Buyer beware of ADT long contracts!!!! ADT ropes you into long three year contracts and when your request to cancel because you have no need of using their service, they require you to buyout your contract for over $900 read more

I signed up with these crooks 2 years ago, the installer said it was a one year contract and pushed an iPad in front of me to sigh. I know, I should have read the small print. I called adt a year later and was told i signed a 24 month contact and if I didn't pay there'd sue me. So I waited another year. I called adt today and now they say my contact was 36 months. I told them to prove it and so far they can't. If they don't make it right I'll have to sue them. Don't go near these lying crooks read more

I wish I could give them a zero rating! They are the worst company to deal with ever!!!! They way overcharged me for my system (this according to one of their own regional managers) then have overcharged me for years for the monitoring. They force you into these contracts that go on for years so you are stuck. I can't get service on my system even though I pay an extra monthly fee to have all the components covered. I have on numerous occasions had to send them copies of my contract so they can see that the components are covered. Thank God there are now alternatives to ADT like Ring and Simplisafe!! As soon as I can get out of my contract I will never have anything to do with ADT again. Save yourselves much heartache and unnecessary expense and just avoid ADT completely. read more

Can I give less than one star? Seriously ADT. Cancelled my service 10 years ago, got a past due invoice from them 3years ago. Spoke with a representative that apologized and informed me that they actually owe me money. Two months later I start getting collection letters. Can't get a response from any emails. Decided to just pay it to get them off my back and they thanked me for my payment and then billed me again!!! read more

Lack of customer service. They promise a quote for equipment and send none. They charge $110.00 to come look at broken equipment. When they initially set up my equipment the technician knew very little about the system software and equipment he was installing. read more

I have an outside camera which was hit by a rock. I just need the camera realigned. Possible a 5 minute fix. The company says it will be $121.50 to just arrive. read more

Moved to a home that previously had ADT set up so decided to cancel Guardian security and go with ADT. Worst decision ever. They couldn't get the contract right, ended up having to sign 3 contracts and pay 3 different contract fees! (I got my money back for the first 2 contracts but the out of pocket was costly) the first contract they made as commercial not residential I guess, I don't know what was wrong with the second contract. The first technician they sent out could not find my house, something about the address, then about it being marked as a commercial property, then the equipment listed was not correct so he ended up not doing anything. Second tech sent out was asking me if I knew where things were, considering I just moved in I'm sure I wasn't much of a help... During the time of our contract we had frequent issues with the cameras going offline at night and the few times we set off the fire alarm we got NO response from ADT, at least with Guardian they would call to see if we needed emergency services but nothing from ADT, I guess we need to pay extra for that. Then come the end of our contract. Apparently you need to call 30 days BEFORE the END of your contract to confirm cancelation otherwise they assume you want to continue and will just keep taking your money. Even if you call to verify your contract is ending and that you're good no money is due they'll say yeah then proceed to take money from your account. Suggest canceling all you're cards, maybe going off the grid until you can be sure they can't find you or steal your money. Recommend avoiding ADT! read more

