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    Puerta Maya

    3.3 (10 reviews)
    Open • 9:00 am - 5:00 pm

    Puerta Maya Photos

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    Mom
    Anthony G.

    My family and I spent some time shopping around Puerto Maya's shops. Overpriced to the max! The duty free though was worth shopping in, but the other stores, gift shops and especially jewelry stores I would avoid. The jewelry stores also had some incredibly pushy sales people. There are plenty of places to snap some photos. I certainly did.

    CJ H.

    Puerta Maya (Cozumel), is a popular stop for many cruise ships. After walking through the duty free shop at the end of the pier you will notice that the area is a bit, well, touristy. There are lots of jewelry shops, and clothing stores, and bars, and restaurants. Fat Tuesdays, is a good choice, so is Three Amigos. If you didn't book a excursion through the cruise line, you will have plenty of opportunities to purchase one at the port. You will also be offered multiple taxi tours, which is identical to Nassau. Bahamas port. I opted for a ATV/beach excursion. In my opinion, its best to venture outside the port area to experience the real Cozumel. Enjoy!

    DUFRY: tax & duty free
    Kevin W.

    Mischita H. pretty much hit the nail right on the head. I was actually here in Cozumel only a few days after she was, and I arrived on the Caribbean Princess, not the Carnival Ecstasy. Nevertheless, what she says is accurate for the most part and there are just a few things I would like to add on to it. When you arrive at the island and disembark your cruise ship, you'll first have to head through this glorified gate that's basically a tax & duty free shop called DUFRY. Cozumel is so hot that you'll probably want to linger in DUFRY for a while because you'll miss the air conditioning the moment you set foot outside again. There is a circle of tourist shops afterward, and they basically just sell a bunch of souvenirs. There's nothing you really need from them, so it's probably best to look through them after exploring the island so that you're not short on time and don't have to carry your stuff around with you wherever you go. Instead of renting a taxi or your own vehicle, I would recommend going on one of their tours where they'll actually drive you around the island and make periodic stops at some of the more interesting sights. That's really the only way you'll be able to make the most out of your short stay unless you've already been here before. Go with them to Mr. Sancho's, Punta Sur Eco Beach Park, El Mirador, the San Gervasio Mayan Ruins, and definitely be sure to visit downtown San Miguel where most of the island's life is. The way back from San Miguel to Puerta Maya is just a short taxi ride away. Enjoy the island.

    Scammers

    We visited September 25th, 2019. We rented a scooter for $40/daily. During our trip around island my boyfriend tried to turn around to check out a cool look out point. Well the scooter and me both fell into some soft brush on side of road. Thankfully I was fine and not hurt and I broke the scooters fall so it was fine too lol. We got a little lost on way back(the map the scooter company gave us was not good at all) asked for directions and figured we were going in wrong direction. Finally we made it back and as soon as we got off they said "oh you had an accident?" My boyfriend being an honest person. Said yes in some bushes but it was soft landing nothing major. They start inspecting the scooter over and over. Now mind that this scooter was a bucket of junk from beginning. There was a portion of seat missing, several previous scratches, and major wear and tear. We should of took pictures previously to renting it but we never thought something like this would happen. Well they kept my boyfriends cruise card as "insurance". They told us that we caused 3 scratches around bottom and the cost would be $110 to fix it!!!!!!! And they refused to give back or know where his cruise card was until we paid them. I have never in my life felt so scammed or taken advantage of. The scooter itself didn't even look worth $110 to me. After 20 mins of back and forth and feeling extremely uncomfortable they took $50 and finally gave us his card back. My whole impression of Cozumel was tarnished after this encounter and I will continue to warn people who may be naive like I was. How bad the SCAMMERS are in COZUMEL!!! So please if traveling here do not rent a scooter/car/buggy from anyone and especially not the company Rentadora Sian Ka'an.

    Yum yum yum
    Lynx M.

