ADT service is terrible. First they failed to mention there is a 135.00 labor charge for technician on time of service. The only thing the technician was to do was pull off the camera from its magnet and reset it. All for 135.00. Wow. Then the technician arrive to your home and immediately act as if they don't want to do the job. Their technicians are horrible. read more

ADT is a scam, Don't get fool with this company. they have been trying to fixed our cameras that they f*ck*d up then blaming our internet, we been trying to stop services and offered some discount for mothly and of course we took it, prob started in Aug-Sept 2025 and still they are working on till now. They took money from account for $187.80 2x after they promised to fixed the issues with cameras but then charged us anyway. they sold us a junky camera saying that will be discounted, we paid $280 plus and camera stop working. they kept sending a salesman, that does not do the job and instead of fixing it, trying yo sell us the google cameras. now i called them to dispute that charges and I was told it was valid, how can be valid when that tech did not even came to our house. and even if he did we were promised that all this services is FREE since they are trying to fix the issue. and it doing all same thing with my family and Co-workers. We been trying to leave ADT and everytime we do that, they have all this people calling us and make us stay, they lower our monthly just to stay, but then we are again asked to send someone in here but charged us even that person did not showed up in here. read more

ADT is a terrible company Poor customer service Unkept promises Expensive False alarms Ridiculous phone matrix when calling for support Inconsistent service Terrible equipment Fragile door sensors Fragile motion sensors Poor battery life Multiple false alarms Excess charges from local police to answer these false alarms Hours spent on the phone with technical service They promised to provide new sensors but sent yard signs They promised to provide new sensors, but only sent magnets Installation is terrible Installer broke sensor, but will not provide new one Sensors break when changing batteries Endless tamper alarms because of poor sensors Will not replace broken sensors without exorbitant fees I just can't think of anything good to say about ADT There are many choices for alarm companies ADT should not be your choice read more

I can never remember when the bill is due. I might forget to pay it for a couple of months. Suddenly my alarms are randomly beeping. Once the bill is once again in good standing, boom! No more alarms randomly beeping. They don't affect me, but my dog hates them. read more

Since we have had adt, we've had to contact them several times for mistakes on our bills. Lately their app went down and I had been making payments on there. Apparently 3 months worth a payments didn't make it to them when the app said it did. So now we were past due 3 months. spoke with an agent who had us pay some and then set up a payment plan to add a few dollars to each bill until the past due was paid off. the agent didn't do that so now we got another past due statement and said we'd be cancelled if we didn't pay full amount. Tried to speak to another agent and get them to fix it and that I have the past transcript and can provide them that for proof of the plan that was supposed to happen. Got told I didn't understand my own bill and that "you should understand a bill you get every month" super unprofessional and asked to speak to supervisor and asked for employee id and the agent refused both. Don't get ADT. I'll be going into their office and cancelling and getting everything waived because this is absolutely insane. read more

I went to ADT because they were contracted with my new build house and the representative said they are the only available security service for my neighborhood, I agreed as the equipment was already pre installed in my house and I only saw ADT signs in the neighborhood so I believed about being the only one. I was previously with vivint at my old home, loved it 5 star review for them. Upon living with ADT service, a few remarks. The app is completely non-user friendly and the interface was the same. Prices were much higher than I was used to paying for security as well. I recently made the switch to vivint after a year of ADT and got a card to buy out the remainder of my ADT contract. AWFUL EXPERIENCE. An hour long phone call with 50 of those minutes being on hold between 8 different representatives tossing me around because I'm sure they didn't want the "failed cancellation negotiation" on their record. Ridiculous and unprofessional behavior including crying and begging from one of the agents. I kid you not, actual crying and begging for me to stay. Along with 5 minutes intervals of silence whilst she found more offers to throw my way. Once she finally cancelled my contract I was thrown to a completely new agent who had no context of my situation, luckily he was the only to actually give me information and tell me that my contract was cancelled but it will take 3 to 5 days for the bill to be posted for me to buy the contract out. One star for ADT and 5 stars for Jeremy. Thank you Jeremy. read more

Updating here because my review is getting to long from all updates. I have final reply from ADT, no refund will be issued, for the equipement left behind at old address. One dept says that is my equipment, that I was able to take it with me to the new address, but other ADT says they cannot pull calls from the sales reps on the field who did not listen to my request to take my screen touch pad, I loose the case and my money. Final advise, avoid them at all cause. Give your business to a small company that have more decency than this big companies. My previous security company terminated my contract, when I moved to another city- with no charges, this ones suck all your money to the last cent. read more