At about 8:30am on 12/21/19, I had ADT come to my home to learn more about their security system and share equipment and plan options. I previously met with other security company's as I was shopping around. Upon arrival, Bryan was helpful and shared info about packages and equipment. He then mentioned that his "Pulse system" was down so unfortunately, he couldn't demo the system with me unless he proceeded to install it (Red Flag Number 1). I told him that I was still shopping around and was a bit uncomfortable proceeding, but he insured me that the install wouldn't take long, and we didn't like it, everything would be undone- no questions asked. Throughout the installation process, Bryan seemed to have a very hard time with the equipment and was constantly running into problems. He mentioned that he did not have all equipment needed to install and would have to call a coworker in the area to bring him some equipment needed. Even after obtaining more equipment, he and his trainee did not leave my home until a little after 7:00pm, with promises to come back and finish the job at a later date. I will also note that Bryan's trainee was great and seemed to be more knowledgeable than he. At that time, my wife and I were preparing for a holiday party so in the midst of him needing my assistance for different problems he would run into, I was trying to help her prepare for our friends and family that were to come. As time kept passing, I had to leave my wife at home, while I grabbed some last-minute items for the party. Bryan asked me if my wife could sign the contract for the services. We were hesitant on signing the contract due to the conversation Bryan and I had originally (I just wanted to demo the system/see if it would meet our needs) and the job/install was still not completed. We wanted to ensure we had enough time (3days, per the 3 Day Cancellation Policy) to determine if ADT was a good fit for us. Bryan, promised us, that due to the installation not being complete, we would not have to worry about the 3-Day cancellation policy. He then provided his managers Chris name and said that he was aware and onboard. Bryan pleaded to us that he would not get paid on time if we did not sign the contract that day (Another Red Flag). We trusted Bryan, as he sounded confident in that the 3-Day Policy would not apply to us, since our installation was not complete. With it being around the Holiday's, and considering the fact that he spent the day at our house, I ultimately gave my wife the go-ahead to sign so that his pay wouldn't be affected. Things we needed for our job to be complete: 1. Sensors working properly on wall windows and doors (the system kept reading open window when the window was indeed closed, garage door sensor problems, sliding door sensor problems....) 2. Installation of cameras and functioning outdoor cameras (he couldn't get the cameras to feed) 3. Our home to be armed. 4. User access to the PulseApp Later that night, around 11:50pm (while our friends were over), I received a frantic call from Bryan stating that the system did not log properly. I told him that we had company and reminded him that it was almost midnight. He apologized and begged to come back, pleading that what he had to do wouldn't take long and that his pay depended on it. Again, feeling bad, I gave him the okay to come back. He arrived about 40mins later and was able to do what he needed (replace the backdoor sensor). However, what he also did was park directly in front of our neighbor's driveway, completely blocking them from entering/existing it. Our neighbor was very upset as they thought it was a member of our gathering that did it. I was extremely upset as well. I still have no clue why he parked there, especially since we live on an open street with plenty of parking AND he was just over my house a few hours ago. Bryan returned the following Monday to complete services rendered. He was only able to ensure our home was armed. We still did not have functioning cameras. He returned after Christmas to install the cameras and showed my wife how to use the app. As my wife and I were exploring through the apps and cameras, we discovered that ADT only records for 30 seconds once movement is detected and will not record again until 4 minutes has passed. This was horrifying for my wife and I as we would like the cameras to record consistently. If something were to happen to my wife after 30 seconds passed, we would have no record of it, unless the incident last for 4 WHOLE minutes! What led us to this discovery was after a neighbor that lived a few doors down from us was robbed at gun point- which is something that never happens in our neighborhood. I just knew our cameras picked up the car/info but was very sadly surprised to learn that my cameras captured absolutely nothing and were pretty much useless (after spending thousands on them). I asked Bryan about this and he advised that we could change the recording setting i read more

FOLLOW UP: I got in touch with a very helpful rep at ADT today who apologized profusely and said this should have and could have been handled immediately when I called and I should not have had to wait for a manager to expedite the refund and call me back, which never happened. It will still take 3 to 5 business days to receive my money back but they offered to reimburse me for any overdraft fees I may incur as a result. Please ADT, fix your system for your CA customers this is just not right! HORRIBLE experience with ADT - they are THIEVES! Called last month to cancel service as our 2 year contract was coming to an end this month and we decided to go with a different company that is cheaper, especially given ADT had recently mailed a notice that they were raising their monthly fee. The rep said I still had 1 year left in my contract and I told her no, I had my paperwork and it said 2 years. She apologized and said I was correct as California customers are limited to a 2 year contract versus 3 years in other states.She was nice and helpful and I was on the phone with her a long time. She placed me on hold a few times and explained that she was making notes everywhere she could and openly admitted she has seen many California customers get charged early termination because their contracts get mistakenly entered into the system as 3 years instead of 2 years and she made sure that wouldn't happen to us. Imagine my surprise when ADT auto debited 532 DOLLARS insread of the usual $49.99 two nights ago. I called them immediately and the man said he could do nothong and I'd have to call in the morning so I did. He did not not apologize or even care. I called in the morning and spoke with a rep who said they would have to redit my account in their system first which takes 3 to 5 days, and then put in for a reversal to my actual bank account which could take another week to go through. I told her this was unacceptable! I then asked to soeak with a manager and she put me on hold. Said manager was on anither call and would call me back before closing at 6pm. I said I would hold. She said I could not hold! This is when I got upset. I told the rep that I understood its not her fault, but did she realize the severity of the mistake they made! How am I supposed to buy groceries and pay bills, what will happen when checks I have out their bounce because tbey fleeced almost my entire checking account!? I told her nobody had apologized or is any kind of rush to fix anything and that Im calling the BBB and any other applicable organization as this is unacceptable. Only then did she tell me that the manager could possibly expedite the reversal in 24 hours but I needed to talk with her. I asked her why expediting it wouldn't be automatic protocol when it is THEIR mistake and why could she not expedite it!? She only said she couldn't and assured me a manager would call me back before closing. Its been about 36 hours. No phobe call, funds are still missing from my account. ADT I will be taking this as far as I can legally. There is NO EXCUSE! You could have called me back, alologized profusely abd started the refund process and although I would still be upset it happened I would have felt like you were a somewhat decent company. I am sorry I chose a new company for security but is tbis what you do? Unacceptable, I have never exoerienced anything like this. Apparently you do mot care about illegally taking $532 from someone's account. Don't know how that billing manager and representative can sleep at night. No concern or regard. read more

