I was given the UWRG after calling the plumbing nerds to locate a leak in my main water line…read more Initially they were upfront and nice people. That didn't last long. They tore up a significant section of my front yard, dug some deep holes. They never found the actual leak in the line. When I repeated called them to repair my yard they gave me a run around for a couple weeks the showed up and threw a few bags of dirt and couple pieces of sod on the damaged areas. This did not fix the damages done. There are still big holes in the yard. My waterline is clearly exposed cause their 'fix' has since settled and compacted. I can't run my mower over the are cause of the uneven terrain would damage my mower. I reached out to them again and have been ignored and brush off constantly. The lack of communication is absolutely deplorable. I do not recommend this company to anyone for any reason.

Technician was prompt professional and honest. A valuable…read morecontact to have in hand. He assessed work to be carried out at below unit due to water leak, carried out mold detection very thorough.

Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

Called and got a prompt quote. Everything was itemized and explained of cost . Friendly and…read moreknowledgeable on their business. I would recommend .

Carissa and her team worked six hours + on my sister's house after she passed away in her home. I…read morewas amazed at their attention to detail and assuring the safety of everyone involved with the biohazard issues with the carpet removal. You won't find a friendlier, more compassionate, efficient group than these folks. The price was much less than competitors and worth every penny.

very great business! restores and prices are fair! very prompt, great equipment and told us what…read morethey're were doing prior to doing kt

I was in town for only a few days to clean our rental home and get it ready for the next renter. I…read morecalled TST (based on the excellent reviews) late on a Saturday afternoon and the owner answered! He gave me a reasonable quote, set up an appointment within three days, and cleaned the carpets beautifully and quickly. You won't go wrong with TST!

John and his employees were responsive, professional, polite, and very helpful throughout this…read moreprocess. A sudden leak on a Saturday afternoon left our condo floors covered with water and had started to work its way up walls, doors, and furniture. All Dry was recommended by our property manager for a good reason - they attack the problem and stay on it until it is fully mitigated. Strong recommendation from us!

John responded to my message quickly and his employees , Jonathan and Adrian were very able and…read moreadept at figuring out where my leak was in my home. They were on time and very pleasant young men.

We used Paaradise Coast Restoration for Mold in one of our guest bedrooms. Come to find out from…read moremore testing that mold was present throughout our home from a leak in the attic. They acted quickly on the guest bedroom and started in the attic removing all the insulation and finding mold under areas was quite concerning. We had to move out of our house while they did the mold remediation. It was very extensive and they worked hard. Cleaning all the walls, furniture and basically everything in the whole house. It was definitely an experience and was so glad that we picked Paradise for the job. Damian, and his crew were exception and could not more satisfied with the outcome. Thank you, Paradise Coast Restoration! Kudos to your company.

Chad from Paradise Restoration was phenomenal. Having mold issues in your apartment is not an…read moreideal situation, but Chad kept me posted. Did a great clean up, which took about 10 days from initial test to three post clean up tests. They found the issue and told me what needed to be done to fix as well as preventative measures for the future while i rebuilt everything. If you're unfortunate to get mold and need professional clean up, and really it's the only kind you should get, Chad will walk you through the process.