Be careful. If you are thinking about canceling, do it 30 days before. I canceled July 29. Was billed Aug 10. They said the cancelation is 30 days out. "Didn't they tell you?" The minute your contract ends, price goes up. If I could have, I would have marked no stars! read more

Update from post below made earlier: Since giving the review I posted below, ADT contacted me and made everything right. Not only did I receive compensation for my $100 gift card which I never received, ADT also sent a technician out to resolve my alarm issue. Turns out the battery in one of my panels was defective. Thank you ADT for listening and working hard to regain my trust and loyalty as a customer!!! Earlier Post: This company is AWFUL!!!! Stay away. I'm only giving one star because giving no stars is not an option. First sign of trouble was when ADT charged me more than what was quoted and written on my contract. After arguing with a manager, I decided it wasn't worth the fight. Second problem was when I never received the $100 gift card promoted when I initially signed up with ADT. I emailed for months, but never received the card. Later, they claimed a second card was sent and activated by someone. I was told I had to pursue the matter with the credit card company who issued the card which went absolutely no where. The system goes off often for no reason, but never do I receive a call from ADT to confirm everything is OK. Again, I wouldn't bother with this company. After my contract expires, I will no longer use ADT again, and I'm making it a point to warn everyone about this fraudulent company. read more

We've been with ADT for close to 20 years. They used to be good. That was a longtime ago. Today they had issues with their 5G system and I can't use my alarm tonight. Okay, scratch 'dependable' off the list. Last month when the tech came to do some upgrade to the electronics which is in my closet he left holes and plaster dust. I was thinking I was going to rip ADT a new one with this one-star review but it looks like 400 people beat me to it. BB, ADT. read more

Do not sign up for this company. I am withdrawing, and my new electrician told me he gets five calls a day of folks wanting to get out of ADT. he says "You pay and pay" and this is true whether you receive effective service or not. They try to capture customers with a three year contract. I will not bore you with all their crimes and misdemeanors, but the new ADT has become much more corporate, and they couldn't care less when you have a problem. They give you stock answers which always means PAY. They do nothing, and you PAY. Dena D read more

ADT contracts their work out. In my case to Defenders who have completely messed up my move from double billing to not sending you the promised gift card. My reference no. Is 730 5710. I have called several times. One time after being switched to 10 different people on the phone, I lost my cool. As soon as my contract is up in Oct. 2021, I will not renew. I do not recommend ADT. My service in New Orleans was excellent, no problems but the service in Asheville NC sucks. A zero rating read more

I'm stuck in with ADT after moving to a new apartment that has a no unlock policy for alarm calls. I found out about this policy when I had my alarm go off when I wasn't home and advised the police be called. The police couldn't get into the building and I got stuck with a "false alarm" bill. The system is totally useless to me now and I'm stuck paying the now increased price a month. I'm just utterly dissatisfied with all of this. read more

I am doing an update on the ADT camera. So finally an agent came to my house today to get things back to "normal" Mr VIENS is his name, a cool guy who was the one who came the first day to install everything. For what he said all cameras and doorbell ring should be working good now! I added another star today to give it another try. If everything works good for at least a whole month then maybe I will add another star but for now that's where we are. Thank you to Mr VIENS. read more

Advertised$27.99 a month. Once they put in the pad it was after the assessment when we chose no upgrades were informed, only if you have a phone line does this price pertain. NEVER were we told this or is it advertised in any of the Flyers received via mail. Technician was wonderful. Management was relentless. Very disappointed with the false advertising. Had I known a phone line was needed, I would have never scheduled this appointment! Chose any other company but ADT!! read more

UPDATE: STILL DEALING WITH THIS...NOW THEY THREATENED THAT I WOULD GO INTO COLLECTION...BUT THEY HAVE NO CONTRACT SIGNED BY ME!!!! HAD TO RATE ONE STAR BUT DESERVES ZERO STARS!!!!!! Bait and switch by ADT. Was told monthly fee was 27.99 and most of the equipment was free. then came and installed and I ended up owing them about $1,200 in equipment PLUS was then informed (after installation)that the montly fee was 53.99 plus tax. I had the installer remove everything and cancelled... no contract was signed. The installer's manager called me and told me he couldn't cancel unless I signed the contract. Seriously, who's the idiot here? I called AMEX and disputed charges, called ADT and told them nothing was signed or installed and cancelled them and the local dealer. They are still trying to bill me....B E V E R Y C A R E F U L!!!!!! read more