ADT is a terrible company. They are dishonest and deceptive. When the installer arrived I showed him two ADT offers I received in the mail. He called a manager named Jacob. I spoke to Jacob said I could use either of the two offers. I chose the one for $19.95/mo for the first year, then $36.99/mo in years 2 and 3 (3 year contract). When I got my bill, they were charging me $36.99/mo for all three years. I called ADT they said they know nothing about the $19.95/mo and would not honor that offer. Find someone else. There are a lot of do-it-yourself home security systems now. Hopefully they will put companies like ADT out of business. read more

i haven't even started the system & i've already encountered several issues with this company. i wish i would've read the reviews before ordering!!!! the sales people lack the ability to really describe what you're getting. i had no ideas the home hub was this huge block/speaker looking thing i thought it was more of a flatscreen device that mounted on the wall also had no idea i had the option to choose between wired cameras and non wired i'm furious about this. another thing, i had to place two different orders bc they messed up the first one. i've called for a week straight and finally had someone send me a return label and assured me i wouldn't be charged. guess who got charged this morning???? now i've been on hold for over an hour bouncing around from dept to dept bc all they do transfer your call to the next person who also has no idea wth they're doing. im furious and cant believe i made the mistake of not reading reviews prior to purchasing!!!!! read more

I had a very bad experience with ADT, they deceive you along the way about how much equipment you need and how much it will eventually cost and you end up with a totally different number at the end. They are not professional and dishonest! and there is no END to the costs. After the equipment was installed , there was a hefty bill undisclosed to me prior , for the town's permit to install the system. I eventually got out of their contract by disputing it with the credit card company and chose Front Point security, a real decent company. read more

Worst customer service ever. Had a fire and their system Failed. Still don't have any service and no one will call back. If you need them they defiantly aren't their read more

Hi every one we sign up for a business account with ADT and we want to cancel it. Because we don't used it. So I call to cancel their customer service was awful they didn't know whats up and got more more confuse. So they told me if i wanted to cancel with them I had to pay 100% of the service even do I was not going to used it. which ADT if pretty much forcing us to stay with them even do we dont want too. KEEP YOUR EYES OPEN in what you sign up. read more

Do not use ADT!!! Worst customer service I have ever had! You can talk to three different people and get three completely different answers, and their policy seems to be the customer is always WRONG! I called in early December to have my services moved to a new address and had confirmed the cancellation for January 10th. Fast forward the end of January and the ADT did not set my cancellation date until Feb 2nd.... So I have now been charged for twice for the month of January, once for the old address we no longer occupy (AND HAD SCHEDULED THE MOVE WELL IN ADVANCE) and again for the new home. When I calmly explained this they told me I never called them, I called defenders (a separate "secret" company they use as a scape-goat when they don't want to fess up to a mistake. They told me multiple times that just by calling the ADT 800 number you may not be actually talking to ADT...it might be "Defenders". When I asked why that is not advertised, the response was...it was in really small letters...Ummm how do you inform me in small letters when I'm talking to you on the PHONE!!!!!!!!! Don't give this company a penny they are not here to support and protect their customers they are here to cheat lie and confuse their customers. I can't wait to get out of this 2-year contract! This company will never have my business in the future! I REALLY hope you call me for a customer satisfaction survey! read more

Do not use this company. I tried to cancel before but gave in to their high pressure sales. I cancelled again and they said it takes 30 days to cancel and they still charge you during that 30 days but don't monitor you anymore. Why am I paying for no service??? So a rep told me I was getting a refund and it would take 3-10 business days. It's been 4 business days past that so I called again. Now the refund has decreased and it's going to take another 30 days! Apparently, there are no notes from my previous call. I spoke to a manager who then told me there would be a 15 day hold and then the funds would be released into my bank account, and it sounded like even he was reading a script. I don't expect to see anything from them at all. Poor, inconsistent customer service. read more