Still a one-star, since I can't go to zero. I just spent 20 minutes with a rep who tried to talk me into staying on with the service and would not allow a cancellation. I didn't get anywhere. I am forced to keep the service at the original cost. Good luck cancelling or going to another service. I guess my credit score will just have to take a hit. read more

I have had ADT for 6+ years and it has been the worst! I opted in for all their 'bundle' deals to get better pricing but seems like they just do this to get you STUCK with their products. Im paying a high monthly payment to include our HikVision security cameras and they never work! Each rep I talk to see this has been an ongoing issue and still charge me every time they have to send a tech out although the issue never gets resolved. I'm paying a monthly fee for absolutely no coverage and cannot cancel due to contract/balance due on cameras. read more

Beware: ADT is a Scam - Deceptive Sales, Nonexistent Customer Service, and Unlawful Billing! If I could give zero stars, I would. My experience with ADT has been nothing short of fraudulent, deceptive, and a complete nightmare. ADT misrepresented their system capabilities when they sold me a security package over the phone. I was explicitly promised that my cameras would record continuously. The installer confirmed this--yet failed to set up the system properly. He rushed the job, told me to reinstall a camera myself after leaving, and I quickly discovered that it could not be hardwired as promised. When I tried to contact the installer to fix the issue or cancel the contract, I was met with silence. After multiple failed attempts, he finally responded and promised a service call--but never showed up. By the time I realized the deception, my three-day cancellation window had expired. Then, without my consent, ADT cancelled my account and charged my credit card $3,800. Since then, I have made over 50 attempts to resolve this issue, calling ADT's so-called customer service. I've been transferred from department to department, hung up on, and given the runaround. It is painfully clear that ADT deliberately makes it impossible to cancel, dispute charges, or even speak with someone who can actually help. At this point, I am left with two accounts I did not want and an unauthorized $3,800 charge--with zero recourse other than legal action. ADT has violated multiple consumer protection laws, including: Breach of Contract - Price changes on installation day, failure to provide continuous recording as promised, and faulty equipment with no resolution. Fraudulent Misrepresentation - ADT's sales rep blatantly lied about the system's capabilities to get me to sign up. Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) Violations - Misrepresentation, unfair charges, and deceptive business practices. Breach of Warranty - The equipment provided is not fit for its intended purpose. Unconscionable Cancellation Fees - ADT's unreasonable and excessive charges to cancel a service that was never properly delivered in the first place. Worst of all, ADT does not even own their installer network, meaning they take zero responsibility when their subcontractors mess up your installation. Their call centers exist only to transfer you endlessly until you give up. I strongly urge everyone to RUN from ADT and choose literally any other security company. They are running a bait-and-switch operation, and the difficulty in canceling and retrieving funds is completely intentional. Save yourself the time, money, and stress--ADT is not worth it. I will be pursuing legal action and filing complaints with consumer protection agencies. ADT needs to be held accountable. read more

If I could give 0 stars, I would do that. Horrible, horrible, company. I called 6 months after I got the service to cancel. The rep said, "Sorry, you have a two-year contract." Bummer. So I paid for the service for another 18 months. Today I called them and they won't let me cancel because they said it's a THREE-year contract. I'm off to the bank to stop payment. Edit: LOL, I guess they have staff dedicated to trying to stem the tide of negative reviews. It ain't working. read more

I had this service for 5 years and recently cancelled due to hardship. It was when I cancelled that I found out they had an entirely different service address on file even though they came out to my home to install equipment. They refuse to rectify the situation (I paid for 5 years for NOTHING) In addition, they continue to take debit my account after the fact! I will never use them again. I will also recommend that people do not use them!!! read more

The system that cries wolf. Expensive and temperamental with alarms that go off for no reason making us extremely blasé towards any alert or siren that could indicate an actual emergency. And did I tell you how much I love the upcharge for their app. Their installation team looks like NASA but left more glitches to be troubleshot than a junkyard Yugo. One more month and then it's time to reevaluate. Home security is supposed to prevent ulcers, not give them. Two fading stars. Hold the acid reflux. read more

Just wanted to update my review. I loved that ADT reached out and said please contact us at alwaysthere@adt.com. I did contact this department - did not hear one word back. It made them look like they cared about my concerns, but really they dont. read more