System was throwing up lots of errors. They sent a technician out who cleared the errors out using a technician's code. No root-cause analysis just a band aid. Later that day all the errors reappear read more

Absolutely scandalous. There is always something wrong with our system equipment and they constantly refuse to fix it, tell us to buy incorrect batteries, waste our time, and then ultimately charge us more fir their faulty equipment. Utter scam. read more

ADT is a TERRIBLE company to work with. I called after seeing they were running a "free estimate and installation" special. I wasn't sure what I would need for my home so was interested in setting up an estimate time. They pressured me from the beginning to give them my credit card info. I should've hung up then and looked into other systems, but I didn't. The representative came out for my free estimate but also to install my equipment. I wasn't exactly prepared for the install, I was just wanting to know what equipment I needed and how much it would cost, etc. While he was there, he told me my basement looked like the basement in a horror movie, told me multiple times he was worried that someone might be "waiting in the back room when you come home", and then explained how they aren't supposed to use scare tactics- I was terrified and felt a lot of pressure to buy equipment. When my husband wasn't completley onboard with the equipment cost, the representative told me he sees disagreements all the time but never a husband NOT wanting the equipment (insinuating my husband doesn't want to keep his family safe). Lastly, I was told when I set up my estimate time that the monthly cost would be around $30. However, the representative said that price wouldn't work because we didn't have a landline or something (because we do have a landline). It then was going to be over $50/month. It is completely on me that I signed on the dotted line and let him install the equipment, however, I felt EXTREME pressure through my whole experience. I did my research that evening after talking it over with my husband and realized I had 3 days (3 day right of rescission) to void the contract and get my money back. The horror story continues... I had to fax a written notice of my cancellation. I called to follow up and they "hadn't gotten" the first fax. I then faxed again, I emailed, I called. I followed up every time and was on the phone countless hours being transferred back and forth between corporate ADT and the local ADT branch (Defenders). Finally, they acknowledged that they recieved my cancellation of my service. They came and took it down- that was over a month ago and I still haven't received over $700 in refund because (after countelss hours again on the phone) their billing dept. is having difficulties. DO NOT, I REPEAT, DO NOT WORK WITH ADT. The company is sneaky and deceitful. read more

The technology IS poorly dsigned and they expect Customers to use multiple applications to manage, operate and pay for services. To add insult they use contract "lock ins" to force payments even when Customers are leaving the house where their gear is installed. STRONGLY NOT RECOMMEND... there are many better options that cost less are more flexible and don't use contract chokeholds to bleed Custoers. We will NEVER use them again! read more

My overall experience was fantastic. The sales representative, Ignacio, was great! He was courteous and friendly and very knowledgeable about the products and installation. He explained everything in detail so that I would know what to expect from my service. The installers were on time, they were fast and friendly and also provided detailed, clear and simple instructions on how to use the equipment and the app on my phone. Thank you DT Security for helping me keep my family safe. read more

I would not even give them one star if possible. We just got an alarm installed, two outdoor cameras pointing at front of house ,stairs and front right side of property, and a doorbell camera. Well, the catalytic converter was stolen from my car at 7:40 in the morning. It was done very fast. Called police, they asked to see video from camera. The camera was never turned on, never recording. We called ADT and told them the installation was not doe properly. For this I was offered an apology, and $1100.00 refund on our systems cameras for tw0 months. WOW! The installer we had here told me that ADT did not offer good training, so he was making mistakes the entire time. Then the doorbell kept ringing, sounded like an old telephone ring, we disconnected the ringer, and now the doorbell does not work at all. Called our sales representative, Cristian Suarez, asked him to please help us out, he said he would, but he is ignoring us and will not even pick up the phone. It is a very expensive system, and if I had to do it over again, I would choose a different company. read more

On hold for over 5 minutes to talk with a person, then when they find out I want to reduce my rate since my contract is u, they put me back on hold for 25 more minutes to speak to an account specialist. this is very frustrating, but yet I do understand sometimes the phone lines get busy. My real complaint is how they attempt to 'Nickel and Dime' you for all they can. I DO NOT like companies that do this to people. The majority of customers that this is done to (3 of which are neighbors), are elderly who do not know much about security systems and have been paying higher than usual bills for years at a time. I asked for a new monthly quote and was offered about 10% reduction which is a joke considering I can easily get monitoring for a third of what I was paying. It is sad and frustrating to know there are potentially thousands of people out there paying much higher rates for their service than they should be paying since they do not know to speak up. the idea ADT happily takes in those fees, mostly from elderly folks is simply inexcusable. read more