The worst customer service and billing dept. in the industry. Buyer beware. This company will do its best to get over on you during the course of your relationship. With me, I bought its product and signed up for auto pay. Paid faithfully for seven years. Then, in June, I cancelled the contract, because I sold my home and moved on July 1. On July 17, I received a call from ADT advising that my alarm was going off. I advised that I cancelled over 1 month ago. They acknowledged the same and had no explanation why I was still in the system. Next, today, I received a bill for termination services.I called and asked why, and was told that it is the company policy to bill clients for 1 month after they cancel services. During the past seven years I have paid ADT over $16000. They have the nerve to bill me $50 for a termination fee. Next time, I will do business with a competitor. read more

My experience with ADT is just like so many others posted here. ADT installed the wrong video doorbell on my house because the technician apparently does not know the difference between a doorbell requiring AC volts or DC volts. I have 12 volts DC power supply at my doorbell and they installed a Pulse video doorbell that requires 16 volts AC even though the Pulse video doorbell states this product requires 9 to 24 volts. So my doorbell eventually died because I need 16 volts to keep it recharged and I only had 12.5 volts. I found this out when it did died and they sent the second technician out who informed me of this new information. I was provided a contract by ADT that had inaccurate information and they REFUSED to fix it and reissue an accurate contract. I have been trying to get my doorbell fixed for weeks and ADT has an uncanny way of transferring you from one department to another with each rep eventually stating " I am unable to address your concerns Mr. X I need to transfer you to this other department. On one occasion the department I was told to call they said they dont handle so they transferred me back to the Main Menu and I had to start the whole process over only to be told that last department I was talking to is in fact the department I need to talk to. And if you make the unwitting and unknowing mistake of NOT calling ADT but an ADT Authorized Dealer then that creates additional problems. There are differences apparently between ADT authorized dealers and ADT corporate and ADT has no problem bouncing you around. One of the worst experiences I have had with a company. STILL trying to resolve my issue as of this post. I should have read these reviews before I entertained the idea of going with ADT read more

ADT's billing practicies are reprehensible. I had ADT install a wireless mobile network based alarm system 3 years ago. I had no issues with the monitoring, that was fine, but after about a year my bill suddenly increased by several dollars per month. I didn't really notice for a couple of months because I have the monthly bill deducted from my account automatically. When I realized they had changed the amount I called them up to complain. They told me that I hadn't "opted out" of the price increase. I was seriously annoyed by this and after running me around through two or three customer support drones finally agreed to charge me less for a couple of months to make up for the additional charges and to then return the bill to the original contracted amount. Who the hell does business like this? I found the alarm more of an aggravation than anything else and stopped setting it around 18 months into the term. I really didn't want it anymore but I had signed a contract, so I let the thing ride for the full 3 years. Never missed a payment. 3 full years. A month before the contract was due to expire I called to cancel the service. They ran me around to a couple of people, in the interim making me listen to a long tedious spiel about how wonderful their service was, spouting statistics about crime in homes with alarms vs homes without alarms, yada, yada, yada until finally the other customer service person came on. When I told him what I wanted to do I was told that I should call back to cancel the following month when the contract expired. I was annoyed by this because I didn't want to forget to do it and get charged an extra month, but I believed what they told me, so I waited. I called again the following month and got the exact same run around. The first person I finally reached went through the routine, taking all the account information about my account and when I told him I wanted to cancel had to route me to another person. I went through the whole 10 minute routine again, listening to the same tedious spiel, until finally another person came on. I had to give them the same information all over again and go through the verify process all over again (don't these people know how to pass information about an account from one person to another?) only to have this person tell me that "company policy" was that a 30 day notice was required to cancel service. I knew then I was being jerked around. One rep says "call back in a month" and the other says "there's a thirty day notice required". I don't really like confrontations, and I don't like being rude to people, but this kind of dishonesty really grinds my gears. I told her I don't want to pay for another month, that their own customer service rep had told me to call back when I tried to cancel the month before. She told me that I had already been charged for the month and that would be the last charge. I said, okay, that's fine, I just don't want to have to pay for another month. But, of course, they charged me again at the beginning of the next month. I called again and went through the same - now infuriating - routine, explaining everything to the first person who finally answered, only to be passed along to another person after another aggravating 10 minutes of listening to the same insipid company propaganda. The customer service rep refused to take the charge off the account, giving me some horseshit about there being 9 monitoring centers and the cancellation having to work its way through them, as though they are sending someone around to all the call centers on horseback with a hand-written note saying to cease monitoring at this address. I'm in IT, I know BS about computers when I hear it. It's just so infuriating to have them steal another month after I faithfully honored the contract I signed, paying them for three full years for a service I really didn't use for half that time - buyer beware, right? But then to basically have their customer service reps outright lie to me to gouge me for another month. If you're thinking about dealing with these people, don't. Their service is NOT worth the cost. They are not honorable, their reps will lie, and if they can steal a few extra bucks from you, they will. Find someone else, maybe a local service or some other reputable company that doesn't rope you into contracts, or lie, or steal. Search the internet, better companies really do exist out there. read more

