I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

I recently visited Dr. Folck's office for some fillings, and I couldn't be happier with my…read moreexperience! From the moment I walked in, the staff made me feel so welcome and at ease. Their friendliness combined with the calm, clean environment truly sets this place apart. Dr. Folck is absolutely wonderful--she is kind, gentle, and genuinely cares about her patients. During my procedure, she took the time to explain everything, ensuring I was comfortable all the way through. What I particularly loved was the view from the treatment room; it's beautiful and relaxing, which made the whole experience even more pleasant. I highly recommend Dr. Folck for anyone looking for a compassionate and skilled dentist. Thank you for a fantastic visit!

I've been going here since my mom coerced me into leaving our prior dentist. She started going here…read moreand was shocked at how amazing their customer service was, as well as how thorough Dr. Santos is. I used to love coming to the dentist (we all have our quirks, people!), until I had a bad experience at our prior dentist. I decided to give Smile By Design a go, and I love it (although I can't say I LOVE getting dental work done- I'm now a normal person that dreads the dentist). I've had filling removal & re-fills done, and I expressed my fear & anxiety to Dr. Santos, and she was so calm and patient with me during the entire procedure. That first experience I had with her made me feel totally comfortable and I trust her completely with my teeth. I think they do offer a lot of options, and some people are put off by that, but I'm gonna tell you- I bought that expensive Bluetooth toothbrush they offered me, and while the Bluetooth part is whatever (IMHO), my teeth have never felt better and my hygienist notices a difference in my teeth (which I totally believe!). My teeth feel like I just got a cleaning every single time I brush with it (which is nightly). Dr. Santos also suggested I get a soft night guard, and while my insurance doesn't cover that, I saved my pennies and got fitted for it. In summary, I do feel as though this dentistry has my teeth in their best interest, and I would recommend anyone going here! If you've had bad experiences at the dentist, be honest with them about it and I think they'll baby you like they baby me. We need it!

Extra charges every single time I visit. Time for a new dentist. They want to up sell everything…read more It seems like they try to get over on the insurance companies but when they can't I get stuck with the bill.

Subject: Very Disappointed With the Virginia Beach Location -- Norfolk Location Treats Patients…read moreWith Respect I want to share a deeply disappointing experience I had at the Virginia Beach location. I would strongly recommend that anyone with darker skin avoid this office and continue using the Norfolk location instead, where I have always been treated with dignity and respect. Today, I was told to come into the office, only to be informed--after I arrived--that I had a balance and they could not see me. No one asked whether I could pay the balance, nor did they mention that this would prevent my appointment. I have an HSA card and could have taken care of the balance immediately, but the way they handled the situation completely dismissed that possibility as I no longer wanted to trust them with my care!!! To make matters worse, they announced that I needed to step into the back for a "financial issue" in front of everyone in the lobby, which was both unprofessional and embarrassing--especially considering I have not been to this office in two years. Their assumption that I had no ability to pay, and the overall treatment I received, felt discriminatory. I have never been treated this way at the Norfolk location. This experience was unacceptable, and others deserve to be aware of how this location conducts itself. Wish I could give zero stars.

I had not been to the dentist for over 10 years, so I was apprehensive about seeing Dr Frazier. I…read morewas impressed by the set up and the staff could not have been friendlier. Dr Frazier is very experienced and has a reputation for honesty and great work and my experience confirmed this. I would definitely recommend.

I had been a patient of Dr. Frazier's for about two years. About a month ago, I called to schedule…read morean emergency appointment because half of one of my bottom teeth had chipped off. The young lady that answered the phone was extremely rude and did not take my request seriously. I usually go to the Virginia beach office and she would not let me see Dr Frazier in any other office and Dr Frazier would not be back to Virginia beach for several days and a whole weekend. I did not take an appointment and was appalled I could not get in for an emergency and because I was in so much pain. I was charged a no show fee for an appointment I did not have. I will NOT be returning and am extremely disappointed with the customer service of this office.

Our dental insurance changed in December so I had to change dentists. First, I had to wait weeks…read morefor an appointment and then it was cancelled last minute. When I finally got in for an exam and cleaning, they refused to clean my teeth, saying I had severe gingivitis. I sought a second opinion from a highly qualified dentist and I only needed antibiotic mouthwash and minimal treatment. The cost was about 15% of what Dr Mahesh quoted. What a scam!