Don't use ADT! Absolutely a scam. Not a transparent or trustworthy company. When I was setting up my account over the phone, I informed the agent that I would only need the ADT service for one year. She told me that they would send a standard 3 year contract but not to worry about it and I could cancel at any time. Meanwhile, when I attempted to cancel I was told that there would be a $1,300 cancellation fee! There was no mention of this when I signed up. She also quoted me a price of about $28 per month while on the phone, but once the installer showed up he said it was $54 per month. I wish I had never installed ADT. Horrible customer service! Don't trust the company to protect your home. read more

Never use ADT. My wife and I were in the process of selling our house in San Francisco. Not knowing until 2 weeks out what the closing date was, I called ADT to cancel the service 1 day after close. ADT customer service said fine all will be taken care of. Well the house sold, we moved out that day and a week later two false alarms were registered by SF Police. After two false alarm one gets fined $100 by the City of SF. ADT said it was my fault; I did not give them 30 days notice. I pleaded and said how could I give 30 days notice when I wasn't sure of close of escrow. They said read the small print. I would have cut the wires if I had know this. It's just a scam on their part. ADT is heartless and not worth doing business with. I had all the backup to prove my case. They said sorry tough luck. read more

I have had ADT for over 30 yrs. The one time I needed them I was let down. If my security and safety is not their top priority then I don't need them. read more

Worst company I have EVER dealt with!!! We were approved a week ago for their system and the same day they came out took down my old system and replaced it with theirs. When the technician was finishing up he received a phone call that said their was a problem with our account. I later learned that they wanted me to pay a 17 year old debt from a previously closed security account from a company they bought out. I refused and asked them to come get their equipment and reinstall the security system they had taken down. They said they do not do that nor pay for the other company to reinstall it either. Finally, they took $210 from our bank the day they install their equipment but now it will take about 30 days to be reimbursed,REALLY!!!! What a joke for a company!!! read more

To cancel service you call their main number, wait about five minutes. Then when you tell them you want to cancel you go through the initial screener, then she puts you on hold, then wait and wait and wait for the second screener to come on and try and talk you out of it. After a thirty two minute wait to get past second screener, then they give you to the hard sell guy and you have to convince him you don't need the service. They know exactly what they are doing, some people may give up. Very shady practice for an old company like this. Finally, did get it cancelled, hopefully, or at least they said it was. read more

My experience with ADT San Jose was terrific. Oscar was a terrific salesperson and patiently walked me through my options. He gave me good, clear, and honest advice, and together we came up with the right choices at a very reasonable and competitive price. I called a couple of more times with questions, and Oscar was always patient and clear with his explanations and advice. Then he was able to schedule for installation within a few days. The ADT installer Han was really outstanding in the installation of my ADT alarm system and the takeover of my old system. As soon as the technician could see that the effort might take longer than expected, he called for a 2nd helper and they worked very efficiently to get the job completed. He consulted with me on options for where to install the equipment, how be to get access to the needed power and internet, patiently answered all of my many questions, and cleared up thoroughly when finished. He walked through the operation of the system and the remote and all testing functions. Han was highly professional and extremely capably and knowledgeable on all aspects of the system and it works flawlessly. I highly recommend the "pulse" option for checking or activating the system remotely. I had a great experience with ADT all the way around and would recommend my corporate office in San Jose without question! mark. read more

I'm contacting the better business bureau. My 3 year contract ended almost a year ago. I've been trying to cancel this commercial service for 2 months! Cancellation has to be done with a 30 day notice in writing. I just received another bill. I was told ADT never received my cancellation. I had to send another cancellation notice today. I was advised to include a copy of my business license to make sure I'm the person who set up the account........NO, I'm not sending that. It's like sending your SS #, to much personal information. After wasting so much time on several phone calls, I should bill them for my time. I will never recommend this company. read more

I keep getting advertisements in the mail, even after I called to get taken off the mailing list. Today, I called once again and was belittled by the representative as she stated "that's just the way it is; ADT pays for 6 months of ads". I consider this harassment. I asked to be transferred to a representative. She put me on hold and then sent me back through the initial que. The next representative put me on hold (supposedly to speak to a supervisor); I was on hold for a few minutes and then hung up on. NOT COOL ADT! I will not Now, or ever use your services if this is your process. PLEASE acknowledge. read more