Such a horrible system as well as customer service. Don't get into a contract with them. System they have is old an very problematic and each technical visit will cost you money. And... you are on a long term contract. Do yourself a favor. Look elsewhere and check reviews from reputable source. read more

If I could give lower than a 1 star I would. Purchased me an alarm system, ended up moving after a year to a new house, the contract at this point was nearly over. Upon moving to the new house, they wrote it down as a new contract and signed me up for another three years. (I specifically requested to transfer my current contract over, and not resign). And of course, to cancel, I would need to pay out the remaining contract (IE 3 years of monthly fees). read more

I was with ADT for a two year contract, Paying $60 per mon. When that ended they wanted to increase my monthly fee. I quickly started shopping for better price. On two occasions my wife forgot code and alarm went off we never got a courtesy call from to see if everything was O.K. Do they even monitor?? When I finally cancelled they billed me the following month even though service had ended. Called for refund and it never happened. Do yourself a favor and Arm yourself with a respectable alarm company. read more

I have been an ADT customer for about 4 or 5 years. In the past year they wanted me to upgrade my camera system because I bought through Protection 1 and they are not familiar with the system. The camera system was almost 5k. I have had close to 15 service calls half we no call no show or techs that don't do CCTV in the past 4 months. still not working. Today I had a service call on my Alarm system that has a lot of automation and color touch screens this was about 6k with full fire. The tech here was told to tell me to upgrade when I could hear the conversation and the Honeywell customer service person said you will have to take the SD cards and update the firm wear. This should take care of it. Why am I being told to update everything if there is a no cost solution? The tech said he does not do the updates. They have a tech that still works there that installed everything here and the refuse to send him to my house. When talking to him he says it is a simple fix. Why can I not get this tech to my house? So I am stuck here paying for 2 systems that do not work and there only solution is to upgrade. After spending 10k about 4 to 5 years ago. My parents have an ADT system that is 23 years old how can this one be out of date in 4 to 5 years. I also know a number of friends in other parts of the country that have the same system as me and have referred me here and there's are working fine?????? Something here does not add up.... read more

I dont even know were to start. HORRIBLE EXPERIENCE. I will NEVER use this company EVER again. They can eat a bag of shit. First representative I contacted said I would get the equipment for free as long as I signed a three year contract. Said They would cover 8 doors/ windows. I said, no I would rather have all the windows and doors covered, think I will pass, and look into another company (wish I would of done that in hindsight). He tells me, ok we can cover every door and window if you sign for 3 years. I told him ok. My mistake was not having this in writing and not having the person I talked to name. Installer shows up. First thing he does is hook up key pad, then decides it is time to talk about the package. Only getting 8 windows/ doors protected he says. I told him about talking to the person who sent him stating I would get every door/ window protected. He tells me I have the best deal they give for what I ordered. At this point he already had the key pad hooked up, and I needed an alarm system since My neighbors were a bunch of crackheads and we have had problems in the neighborhood with thieving. I have a wife and daughter, so I told him to just hook up the rest. I work and dont have time for a bunch of BS. Fast forward about a month or so. One of the sensors quits working right. So I call and they tell me I have to call a separate company, that they sub contract the installation out. (Would of been nice to know this prior to install / contract signing). They proceed to tell me they can schedule someone to come out and look at it so I dont have to call other company. NO ONE showed up. So for over 3 years I have had to punch in BY PASS codes. about 2 years into it my garage door sensor took a shit. Called several times stating my disgust, and they acted like they didn't care. Wrote a review that they sent me, let them know I was NOT happy, and would be cancelling when my contract ended. Didn't hear from anyone. When contract ended, I called to cancel, and of coarse they are "CONCERNED" at this point and "CARE" about me as a customer. All I heard was blah blah blah at this point. So I cancel, and of coarse they charge my card again for following month. I call to see what is going on, they say they have a 30 day cancellation policy. Would be nice to know that in advance also. Just another way to SCREW you out of more $$$$$$$. I can almost GUARANTEE they will try and charge my card next month also. Will have to wait and see. DO NOT, I REPEAT DO NOT waste your time with this company. Nothing but broken promises , failing equipment and a good bye screwing out of more money. I will always tell EVERYONE I associate with how HORRIBLE they are. read more

