I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

It'll be my first time traveling overseas as an adult (meaning my parents aren't going with me) and…read moreso I was stressed about the whole visa situation. Simone & her team at AV Travel made everything so easy and smooth for us. It took about a week for us to get our visas! Definitely recommend for your travel needs. The only downside is that they close pretty early on Saturdays & are completely closed on Sundays

Very poor customer service call. Asked about lowest price from LAX to Hà Nội and quoted me $1200…read more Asked if there is anything lower and immediate brief response was just call another travel agency. Asked why another one I called was only $980 and is a well known airline and response was brief and the same as if they don't even want your business.

Great service, great response time, very flexible and understanding to our tour needs. Highly…read morerecommend talking to Cam or Brian! We just came back from a China tour - Shanghai, Xi'an and Beijing! Excellent accommodation, English guide, and travel needs were great!

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

We used Peter to book our trip to Croatia. We were celebrating our son's graduation from college…read more Croatia was beautiful ! Wonderful vacation for us. We flew Lufthansa Airlines. They were not so wonderful. This airline is horrible! Going to Croatia and coming home our flights were screwed up. We got stuck flying to different cities both ways and had to stay the night in a hotel . They would not comp us a room. Missed the first day of vacation in Croatia. On the way home our flights were screwed up again, missed our flight in Frankfurt, Germany. We had to stay an extra night on the East coast due to Lufthansa Airline incompetence . We live in California , had to fly to Boston and stay the night. They would not comp us a room. In the morning we flew to Denver and back to California. Peter was great . My suggestion would be NOT to use Lufthansa Airlines when booking your trip .

Irena and the whole crew here are amazing. Words can not express how helpful they have been for…read moreus. Going above and beyond. Guiding helping with documents and travel. We live about an hour and a half away, but drive all the way down here because we know we're gonna get 100% attention with our service and everything always comes out smoothly. We did a lot of phone emailing and then come down in person when we have to for translations, notary and travel. Highly recommend this fabulous crew for all your needs.

The 2022 Dubai trip was awesome, organized by Amirah of Azuri tours & travel…read more I did a lot, like the Burj Khalifa tallest building in the world, yacht cruising the marina, dune bashing in the desert, riding a camel & holding a falcon, and still had some free time to explore. I ate in both family style & upscale restaurants. I learned about both new and old Dubai's history. I visited mosques, museums, and also explored the surrounding cities including Abu Dhabi. This was my first trip since the covid -19 quarantine. I have had the most amazing travel experiences with Azuri Tours & Travel, they're the best and at a fair price.

Went with this agency after reading about them on Reddit. We purchased the Essence of Spring |…read moreAnime Pioneer tour. This was our first time going to Japan. The communication with the agency and myself was minimal. For example they didn't see that I updated my address and sent the tour information to my old address instead. They did do the right thing and resent it to my new address. As for the tour, the hotel was a business one which was a bit awkward since we are tourists. Sadly the check in time was not until 3pm and was not able to accommodate our super early arrival. The hotel itself wasn't too bad except for the tobacco smell on the floor. Thankfully they had air purifier machines in the room itself. The breakfast buffet was a mix of European and Japanese breakfast food, so no US style breakfast unless you walk over to Mc Donalds/Cocos a block away from the hotel. Now the tour itself, too much to do and so little time. The tour guides are awesome, knowledgeable and friendly. There were places I wished they had in the tour like Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc. There wasn't much time to shop in Akibahara and Shibuya. There was less time to see the Ghibli Museum since we got there an hour before it was closing. Thankfully myself and my son was able to hit up most of the places that I listed that was not in the tour on our own. Suffice to say, the trains was confusing to navigate so be aware of that if you plan on using their system (google maps was a life saver for the train system). There is Uber in Tokyo, but that is going through the Taxi companies which is expensive ($50 one way). I hope in the future that they can tweak their offerings and have more locations to go to in Tokyo ( Tokyo Tower, Tokyo Skytree, Shinjuku/Kubuki-cho, Ikibukuro, Diver City, etc.). In the long run, a week isn't enough time to stay, 1 1/2 to 2 weeks would have been better. Overall it was a decent trip, we had good memories of our time in Tokyo.

We did the Anime + Traditional Japan tour in late December. The weather was above freezing and…read moresunny. Our tour guide was great and answered every question. The sites are beautiful and the food was amazing. Lots of free time to explore each site.

Great service!!…read more Welcoming by hot tea, and water on a hot day. We came here last time to renew my mother-in- law passport and the process was very easy and fast. Additionally, the office opens on Saturday which is very convenient to us since we can come on our dayoff. Will recommend everyone comes here. They have a lot of services as well.

We visited LK Travel & Services in mid-2023 to apply for visas to Vietnam. Despite not having an…read moreappointment, they were able to fit us in a 15-minute slot quickly. The staff was extremely friendly and responsive to our questions regarding the visa process and what to expect. The price was reasonable too, compared to other services we had been to. Not to mention the quick turnaround time -- we received the visas within the timeframe they promised. They also followed up with us to ensure and confirm that the documents had arrived. I highly recommend them to anyone who is seeking quick visa processing with outstanding service. I would suggest making appointments to make sure there are staff to assist you and avoid wait time. They are located behind Party City, with plenty of parking and a nice pond that can entertain kids while you are in the office for paperwork.

Most of my travel is pretty simple, so I usually do it myself, but this time I was trying to sort…read moreout a multi-step itinerary and looking at really terrible flight times and felt like I was out of my league. Hilo isn't exactly overflowing with travel agents, so, despite the lack of reviews on here, I gave Nicole at World of Wonder a try. She was really helpful at sorting through my options, and while they weren't exactly good for one particular leg of the trip (more on that in a minute), she helped me settle on the least bad option and book the flights. It was very much worth the small service fee she charged, as the process was quickly making me crazy, and I will definitely use her again when I need to plan travel that's at all complex or tricky. By the way, the problematic part of my planned trip is flying from Hilo to Anchorage, Alaska. It turns out that there are no flights that leave Hilo in the morning and arrive in Anchorage the same day. None. Zero. Whether you depart in the morning or in the evening, you arrive in Anchorage at exactly the same time: 5:20 a.m. the next day. Dear Alaska/Hawaiian Airlines, that's insane. Fix it!