https://www.toursplaza.com. Click the link and you will see that they are no longer in business…read more I have used Tours Plaza multiple times over the years and always requested Gerry as my driver. Last November our stop in Cozumel was canceled due to the ship needing to avoid a storm. I contacted Tours Plaza and requested a refund as their policy stated "Full refunds will be given in the event that your cruise ship does not make port." They replied the following day, November 7, 0224 "Hola Margaret. We're sorry your cruise changed the itinerary, we'll issue the refund, you must receive it in the next 7 days. See you the next time! Kind regards". That was 5 months ago. I have never received my $233.20 refund despite repeated promises by Eduardo that the refund was being processed. On January 31, 2025 "Our clients are very important to us, I'll issue a refund right away, you should receive it in the next few days. I'll write to you in a few days in order to confirm this went through." Never happened. On 2/07/25 " Hola Margaret. The refund usually takes 7 day... We just checked the status and it's processing, you should see it at your account shortly. In any case we are monitoring the situation because our clients are very important to us! And your refund is absolutely correct. We'll write to you on Monday again, in order to check you received your refund correctly. Kind regards". Never received. He then pretty much stopped responding to my emails. I never received the refund. Today I receive an email from Tours Plaza regarding yet another reservation (upcoming) telling me that I will need to try and get my deposit back from my credit card company "Dear M, bad news, our site was been hacked and several reservations were deleted and money was stolen from us and while we investigate, and try to get back the stolen money from us, Tours Plaza is no longer online, please ask for your deposit refund at your bank or Visa Card. Best Regards Eduardo" I strongly advise against using this company. They can no longer be trusted. And that's a shame because they were my go-to tour guides for many years.

We booked a car for 3 people a month ahead of time. Eduardo was quick to confirm by email and gave…read moreexcellent instructions for our arrival. We met our driver KELLY at the assigned location and he was extremely courteous and knowledgeable. We knew ahead of time that we wanted between 3-5 hours of tour and had a couple of places in mind, the Chocolate factory & Tequila factory (both were very fun and educational), then over to the beach to just enjoy the coast. Kelly picked several stops along the way and made it real easy to just relax and have a great time. We were ready to go back to our ship after about 4 hours and had the BEST DAY POSSIBLE. Thank you Kelly for a pleasant, comfortable, and informative day. You made our visit truly memorable.

During our time in Rivera Maya, we booked an excursion with Alltournative to check out Coba ruins…read moreand the Mayan area. First, we started off in a Mayan town where we began our adventure. We did 2 ziplines, canoed, swam in the Cenote, and ate a delicious meal. Our tour guide Tonica was outstanding, explaining to us the culture of the Mayans and the history of the area. No phone are allowed during this portion, but there are lockers available to store your things. Our 2nd stop was at the Coba ruins, where we saw the Mayan temples in the town of Coba. It was a long walk to the main temple, but it was a cool experience and beautiful architecture to see. The whole trip was an all day adventure, but well worth it! Definitely recommend if your looking to learn about the culture of the area and the people who live here! :-)

This excursion was the highlight of the trip for myself and my 3 girlfriends. We were staying in…read moreCancun and it took us about an hour and half to get to Alltournative but it was so worth it! Our guide, Erik, could not have been more of a delight. He was so friendly and made the whole experience that much more incredible. His knowledge of the site and his safety tips helped us at each event. While we were there we went through several ziplines, snorkeled through ancient cenotes, rappelled, and got to eat some delicious and authentic Mexican food. I absolutely recommend this excursion for anyone looking for something exciting on their trip.

Tiger, is the amazement of the Cozumel community. His guacamole at the sand bar is awesome. On my…read moretour I saw lobster, 5 turtles, and a few large stingrays. Tigers pole dances and beer selection is beyond reproach. Go get you some tiger merch. You will leave satisfied.

We had a great time! The boat is nice, the crew is very friendly and well informed. They are all…read moreabout fun while keeping everyone safe. They take great underwater photos. I only wish I posed for more! They fed everyone and had yummy drinks. Overall great time. Everyone on the island also know and recommend this family ran business.