    The port is nice very nice, very clean, non threatening environment with lots of selections to spend your money on. Now if you aren't with a cruise ship you can't get into the duty free shopping area. I bought a grapefruit flavored soda, A CAN at that, set me back $2 BUT IT WAS THE BEST SODA I EVER DRANK IN MY LIFE!! very refreshing. They had a deal going 2/$4.00 but I was bewildered how that was deal when one was $2 smh lol whatever Man, I don't argue with the locals. There are locals in costume that are happy to take pictures with you for a gladly welcomed tip. If you are a booze hound there a plethora of places for you to get effed up, not drunk... BUT EFFED UP!! Lol once you make it out of the duty free shopping area it becomes a plaza of shops from Nick nacks to high end Jewelry. There is a ALAMO car rental spot just beyond the fat tuesdays. All the restaurants are expensive, like beyond expensive! Like expensive to the point you would just walk your ass back to the boat and eat for free. Smh we did eat at 3 amigos which was like senor frogs; uninspired, over priced, touristy, almost bland, and price point not meeting food quantity. My guy had REAL AUTHENTIC QUESADILLAS on the beach, being I wasn't in a gambling mood with my stomach being so far away from a comfortable toilet, I didn't order any but just sampled his. His were delicious! Mine not so much. Lol great place to visit, if you have time try the oxygen bar and have some drinks underwater!!

    Receipt of shop that did not pack 31 bracelets we paid for

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    Tours Plaza - Thank you Gerry

    Tours Plaza

    4.5(8 reviews)
    1.7 km

    https://www.toursplaza.com. Click the link and you will see that they are no longer in business…read more I have used Tours Plaza multiple times over the years and always requested Gerry as my driver. Last November our stop in Cozumel was canceled due to the ship needing to avoid a storm. I contacted Tours Plaza and requested a refund as their policy stated "Full refunds will be given in the event that your cruise ship does not make port." They replied the following day, November 7, 0224 "Hola Margaret. We're sorry your cruise changed the itinerary, we'll issue the refund, you must receive it in the next 7 days. See you the next time! Kind regards". That was 5 months ago. I have never received my $233.20 refund despite repeated promises by Eduardo that the refund was being processed. On January 31, 2025 "Our clients are very important to us, I'll issue a refund right away, you should receive it in the next few days. I'll write to you in a few days in order to confirm this went through." Never happened. On 2/07/25 " Hola Margaret. The refund usually takes 7 day... We just checked the status and it's processing, you should see it at your account shortly. In any case we are monitoring the situation because our clients are very important to us! And your refund is absolutely correct. We'll write to you on Monday again, in order to check you received your refund correctly. Kind regards". Never received. He then pretty much stopped responding to my emails. I never received the refund. Today I receive an email from Tours Plaza regarding yet another reservation (upcoming) telling me that I will need to try and get my deposit back from my credit card company "Dear M, bad news, our site was been hacked and several reservations were deleted and money was stolen from us and while we investigate, and try to get back the stolen money from us, Tours Plaza is no longer online, please ask for your deposit refund at your bank or Visa Card. Best Regards Eduardo" I strongly advise against using this company. They can no longer be trusted. And that's a shame because they were my go-to tour guides for many years.

    We booked a car for 3 people a month ahead of time. Eduardo was quick to confirm by email and gave…read moreexcellent instructions for our arrival. We met our driver KELLY at the assigned location and he was extremely courteous and knowledgeable. We knew ahead of time that we wanted between 3-5 hours of tour and had a couple of places in mind, the Chocolate factory & Tequila factory (both were very fun and educational), then over to the beach to just enjoy the coast. Kelly picked several stops along the way and made it real easy to just relax and have a great time. We were ready to go back to our ship after about 4 hours and had the BEST DAY POSSIBLE. Thank you Kelly for a pleasant, comfortable, and informative day. You made our visit truly memorable.

    Photos
    Tours Plaza - Crocodile

    Crocodile

    Tours Plaza - East coast beach

    East coast beach

    Tours Plaza - East coast beach

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    East coast beach

    Alltournative - Our group, with our tour guide and all-around good guy, Gustavo, in yellow. Fun for all ages!

