Auto Glass Safety Council. They are insured and bonded and work hand in hand with most insurance providers and facilitate the entire process. They have great 5 Star reviews on Google, Facebook, and now on Yelp! Save yourself a headache, get your ding repaired before it develops into a full blown crack, and call AA Glass Mechanic!

This place is a joke, I dont know if they changed owners since past reviews, I ordered a rear…read morepassenger window exactly a month ago, they said it would be a week, then after a week they said they forgot to order, another week and nothing, never called back or responded to my voicemails, they dont answer the phone. Very unprofessional. I placed my order June 15th, no updates on my window, I will keep updating this post, for new customers to know that these people never heard about customer service or work ethics. Este lugar es un chiste, hace un mes que pedi mi ventana y nadie contesta el telefono ni responden mensajes o llamadas.

Pretty good prices and efficient service. Prompt reliable will use them in the future.read more

Awesome service! Cesar did an amazing job with my ford escape! Very fast and efficient!! Would…read morehighly recommend this place to anyone! Thank you Autoglass shop!

From the owner: Our Mission is to provide the best service in automotive glass replacement/repair by providing…read moreexcellent quality for each customer every encouter. -Here at AGS you can trust. Services include Replacements/Repair for -Windshield -Back Glass -Door Glass -Quarter Glass -SunRoof -Window Regulator. Contact us for a free quote today!