We were on a cruise and love chocolate so thought we would try the chocolate place. The bus ride…read moreout was good and when we arrived we first took a picture with one of the staff dressed in local costume (for purchase afterwards). We then entered an area to see how chocolate is made. Our hostess was very friendly and demonstrated how the process works. Be sure to bring small bills as tips are always appreciated. We then had time to taste and purchase chocolate and other items. They also have a bar where you can purchase drinks with chocolate in them. Nice on a hot day.

**INITIAL REVIEW**…read more Given the fact the Mayan Cacao Company (which I will shorthand to Mayan Cacao for the remainder of this review), as a locale has been designed for tourism, I will review the business on the fact most tourists' experience here will be "one and done." With that in mind, is Mayan Cacao worth it for a "one and done" locale for tourists? The answer is "YES!" Mayan Cacao is engaging enough with its tour and show that makes it interesting and memorable. And it should also be noted it is usually a stop on an excursion, ergo if people are concerned this is the only place they'll go to, take note it won't take your entire day. Though an address is provided, Mayan Cacao is located about 30 minutes southwest of San Miguel de Cozumel, the port city in which cruiseships come into the island. Mayan Cacao has thoroughly embraced not just its importance in making the unique brand of cacao that is popular around the world, but being a tourist attraction. For starters, when you enter, you can technically go straight to the store where Mayan cacao candy bars, coffee, and other cacao-based foods are sold (which I must stress is a-okay to take with you as long as they stay in their original packaging), but souvenirs of a distict artistry to Mayan culture. However, most tourists, especially those on excursions, will go through the tour. The beginning of the tour will provide you an opportunity to use the restrooms and take a picture with a female worker dressed as a traditional Mayan locale right next to the Mayan Cacao Company sign or mural. The tour consists of your tour guide giving details of Mayan culture including their numerology and calender, as well as a short movie showcasing how cacao is turned into chocolate. However, the highlight of the tour is the live demonstration of how Mayans made cacao back in their time, using the same ingredients they used then, and also demonstrating the tools they used at the time. Not only that, you get to sample the chocolate once it is done... which I have to say, DELICIOUS! The final leg of the tour brings you to a hut that sells alcoholic cocktails with cacao and the souvenir shop. Overall, the tour was about 20 to 30 minutes long. Ultimately, I am going to give Mayan Cacao a five-out-of-five star rating with this review. Just because they are five-out-of-five, does that make them perfect? No, of course not. Perfection has no rating because it goes beyond it. However, what they provide in both as a tourist stop and prominent chocolatier of Mayan cacao, it is definitely an unparalleled service and presentation that has sharpened like steel over its many years in service.

If you've never been to a cenote the what are you waiting for? Cenotes are these underground rivers…read morethat are all over Cancun. A lot of them are lit for effect and if you've been to Xel-Ha or Xplor then you know that they can be majestic and grand, but sometimes all the kids splashing around and screaming can be a bit much. That's why I like these out of the way ones that don't have as many visitors, but they are calm and quiet. All the guides I've had at these places are ecologists who are protective of the environment and are constantly hitting home about how the bats, the trees, the rivers, and the soil have a symbiotic relation with the land, so this is a good way to learn how to appreciate nature.

Basically we were stood up. We drive to the cenote and the tall guide said come back at 3 for a…read moreprivate tour; but at 3 he was in Playa del Carmen. The lady let us walk back to the cenote and look for free.

I did the ushuaia club experience with Calvin Harris theoufh Virgin Voyages! My guide was…read morePilar..she was absolutely amazing along with the 2 young men that helped her. She was fun, full of energy, organized and really enhanced my experience in ibiza! On time and helpful!

we were up from the bus terminal from our cruise as the grinning of an amazing day. This was a…read moreprivate van tour led by y Alex (AKA Alejandro. We first discussed our thoughts on the itinerary and Alex embellished them.First a historical tour of downtow and a little shopping.Alex was there assisting us with bargains but he was never intrusive or rushing us. we then found a lovely uncrowded beach club where for $20 we rented snorkeling equipment and swam in the crystal waters. Alex snorkeled with us, leading to the opening of a sea floor cenote, as well as pointing out various fish. My husbands mask was leaking and he switched masks with him to ensure that we all had a good experience. After the swim, we continued on to an included tequila tasting. The private tour was wonderful. We tasted tequilas as well as watched them making Mayan chocolate . We weren't pressured to buy so we tipped and moved on. Last stop was a beautiful tile floored restaurant overlooking a garden restaurant, no other tourists in site! I highly recommend this Tripping Cool tour. as well as Alex. we did book it through our cruise ship but you can do it on their website as well.