    Alltournative

    4.8(92 reviews)
    28.2 km

    During our time in Rivera Maya, we booked an excursion with Alltournative to check out Coba ruins…read moreand the Mayan area. First, we started off in a Mayan town where we began our adventure. We did 2 ziplines, canoed, swam in the Cenote, and ate a delicious meal. Our tour guide Tonica was outstanding, explaining to us the culture of the Mayans and the history of the area. No phone are allowed during this portion, but there are lockers available to store your things. Our 2nd stop was at the Coba ruins, where we saw the Mayan temples in the town of Coba. It was a long walk to the main temple, but it was a cool experience and beautiful architecture to see. The whole trip was an all day adventure, but well worth it! Definitely recommend if your looking to learn about the culture of the area and the people who live here! :-)

    This excursion was the highlight of the trip for myself and my 3 girlfriends. We were staying in…read moreCancun and it took us about an hour and half to get to Alltournative but it was so worth it! Our guide, Erik, could not have been more of a delight. He was so friendly and made the whole experience that much more incredible. His knowledge of the site and his safety tips helped us at each event. While we were there we went through several ziplines, snorkeled through ancient cenotes, rappelled, and got to eat some delicious and authentic Mexican food. I absolutely recommend this excursion for anyone looking for something exciting on their trip.

    Photos
    Alltournative - Tirolesa en #EncuentroMaya

    Tirolesa en #EncuentroMaya

    Alltournative - Divertida aventura en cuatrimoto por la selva maya #nATiVe´S

    Divertida aventura en cuatrimoto por la selva maya #nATiVe´S

    Alltournative - Four wheel through the jungle!

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    Four wheel through the jungle!

    The Custom Tour by Rod Ratner - Cenotes

    The Custom Tour by Rod Ratner

    5.0(68 reviews)
    27.7 km•Centro

    I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

    What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

    Photos
    The Custom Tour by Rod Ratner - Tulum Ruins

    Tulum Ruins

    The Custom Tour by Rod Ratner - Valladolid

    Valladolid

    The Custom Tour by Rod Ratner

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    Isla de Pasion - Cash bar drinks are much better than what was in our included package

    Isla de Pasion

    3.3(21 reviews)
    0.0 km

    We enjoyed the day we had there because it was a slow day and only about 2 dozen people there. The…read morefood was subpar at best. The included drinks also lacking. The paid cash bar drinks are much more satisfying! I enjoyed spending my time in the hammock. My husband got into the ocean but it was a bit rocky so I stayed beachside. I would try another spot next time in spite of the pretty beach area and the story here is cool.

    Isla de Pasion is a secluded island off of Cozumel and is such a beautiful beach that is not to be…read moremissed. There are many ways to get there -- by ferry, by private boat/catamaran, or car. On Thursday, my husband and I rented a jeep and drove to the fishing pier at Laguna Ciega. Note: You will need a jeep to get to Laguna Ciega. I would not recommend walking. Once you leave downtown and start driving for a while, you will end up in front of a dirt road, where the road becomes bumpy and requires off-road driving. A regular car will not be able to handle the dips, which are pretty major. Depending on the weather there could also be muddy water. The dirt road is wide enough for one car, so be mindful of cars that could come from the opposite direction. Despite the off-road driving, we still arrived within 30 minutes. Cozumel is not a large island. We parked our rental car and got on a boat with a local who offered to take us across to la Isla de Pasion for 100 pesos per person each way. We agreed that we would pay him half of total when he gets us to la Isla de Pasion, and then the other half when he takes us back to Laguna Ciega. The boat ride was quick and took about 5-10 minutes. Isla de Pasion was incredible. The water was clear and the waves were super gentle. There is a beach club on site; however, my husband and I settled down in our own little section of the beach. We stayed for about 3 hours, swimming, and having a picnic with food and beers that we brought. As we were leaving around 1:30pm, we noticed there were a lot more people on Isla de Pasion. Definitely get to the island EARLY so you can enjoy it when it is less crowded.

    Photos
    Isla de Pasion - Water swings and hammocks

    Water swings and hammocks

    Isla de Pasion
    Isla de Pasion - Eating area

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    Eating area

    Puerta Maya - tours - Updated September 2026

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