Never do business with this company. They have deceptive billing practices and are not customer friendly use their competitor LifeLock who you can cancel it anytime.On October 10th 2019 I called to cancel my ADT service. They said they could not cancel the service without a code that they would send. I said was probably one of my old pets names but he did not want to hear them. I never received in the mail the passcode. Today I called them they said there was nothing they could do they had to charge me for the quarter because I didn't cancel on the 10th with my passcode. I will tell everybody for the rest of my life not to use ADT and encourage them to tell all their friends read more

Oh how I wish I had read the previous Yelp reviews, before selecting ADT to install our home security system. Their marketing team must be superb, as their media ads and recommendations from neighbors are the reasons I selected ADT. I called and scheduled an appointment. The salesman, Nery Peralta, actually arrived significantly early on the date of the initial sales call. I was at work; he called me and asked whether I could meet him at my home two hours earlier than the scheduled time. I told him that wouldn't be possible, as I had meetings to attend and I was 45 minutes away. When I arrived home, he was waiting there in his vehicle. I guess I should be thankful that he showed up, right? The initial sales meeting went well. Nery was not an overpowering salesman, trying to sell things I didn't want or need. When I agreed to the ADT installation, he scheduled the installation for Friday, May 13, 2011, with a time frame of 12:00 noon to 4:00 p.m. I agreed and took the time off from work. On the Wednesday prior to the installation, ADT called to confirm the appointment and reiterated the statement on their contract that, "Customer agrees to give ADT 24 hours notice to reschedule the installation or incur a $50 charge." I stated that I understood that policy and would be present between 12:00 noon and 4:00 p.m. on Friday, May 13, 2011. This was on a recorded call. Friday, May 13, 2011 arrived. I worked a couple of hours and made sure that I allowed enough time to be home promptly at 12:00 noon. I waited and waited until 3:40 p.m. and no ADT installers appeared. I finally called and the customer service representative offered to reschedule the installation. I told her that was not acceptable and she transferred me to a manager. The manager had the installer call me. The installer said that a lot of people had called in sick that day and it was doubtful that my installation would take place. I told him that was not my problem and that they need to keep the appointment or I will charge them for my time. He seemed unwilling or unable to rectify the situation, so I again called ADT and told them that if they did not send an installer out, I would bill them for my time. ADT had Nery call me back. He assured me that this was not their normal practice and said that he would try to get an installer out. A few hours later, Nery called to say that they would send two installers out. Again, I waited and waited. FINALLY, at 7:00 p.m. one installer came. He had a very negative attitude and stated that he didn't know whether he could install the system I had requested. The second installer arrived about 20 minutes later and together they were able to install the system. By the time they were completed, it was after 9:00 p.m. The installers said that they were out of ADT signage for my front yard and advised that I should call Nery. I called Nery two weeks ago and he stated that he would bring a sign the next day. I also told him about the entire incident and the inconvenience it had caused me and he said that he would speak to his manager and call me back. That did not happen either. In fact, at this writing, it has been 2 1/2 weeks and I have not heard word one from Nery. In fact, my good friend happened to be having an alarm system installed by ADT the following week, so I asked her to ask her installer for a yard sign. I don't think I should've had to do that, since the sign was supposed to be included with the package I purchased. I called ADT to rectify the situation. I had to repeat my story multiple times and was transferred to several different parties. ADT has done absolutely NOTHING! It's basically, once they have your money, they run! I was given the telephone number to a Robin, who supposedly manages the sales representatives. I have left voicemail messages for her, but my calls have not been returned. Instead, I have received multiple calls from customer services representatives, who put the problem back to square one - no resolution. I really wish that there was a way to assign no stars to this company. I was treated horribly and wasted nearly an entire day on the date of the installation. I am completely appalled that a company that invests so much money on advertising treats its customers this way. They should perhaps use their advertising funds to hire better customer service representatives or teach their current staff better customer service skills. I wish I had selected another home security company. After all that has transpired and the lack of customer support I have received from ADT, I do not even have much faith in their equipment. read more

We sold our home and cancelled our service in November 2019. We continued to receive bills for service despite several calls to cancel service. Each time we were told everything was taken care of but then get a new bill. After spending almost an hour on the phone with their relocation specialist, Don, we thought everything was in order. We then got a bill from a collection. When I called to follow up on the billing, I was connected with Virtuoso, Jesse Jr., who told me ADT was no longer on the line. Very disappointing experience. read more

