Love the majority of the staff. Getting someone to answer the phone to check the availability of…read moremeds or prescription dog food has turned into an ongoing problem. I have been taking my dogs there for many years. Almost 15. As they have aged, so have I. We both have mobility problems. I cannot make trips to ascertain whether or not things are in stock. Hence the phone. For 13-14 years, I have had few complaints. Deeply appreciate the time Dr Kelly and some of the girls have taken to help my pups and I. Now we are nearing the end of our time together. The phone access is imperative.

We have known Doc Kelley since about 2002 or 2003. We love him. The girls know what they are doing…read more We have brought a lot of our animals to him!

Our pet babies are always in good hands here! Both our cat and our Doberman receive excellent care…read morewith reasonable and practical advice from the docs on staff--and I've found the price of the services very affordable. If you want to spend a lot of money for super premium services (better than your actual kids would receive) I'm sure they'd be happy to provide that; however, if you need just basic care, they give that, too, and without making you feel like you're the worst pet owner ever...

Our sweet 6 yr old German shepherd Benny boy died August 29th 2023 on his way to the emergency vet…read moredue to steroid medication this Kelly veterinarian clinic in Adrian gave him for his perianal fistula. Benny has had this disease for years and have put him on this steroid in the past but soon learned it was wreaking havoc on his liver. He lost weight, hair, getting sick and was not himself. So we quickly got him off that. This new staff put him on this steroid again disregarding my ex's concern and argument that it caused him to be sick in the past. They told him there was nothing to worry about that it would be fine because the frequency and timeline would be shorter. It wasn't fine. He started to lose weight and hair again so he stopped giving it to him, leading up to his vet appointment but it was too late. Our baby died because of this vets incompetence. Please choose a different vet office, I don't want this to happen to anybody else's baby.

We just moved to the area and were looking for a new vet for our two corgis; our oldest corgi…read morestarted limping on a Saturday, and Countryside was able to get him right in on Monday. It turned out to be just a broken toe, but they ended up sedating him, setting the toe, and putting on a splint; they also gave him some paid meds, all for a very reasonable price! The facility was clean and the staff were very friendly and helpful - definitely a great find, and we will be going back for all of our future vet needs.

I am very displeased with the vet. I called right before my appointment to make sure that I was…read moreonly paying for what I was told. I get to check out and I was told I would have to pay a tech visit every time I go to the vet. I told them I couldn't afford 300$ all at once but I also was not aware if I spread out the payments I would have to pay an extra 50-70$ for seeing the tech each time. I was not told I would have to pay each time. I was also told since I was going back so much I would not have to pay it. Next time I will have to record all conversations. Also when I was checking out the guy with blond hair looked at me and smiled and kinda laughed at me. It was pretty rude. He told me I just told you over the phone that you would have to pay that. I was not told that over the phone. Also the red head girl at the desk is always rude as well. Allison is always nice, but should have been more clear to me about the price. I was only aware that I would be charged for shots. I also spoke with the owner. They both continued to tell me I had to pay the tech visit arguing with me and telling me pretty much the same thing over again. I finally had it and paid it. I won't be going back. the owner also told he appreciated my review also rude what kind of business owner is happy about bad reviews.

Our dog does well here, despite being anxious when not with us. The staff is wonderful, caring,…read more and pay much attention to detail. Highly recommend!

Great loving care for our boys , k c is the best ! Good size play area and clean kennel sread more

I really like this place! Sometimes, I feel like the staff could be a bit more friendly, but that…read morealso very much so depends on the day you go. I've had excellent service and bad service. At first I was bummed that they started selling more pet supplies and less animals but I totally get it after realizing that people are always going to point fingers at you even years after getting a pet and it dares to get sick or something happens. But they have a lot of variety and I like that they carry a lot of good, holistic food and not just crappy food like Iams, Purina, and whatnot.

Secret Shopper Here!…read more I do this for a living, usually have to report back to a certain upper, but at this extent I feel the need to put it on Google and yelp reviews so that the community would be aware I had a very disappointing experience at this pet store, and I won't be returning. The biggest concern was the overall health of the animals. Several pets did not appear to be in the condition I would expect from a store that is supposed to prioritize animal welfare. It's heartbreaking to see living animals treated as inventory instead of being properly cared for. The staff was another major issue. They were unfriendly, dismissive, and seemed to have very little knowledge about the animals they were selling. I was given incorrect information about proper reptile lighting, which could seriously affect an animal's health if a new owner followed that advice. A pet store should be a reliable source of accurate husbandry information, not misinformation. Customer service was just as disappointing. It was difficult to get anyone's attention, and when I finally did, I felt like I was inconveniencing the employees. The manager was rude, unprofessional, and showed little interest in addressing concerns or helping resolve problems. The store also had very little inventory compared to what was advertised, making the trip a waste of time. To make matters worse, they refused to honor valid, unexpired coupons and provided inconsistent explanations as to why they wouldn't accept them. I also noticed products, including food and medications, that appeared to be expired or approaching expiration. That's unacceptable for products intended to keep pets healthy. Overall, this store needs significant improvement in employee training, customer service, inventory management, and its commitment to both animal welfare and the customers who trust them. Until those issues are addressed, I cannot recommend shopping here.

Always great care of our dog. Highly recommend . Friendly staff. Fair prices…read more We have been using them for several years

I will never take my dog anywhere else to get groomed!!Sheri is absolutely great and genuinely…read morecares about each pet. Her staff is always kind and flexible when scheduling an appointment. They do such a great job and even keep notes on the cut you prefer for your pet. I've been going there for awhile now and I have always been beyond pleased with how my dog looks! I can assure you that you won't regret going here!

Nicole does such a fabulous job with my "boys", I truly would never take them anywhere else!…read more She is awesome at communicating changes, reminding of appointments and when I need to update vaccination records (such a key part of being a reputable groomer!). She also is so flexible when I need to change an appointment, or drop my guys off a little earlier or pick them up a little later than expected. And the best part? You just drop off at appointment time and pick up when they are done, unlike many groomers who have everyone drop off early and the dogs have to be in kennels for hours! Nicole is one in a million, I'm lucky to have her, and so is Saline!

For Nicole being a solo groomer at her shop, she's a complete gem. Macavity, my domestic long…read morehaired cat, always looks great. I have her trim him in the Lion cut and people who visit me are so impressed. I've been with Nicole for a few years now. I started with her when she was working at another shop and followed her to her own shop. She is very popular. Like I stated earlier, Nicole is a solo, one person shop and is trying to keep up with the high demand. YES, she does require UTD vaccines, it's the law, and I feel my pets are safe from getting sick from non vaccinated pets. I love her so much.

I was told this place was wonderful IF you can get a call back and well I'm not impressed. 3 stars…read morefor helping the cat community but lost the 2 for lack of communication with your community except at fundraisers.

Little Mews helped with an outside cat we were caring for. He was very sick and needed to be inside…read moreand needed treatment. They took him in and saved his life. He is now a happy, healthy, lazy boy. Thanks Little Mews.