I own a small portfolio of rental properties and thought it would be nice to include alarm services with them. I also used them for my primary residence. So all in, I had 6 ADT contracts at once. I will say the installation part was pretty good, but the customer service and follow up is atrocious. Extremely long hold times of more than an hour to speak with someone, rude service reps (but they are likely hearing from unhappy customers constantly, so I get their unhappiness with their jobs), and constant rate increases. Do not use ADT - trust me on this. They will lock you into a contract and charge high fees to cancel even though they do not perform their end of the contract. This is a bad company. When folks ask if I recommend, I say heck no. Use a local security service - they will at least appreciate your business. And ADT, please do not respond to this with your canned 'apologize for your frustration, please call us at .....' message that you have used for the past hundred 1 star reviews. If you do, we will all know you aren't even reading these. read more

After reaching out to the email they gave to resolve this situation. Steven C the social media specialist continues to deny refund and is making threats after ADT continued to take payments after installing non working equipment and charging for non working services. This was a publicity stunt to "how he tried to fix it." By a social media influencer. Instead of looking into my account he verified in email that "someone else made this decision." Good thing i saved all my recorded calls as arizona is a one party concent state and I have the threats Steven made through emails. He is using the we need technicians out to your place 3 times to verify the equipment isn't working after 4 of their technicians did not come to my house for scheduled appointments to resolve the issues. I am not responsible for your employees no showing for their jobs and failing to do their duties. ADT violated my signed contract. Three visits is not in the legally binding contract we signed. Let me know when the court case is. I'll be there with my documents and recorded phone conversations plus your threats in email form. read more

I have ADT for a few years, I was told about a year or so ago that I needed to get new equipment due to them phasing out ADT Blue, I got bad information and decided to order the new equipment. I called before I did and the person said it was easy and I could just order it online. Well I also asked about a tech coming because my stuff was messed up because im not a tech. That never happened so when my family and I moved I decided since the new place already has Security added to the rent I would just say forget it. I called and somehow I'm locked into a contract that I never signed and then when I ask for it I get told they are still working on it. For context, I was told it was on a specific date with an email through docusign. I work in the legal field and unfortunately I have to have documents for that stuff and have all of this stuff pretty easily accessible. I did my research and have nothing on my end. When I asked them for it, first I was told it would be a few minutes to an hour. Waited a full day and then called back then it turned into 7-10 days. Not sure what the delay from the "Back office" is but this is odd. If you wanna avoid a headache probably avoid ADT. The cost seemed nice but after so many years of being with them I feel like im just getting a middle finger. read more

Salesman was nice enough, installer was as well, but they didn't tell me about the 3 year contract until the system was installed and the holes were already in my walls. They said that equipment is covered for life but failed to mention that service calls are 59.99 for the tech after 90 days. 2 of our sensors went out at day 92. If I could afford a lawyer to sue them I would. read more

Worst customer service. Spent over 45 transferred to 3 different representatives and hung up on. Do not recommend ADT.

We have the alarm as well as 3 cameras. All off a sudden, when I needed it most, our cameras no longer provided history. After 2 years of free, reliable camera history, they inaplicably required an upgrade to see camera history. Then, when I agreed to play along (because someone had broken into our backyard and we desperately needed that history), the upgrade wouldn't even work. It kept asking me to confirm the upgrade over and over button would never actually go through with the upgrade. It just kept taking me back to the "free 30 day trial offer." Service with ADT has never been stellar, but now I am done. Of course, as usual, their service advisors were all backed up, and I'm currently waiting for a call back just to cancel my account. They get a negative 10 on customer service and reliability. If you're looking for security, keep going. This company sucks. read more

I had never had a security system so when we purchased a new home decided on putting one in ADT is suppose to be the best (I thought), and until about a week ago if asked that's what i would have told someone. about four years ago an ADT salesman came by the house we purchased the full home security system, five cameras, window sensors everywhere , fire, carbon sensors the whole deal, Salesman told us everything is warranted for life as long as you keep the monitoring. last week I was having problems with a carbon sensor and one outdoor camera, called ADT, was told in Tx they had to physically install a new sensor, Long story short the Tech came out, the camera had just come disconnected from power and the sensor was okay, the Warranty is non-existent, (only for the documented life of the item), should you decide to ever move "was told ADT would either move my equipment or install new" that also was not correct, and last but not least, the fee for the tech being at my home for roughly thirty minutes $173.00. In the opinion of this customer ADT's warranty sounds to good to be true it's because in my case at least it isn't. read more

Terrible customer service and now another big mistake on their part. We have been with ADT 7 years but that will change now. They sent out "free" cell bridges that are incompatible with current equipment in early December 2021. 3 different technicians have come out to determine exact same thing. New system is needed that is compatible with the "free" cell bridge. It's been six weeks of absolutely no results. I am on the phone now - on hold as usual to speak to an account manager about my concerns and yet again it's now been 10 minutes on hold and counting. I give up. read more