DO NOT USE THIS COMPANY!!! We have been a customer for over 20 years. I cancelled my service, but still kept getting bills. I talked to people 3 times for over a half hour and each time was assured that my account was closed, but now I just got a letter from a collection agency!!! These people are absolutely terrible!!! read more

I have been an ADT customer for 5 years. Saturday night my home was broken into and the alarm system failed to notify anyone of the occurrence. The burglar was able to rip the panel from the wall before it activated and the system did not recognize that there was a problem. The burglar was able to take as much time as he needed and took whatever he wanted. When I just spoke to ADT they told me that is just how the system works and there was nothing they could do. Why would they sell an alarm system that may not be any sort of protection at all (other than protecting the ADT executives from having to live in the same neighborhood as I do)? 5 years of monthly payments for this tough luck story?!?!? I will urge anyone and everyone to get this message out because our, if not even you or your, loved ones are not as safe as the salesman selling the system may tell you. Thank God my wife and daughter were not home at the time or who knows how this story would go read more

I have been with ADT for about 3 years. During that time i have had a few false alarms with smoke detector but no real issues that required the services of ADT. Their rates are very high for the minimal equipment that I have. Those false alarms have led to much harassment from ADT people and the system as a whole. Recently I had a smoke detector false alarm which has resulted in endless calls from ADT to reset the system. I have attempted to cancel the service and they keep calling me to ask me to up-sell me better service as if it wasn't expensive enough. Even after cancelling they continue to call me to reset the system which has been unplugged for a week. Several representatives called to send a tech over and install a new system. Suggestion is to get something with video, maybe like Ring. These guys are very unprofessional. read more

This company is a total scam. I was told that I could cancel within 6 months, which is a total lie. I have been fighting with them for months and months and months. They have refused to pull my activation call, they have refused to pull any of my calls. The Customer Service (on the phone) is absolutely the most horrible I have ever had to encounter when dealing with their third party installation company (The Defenders). They will hang up on you, they will be sarcastic and extremely rude, etc... I have asked for the corporate address so I can get an attorney involved and they have refused to provide this information. If there was one company that absolutely lies to consumers and takes advantage of them, this is that company. PLEASE do not get tied up with them. I will end up in court for probably years because of their lies and abuse. The biggest issue is that ADT will allow their vendors to lie and cheat their customers. TOTAL SCAM!!! read more

If there was a star or rating that meant "run for the hills" I would use it. This company is the worst. They are very good at responding for the first visit to collect money, but after that you will NEVER be able to get them and if you do, they will have you bouncing back and forth between corporate offices and local providers. Failed to show for installation, didn't respond to calls, were late the second time, installed the incorrect items and then failed to come back to fix it. We have made countless calls, sent letters and nothing worked. We were forced to take the loss, remove their items and pay for a second company to make the proper installation. We had to pay twice but it was worth it because BAY ALARM is the BEST. They took care of us and after hearing our story gave us a huge discount. Go BAY Alarm! DO NOT USE ADT! repeat DO NOT USE ADT read more

I work at a law firm where we receive at least 4 calls a day from ADT and every time we answer they hang up. I finally called the number back asking them to take us off their list as this was on the verge of harassment and the customer representative hung up on me. I called back and explained to the next rep I spoke with what happened and I simply want them to take our number off their list and STOP repeatedly calling our office day after day. She said our number did not come up in their list, which it clearly does or else we wouldn't be receiving 20 calls a week from them. I'm not sure what kind of "business" they're running, but to have customer representatives hang up on people is, at the least, inexcusable. read more