This is such a fun tour and beautiful tour of the island! We had a wonderful guide, Sergio, who…read moremade the trip more interactive! He sat and talked with the entire group and got to know us all. Amazing job!!

Our 3rd time doing the Cozumel bar hop, while on a recent cruise port stop in Cozumel. You know…read moreit's good when we keep coming back! Colleen was our amazing tour guide (again). She is just wonderful - very warm & friendly, and I love hearing her story of how she ended up in Cozumel. Our trusty driver was Lallo (sp) who navigated the roads, parking, and assisting us on and off the bus like a pro. All 4 beach bars we visited were beautiful and we had our share of delicious drinks & food. We especially love the peanut butter tequila at Rastas, which is the last stop. After the stops, the party music cranked up on the bus and we all sang along until we got safely delivered back to our cruise port of choice. We had such a fun group with us - shout out to the ladies from Alaska and their friend from Michigan. Next time you're in Cozumel, try put a tour and hopefully you'll have the wonderful Colleen as your guide.

I visited here for a cruise excursion. The guide does the tour in Spanish and English. They do a…read moregreat job pointing out the various sea creatures you'll sea during the visit and safety. I was sad not to see any sharks since I'm shark obsessed. I have heard from others who did the tour you sometimes do see sharks. It's incredible feeling to be below the sea seeing all the fishies.

Fantastic experience from start to finish. The sea area we explored was full of life. Many fish,…read morestingray, plus a shipwreck. The staff are some of the nicest, most professional people we have ever met. We found it fascinating that they were just as interested as we were, with the sea life. Five Stars

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

Isla de Pasion is a secluded island off of Cozumel and is such a beautiful beach that is not to be…read moremissed. There are many ways to get there -- by ferry, by private boat/catamaran, or car. On Thursday, my husband and I rented a jeep and drove to the fishing pier at Laguna Ciega. Note: You will need a jeep to get to Laguna Ciega. I would not recommend walking. Once you leave downtown and start driving for a while, you will end up in front of a dirt road, where the road becomes bumpy and requires off-road driving. A regular car will not be able to handle the dips, which are pretty major. Depending on the weather there could also be muddy water. The dirt road is wide enough for one car, so be mindful of cars that could come from the opposite direction. Despite the off-road driving, we still arrived within 30 minutes. Cozumel is not a large island. We parked our rental car and got on a boat with a local who offered to take us across to la Isla de Pasion for 100 pesos per person each way. We agreed that we would pay him half of total when he gets us to la Isla de Pasion, and then the other half when he takes us back to Laguna Ciega. The boat ride was quick and took about 5-10 minutes. Isla de Pasion was incredible. The water was clear and the waves were super gentle. There is a beach club on site; however, my husband and I settled down in our own little section of the beach. We stayed for about 3 hours, swimming, and having a picnic with food and beers that we brought. As we were leaving around 1:30pm, we noticed there were a lot more people on Isla de Pasion. Definitely get to the island EARLY so you can enjoy it when it is less crowded.

We visited this beautiful island on a Carnival excursion with the Twister speedboat as our mode of…read moretransportation. The good: Eduardo y Eduardo were our captains on the boat and it was an amazing time. Aida was our go to person on the island and she was very kind and accommodating. The island is GORGEOUS- clear water, surprisingly no fish, white sand, nice chairs, hammocks, and swings at the cash bar. The drinks from the cash bar were fabulous- I had fresh coconut water and a delicious mojito. The not-so-good: the food was just plain bad and there was very little selection. The included drinks were either a rum punch, tequila punch, or beer. The punches were heavy on sugar but had very little alcohol. The inflatable was in need of much repair. Snorkeling is listed in the description but when we asked we were told there are no reefs on the island and they don't have snorkeling. The worst part for me was the timing- we knew we were only scheduled to be there until 1:30 but we were only at the island from about 9:30-11:45 before we were corralled back to the boats. I'd do it again- but would have liked to know these details going in.