This is a disappointing review to write. First let me say I stand by my original review written in…read moreJan 2023. The work that was performed was done so with complete satisfaction. Here's where it changed. If you are in need of partials or have a long-term treatment plan with Dr. Mahesh, PLEASE be clear and make sure that she is going to "complete" the plan. I started a treatment plan in March 2024 for partials. It took a while due to my lack of insurance coverage and of out-of-pocket costs. I also needed 2 teeth extracted and some oral work on the left bottom gums to make for well-fitting partials. I wasn't referred to an oral surgeon but found one through my network and called the office and I believe it was Jacqueline (maybe Carol) that told me she's heard of him and some of their patients have gone there. I changed my insurance this year and had more coverage and on September 16th I finally had my required oral surgery. On September 25th, I saw Dr Mahesh for her to see how my gums were healing. I was told they were healing well. She asked me what kind of partials I wanted, and I advised her I didn't know there were different kinds. She gave me a little information. My appointment for the impression was scheduled for Dec 15th. I went home and did my research. THREE weeks later on Oct 16th I go in for my regular cleaning. After Patty was finished (Patty is awesome!), Dr Mahesh came in to look at my teeth. During the process I tell her I decided on the type of partials I'd like. She then makes the comment that I'm about to not like her. She then proceeds to tell me she doesn't want to make my partials. NONE of her reasons made any sense. I was just there THREE weeks ago, and you had your staff schedule my appointment for the impression. She said she didn't want to be blamed for my discomfort and how it's a foreign object so it will never feel natural and this one I love, based on what she knows about me (she mentioned my fibromyalgia) she didn't want to. I said if not you it'll be someone else and I trusted her. She tells me I need to see a specialist, a prosthodontist. I've never even heard of that. I asked her for a referral and was told she didn't know of anyone and to look on Yelp. WOW! Interesting since she told me she sees one for herself. I felt completely "abandoned". This doctor doesn't have the best bedside manner but I appreciated her work and felt she was good at explaining things to me so that wasn't that important. She was pleasant enough. Since all this happened, I was told by a previous dentist that a dentist should never ask a patient what kind of dentures they want. I was told it is "their" job to assess, evaluate and advise. Again, I stand by the original review left in 2023. I really wasn't going to do a review as I literally ran out of the office crying and wanted to just move on. But that doesn't do anyone any service. I'm stuck at the end of the year needing to pick up my treatment with someone new and try find and secure an appointment all before the end of the year to use the benefits. I rely heavily on referrals and reviews. You shouldn't just leave the good or the bad. I tried to be as productive and honest as possible. The 3-star downgrade is due to abandoning the treatment plan she initiated.

I was traveling through Virginia and had a somewhat complex problem with an tooth implant. Got a…read morefast appointment and had all my problems solved by this incredibley intelligent and caring individual. Top notch. Terrific.

Absolute money trap! Gave me a price for a descaling and said I could pay before or day of service…read more (opted for the latter) service done, go home, life goes on right? several months later I get a bill saying I owe them even more money! When I call they tell me that what I paid was just an estimate!? I don't know about most of you but if I hired a plumber, electrician, etc. and they gave me a price and I paid that price and the job was done that estimate officially becomes the price. If they had let me know what the actual price would be I would have just gotten the cleaning I went there for. That being said the actual work done was good and the people are friendly, but you lose all stars when you steal from your patients.

I had a very disappointing experience at this dental office. They told me my son had two cavities…read more I decided to get a second opinion. The new dentist confirmed that my son has no cavities. This raised serious concerns for me about the integrity and honesty of this practice. It feels like they were trying to push unnecessary procedures, which is completely unacceptable, especially when it comes to children's health. I will not be returning and strongly encourage others to stay away. It's also very annoying They're always asking if you drink soda, juice ect or eat candy to convince you have a cavity. thankfully I always go with my gut.

I like this dental office. Dr. M was really good and took time to listen to what was bothering me…read morewith my tooth and he fixed it and I haven't had a problem since. They also took my insurance which I had a hard time finding a place that would. Very happy with this dentist office.

I've been going to Harmony Dental for the last 5 years and Rebecca is one of the best hygienists…read moreI've ever had. She does a great job with cleaning, checking and communicating what she's doing. She very careful to keep from doing anything painful. She's so personable and friendly. I appreciate that she's asks questions about how I'm doing beyond just my dental needs. I haven't had extensive interaction with the rest of the staff, but haven't had any negative experiences. As some people have said, their location is a bit odd next to a gas station and convenience store, but everything inside the building is fine. The lobby could use a bit of an update, but the dental care area is great.