After purchasing our new home with an existing ADT system and getting our phone line activated we immediately got a cold call from ADT about getting our system hooked up. I was surprised to get a call considering our phone line was setup just four hours earlier. I immediately setup an appointment for a ADT rep to come to my home and discuss my options. The rep never showed up on the designated day and time, I ended up getting a phone call from a sales rep that he will be coming to my home. I told him he's about two days late but sure come on by, I should have realized that this was just the beginning of a very bad experience. The sales guy came out to my home and gave me the normal sales pitch on the service and monthly costs. I wanted to add additional sensors and he added it to the work order. I asked if I'd be able to have my alarm working that same evening or if I had to wait for the installer to come in and he said..."No problem I'll have your alarm working before I leave". I sign all the paperwork and he then begins to show me how to use my alarm and arms it. He then tries to disarm it using an special code which didn't appear to work. Note this is in the evening when my wife and kids are home and we are now trapped in my home with an armed ADT system. After fidgeting on his phone trying to look up different codes to disarm it he proceeds to tell me "we will have 30 seconds to disarm your alarm." He asks me where my plug and main junction box is which of course is in a place where it requires us to open a door that if opened will set off the alarm. We go to the area and he tries to disable my system but fails to realize the plug for the alarm is screwed into the outlet. By this time the 30 seconds has passed and I have a really loud alarm going off in my home with my children and wife covering their ears. About 12 minutes go by and this "genius" ADT salesmen finally disables the alarm. He apologizes and says to me "well I guess we'll let installer take care of this, hopefully the cops don't come" and he leaves with the signed installation contract and a ADT system with no power. My wife was pretty upset and I end up calling him after he left to cancel the contract I just signed. Luckily I had 7 days to terminate the contract, I ended up signing the termination letter then next day and sent it to the pleasanton office via USPS delivery confirmation. Looking back canceling my install was the best thing I could have done as I now see all the 1 star reviews of peoples experience with this office. I can truly say these guys aren't worth even 1 star, STAY AWAY!!!! If you ever get a cold call from ADT about getting an install and they are from the Pleasanton office...hang up and find yourself another dealer, there are better ones in the bay area. read more

Avoid this company! They will be great to get your system in, but forget it once you need any service. I booked an appt. 2 weeks ago and was given a 4(!) hour window (not even cable companies do this anymore!). Well, here I am after waiting 4 hours and my service guy isn't even on his way. AND I have spent at least 30 minutes on the phone trying to even find out if they're on their way!! And they were incredibly dismissive about me being frustrated about waiting around 4 hours. "We'll just schedule another appointment". REally? So I can waste another 4 hours of my life with no guarantee that you'll show up. And the icing on the cake? I just called the Pleasanton number asking for a manager, was put on hold for 5 minutes and then disconnected. When my contract is done I will be through with these guys. TERRIBLE customer service!!! read more

I still want to give them zero star if I can. Update: After weeks of frustration with the local office, we called the national service center to find out what was going on. One agent tried to forward my call back to the local office and I reached that familiar voice mail again. I called again another agent wanted to put me on hold so that I could talk to her supervisor but she managed to cut me off, not sure if she was intentional or not. I called again. One of the agents finally told us that according to their computer record, our contract has been cancelled. On one hand, we sighed with relief for the good riddance. On the other hand, we were mad that they canceled us without even notifying us. Since we have signed the contract, the confirmation and notification of the cancellation is very important to us. They just didn't bother to deal with us. I have read another review on Yelp that this company discriminates against minority. That accusation would explains my bad experience with them because I am Chinese. My advice is that if you disagree with white supremacy, you may get better experience elsewhere. Besides do you really want to put your own security in the hands of people who discriminates against you? See my 5 star review I gave to Broadview Security (formerly known as Brink's Home Security, local office in Fremont, CA, headquarters in Irving TX) . read more

The cameras that were in installed are pretty much worthless. They don't pick up anything unless you're right in front of it. I have three exterior cameras and I'm thoroughly disappointed. For getting nearly $4,000 worth of security equipment, it's a failure. read more

AVOID THIS COMPANY! I cannot begin to tell you how disappointed we are with ADT/TYCO services. We have had them in our office for over 20 years, and now because we aren't on their "service plan" it costs hundreds of dollars to make simple fixes. Their battery stopped working, which created a situation in our office where the blasted thing just kept beeping and beeping. A couple of days later they came out and took 5 minutes to replace said battery - to the tune of almost $400!!!!! What's wrong with this picture??? Labor was almost $300 - they opened the box, put in the battery, wrote an invoice and left. The invoice took them longer, and it was already filled out! I certainly don't mind paying for valuable services, but this is simply taking advantage Avoid this company - find another company that actually wants to service your account. We're looking for a new service now - rather spend more to put in something new than work with this company. read more

Adt has contracts and if you sell the property they still want to charge you the full price and they won't prorate the contract.Ithink is a fraud and taking customer money if you're going to sale your property don't sign a contract or find another company .I sold my property in November I paid another two months after I moved out and they still want all they money for the remainder of the contract read more

This company is unethical! I used their alarm services at my business for many years. When I knew I was selling the business, I called them with one month's notice to inform them I was cancelling the service. I later received a confirmation letter of this fact. Two months later, I receive a BILL for the time after we closed. Upon calling them again today, I am ONLY NOW told that I have an AUTOMATIC RENEWAL every year THAT CANNOT BE CANCELED without a termination fee. This was never disclosed. I had to pay a fee of $100 to terminate. EXTORTION!!!! And why wasn't I told two months ago when I first called!!!! read more