I've had the worse experience with ADT. I was told I was able to break out of my contract with no penalties NO question asked with the 6months mark, I'm in month 2 however now I'm stuck with a contract and USED Cameras that completely do NOT work for the next 3years! They're a bunch of liars And SCAMMERS. I Spoke with manager TIFFANY but after a disagreement she hung up on me! my husband then decided to call back and he spoke with EMMA and she too hung up on my husband. very UNPROFESSIONAL!!!!!! When you try to break contract they threaten to pass you on to collections even tho I'm within the 6months mark!!!! RUN don't not get ADT!!!! Chris, Tiffany , Joshua , Victor& hunter are a bunch of liars!!!!! read more

I am highly disappointed with this service I am relocating and was not told upon relocation, contract would have to start over, instead of just moving contract over as well makes no sense why I have to start a whole new contract. It is not written in the current contract that I have to do that and trying to get somebody to listen to or help me when I call is a joke. I was on hold for thirty minutes,call dropped called back and put on hold again. Finally talked to a rep who stated there was nothing they coyld do. I highly highly recommend going with somebody else on this If i could give it 0 stars I would lesson learned read more

When you have insurance and even the guy on the telephone said it's covered they still charge you $160 just to replace a positive and negative cord that is 3 feet long. They are rude on the phones and no ownership to their mistakes if you don't have to use them use anything else. read more

Can't stand this company. Really really do your research before you purchase from them..don't trust them.they r a bunch of scammers. they'll lie to you straight to your face..so please do ur research.. read more

God awful company. The service when we left ADT was just terrible. After we had our equipment removed and paid our final balance due, they continued to call and bill us and now have turned our "account" over to a collection agency. This after my wife spent probably 2 (two) hours on the phone, on multiple occasions, with ADT agents who told us that everything had been cleared up and was OK. Just a horrible experience is all I can say. read more

ADT security is a complete scam in my opinion. They have longer contracts than competitors, have HUGE service cancellation fees and will not even let you transfer the equipment I PURCHASED for $1,000 to my new home. They want me to pay for MORE equipment and extend my contract. Horrible, horrible, horrible. I will never use again and I will discourage anyone I know from using ADT security. Go to hell ADT!! read more

I had ADT installed a year ago. In the past year they have not called the correct number one single time, during an emergency. I tried to have service moved when we moved. ADT did not realize they needed to perform the uninstall prior to reinstall. We tried to get the install appointment made only to be hung up on by rude call receivers 7 times in one week. The stress was so great that our blood pressure is through the roof. If you're looking for a reliable security service through a company that employs people who can read, follow directions or has at least one brain cell, Do NOT choose ADT. I did notice that ADT has an average 1 star review. I have no idea how the got that star. read more

An ADT guy came and updated my system. He set up a new account # and kept the old one active. Got double billed for months. then they finally after many phone calls admitted to an error and then credited the wrong account with the credit. Dummy. I remember years ago when they were buying up all the smaller alarm companies. Now they think they are too big to fail. Wrong. Get your act together ADT. read more

NEVER DO BUSINESS WITH THEM!! They just want your money. MY(frustrating) experience with them. 1) I was calling to get information about their plans and I clearly told them not to run a credit check. But ADT/Defender ran my credit anyway. 2) I had a security assessment and walk through scheduled at my home on Thursday 10/18/18 but had called over the phone to cancel due to some issues with my new house. I was also told over the phone that it is a free assessment, and I won't be charged until I install their system. But they charged me $109 without my permission. So since the guy was already there i was friendly and greeted him but explained i had canceled and was no longer looking for security at the moment due to some issues. He stated he couldn't leave until his boss gave him permission. His boss(ADAM) was very rude and told him to just leave the security system on my counter and to leave and that i wasn't receiving a refund (YET I DIDN'T EVEN RECEIVE INSTALLATION NOR DID HE EVEN TAKE OUT THE SYSTEM OUT OF HIS CAR) When i told him(Adam) My husband was on deployment and wasn't moving in until January ADAM kept pushing it on me after telling him NO several times. He states he already had a cancellation and couldn't receive another cancellation for the day. THAT IS NOT MY PROBLEM. They instillation person was very nice but stayed at my house (inside) for 2 hours. I Had to speak to 4 different people just to cancel and have the tech person to leave. It was the worst experience of customer service i have EVER experienced. ADT does not care about you only their money. WILL NEVER RECOMMEND TO ANYONE!!!! SCAM read more

PLEASE PLEASE PLEASE DO NOT GO WITH THESE THIEVES!!! I called for a quote over the phone, told about a plan they only had and I would have a tech come out which I requested. I signed the fraudulent contract while on the phone with the agent, NEVER STATED ABOUT THE HARSH CANCELING PROCEDURE!!! THEY COMPLETELY LIED LIED LIED. When I got the equipment, I was told I had to set it up myself lol. That agent lied. Set up an appointment to do a help call, took off work, GOT NO CALL. Called them, which you'll be on hold forever, pressed "1" for a callback, NEVER GOT A CALL BACK, that happened twice. I want to give them their equipment back but it's a cancellation fee lol. Never was told that, that's WHY THEY RUSH YOU TO SIGN THE CONTRACT OVER THE PHONE "Hint-Hint". They've been charging me since April, everything is still in boxes lol. They are stealing from me for " FALSE MONITORING", because what is being monitored if the equipment isn't installed??? I'll tell you, they are STEALING OUR MONEY TO MONITOR THEIR HOMES. THEY DONT CARE ABOUT YOUR SAFETY. I advise you to get your own cameras from Amazon or Best Buy but not the ADT Criminals. Karma will get all of them, BELIEVE ME!!! Aśe read more

Lousy equipment. Solid state Motion sensor repeatedly triggered with no one in the house. The door sensors false alarm showing tamper switch triggered until spring inside is stretched to eliminate heat tempering. Service is expensive and slow, they blame the Pandemic. On false alarms they won't deal with the Police Department forcing the homeowner to risk that they won't refund the multi-hundred dollar false alarm charge. These folks are the worst. read more

I spent approximately $2500 on an alarm system for my home 5 months ago. One of the window sensors recently went off while I was away and the police came and reported that there was no sign of a break in. Since I've been home I went out and left the same window open by accident and discovered upon my return that the open window had not registered on the keypad as being open. I had been able to alarm while the window was open. I called a technician who informed me it could be a faulty battery even though it was a new device installed five months ago. I need a service call. ADT charges $25 for a service call /trip charge for a faulty device they installed and when the alarm system they installed is not working as it it should. Hmmmm... Something wrong with this. read more

Been a customer 20 years. Called a few months ago to disconnect service because we were moving. For over two months now the alarm beeps constantly and anyone entering the house has to press the cancel button otherwise the beep continues and as of last week the house alarm was going off. If it were connected to ADT'S service the police would come. We have called several times and they keep telling us they'll walk us through a power down. We don't even know what part they are referring to or where it is. (It's in the attic per them). The house has no attic! They refuse to send out a technician to help solve the problem! Shame on you ADT. You got our money for years and now you don't stand by your product or your service! I will never refer anyone to you or use your services again! read more

Adt is very misleading in their prices, lies and very deceptive sales reps, would never use them again, consumers beware. Thought this was a reputable company but found out their sales rep promised cameras to be installed free of charge but found out this is not true, very wrong and bad way of dealing with customer. read more

My cameras are not working currently and I have made several calls to ADT , and experiencing unprofessional and nonChalant attitude from both supervisors and other workers. I am ready to close my account with ADT as the are pricy anyway. I won't recommend them to a do After contacting ADT again and receiving an appointment, I just got home to a voicemail stated the appointment has been canceled again, although it was scheduled for today, making this the third cancellation . I am calling to cancel my service, and WILL NOT RECOMMEND THEM TO ANYONE EVER....... read more

We had Ackerman security for years on two properties and were very satisfied. ADT bought them and the service went to heck. After an absolute fiasco on one property with ADT trying to upgrade the system we canceled that service and webt with Ring. At ADT one hand did not know what the other was saying or doing. Just now I tried to reach customer support because of problem arming the system at the remaining property. After 10 minutes on hold, on the only number them give you, I could not talk to a tech support person and was put on hold again with another wait time of 10 minutes. I gave up. We will cancel our service with ADT and install Ring like we did for the first property. ADT is a waste of time because they are such a bureaucracy trying to sell other products that they could care less about keeping their existing customers. Terrible, terrible service, you get no technical support and they could care less for helping their customers. This company is losing customers right and left to Ring and all the other alarm service companies, and they deserve it. Don't waste your time with them. read more