ADT Security Services - Security Systems Near Me - Bartlett, Tennessee

Adt is terrible. Stay far away from them. Lengthy contracts and high fees. If they stood behind their product and service they wouldn't have to have 5 year contracts. read more

They talk a big game, and then support sucks. "Go on the online chat." I have on idea where this online chat is, but the person asked for my password which is "Four Alphabets." When I couldn't remember the "4 Alphabets," I was told they'd email it to me. I never got the email. read more

Oh my gosh... the service is so terrible. I am going out of my way to write this review because I have been on the phone all day to resolve an issue that has been going on for 4 months. It has been comical other than the fact that it has wasted so much of my time. There are less expensive and more reliable options. read more

I really don't understand what is wrong with ADT I have their smart thermostat and I have been without heat for 8 days First they try to blame it on my air conditioning heating unit so I called out a repair service paid a $175 for them to tell me it was my thermostat... So they sent out an emergency tech and of course did not have a thermostat but it was in the warehouse that was 30 minutes away from my house why do I have to wait A total of 10 days before they'll come out and install the new thermostat Do they not get it there's an 8 month old infant in my house and a 22 month toddler Do they not understand Cold weather can kill read more

Oh how I wished I had read these reviews before I went with ADT. EVERY SINGLE 1-2 star ratings were VERY familiar. Apparently if customer service doesn't like hearing about what your experience is... they hang up!! Get this, Customer Service hangs up - even when you are being firm but respectful and civil. I am an older single woman and they really TOOK ADVANTAGE OF ME big time! And no one was/is willing to help resolve my issue. They say they will but there is NO follow up. Not even if you write a letter to them. Go with someone - ANYONE else. read more

ADT Security Services - Security Systems Near Me - Bartlett, Tennessee

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Their customer service has not improved one inch. My latest complaint is that ADT charges me late fees and I have signed up for automatic withdrawal. How does ADT run their accounting department? It's only $1.00, but it's the principle. I don't understand this. Does ADT think customers are so stupid that we are not going to notice? I have called several times with no satisfaction. I will be calling them every day until I see the $1 refunded back to my account. I would like to know how many customers have been charged late fees when they have set up automatic withdrawal. That's a good way for ADT to make some extra money!!!!!! I have to ask myself why I have stayed with ADT so long. With the way they handle their accounting department, I don't feel confident that if my alarm goes off I will get help. Update: I read their customer service reply message to me. They ask for me to review my statements for prior missed payments. I guess I didn't make it clear in my original statement. I would like to restate my statement to make it clear. How can I have any prior missed payments, when I have had automatic withdrawal from the start of my association with ADT? Another ADT excuse!!!!!!! read more

I am giving one star because minus 5 stars is not available. I have been a customer of ADT for just under two years and was referred by my insurance company who offered to pay the cost with a promotional program they had with ADT. I'll begin with the represenative that came out to go over the system I required that would be sent to the installation technicians. the Rep had a lil I-Pad thingy that he was making notes on. The system in the promotion that was "paid for" Included a key pad, door sensors, doorbell camera, water sensors and motion sensor. I explained that I had cats and did not want the motion sensors. The rep offered a glass break device instead. I asked about outdoor cameras because there had been some car break ins. I got two cameras and was given the cost including installation around $600. When the Rep was finished doing his thing he showed me a screen on the I pad with a break down of my cost. The breakdown showed the amount my insurance company was paying which was over $1100.00. Next was my cost of around $600.00 for the cameras and an $11.00 a month payment that would be applied towards that cost for the cameras. This was to be in addition to the $29.99 a month monitoring fee. There was also a small amount for tax and a small amount of upfront payment for the first month that I put on my charge card. I was told initially there was no up front cost or out of pocket but supposedly the first payment was not included and paid up front. Make sense? The rep asked me to sign the I-Pad acknowledging that he reviewed the above amounts and to have the $29.99 monitoring fee automatically placed on my credit card to avoid late fees. I just discovered almost two years later after having another long 1 hr. Conversation with the billing department after multiple conversations with multiple broken english speaking lack of customer service representatives that there was another 11 pages to their so called contract that they say I signed! For the past year and 10 months I had nothing but problems with the so called security system. The glass breakage device did not work since day one. the device was over sensitive and went off for every little noise. Next was the door chime that fell off the door in the middle of the night, thereby setting off the alarm and making a bang as it hit the floor. I realized what happened only after the wife was scared shitless and I was looking around with my gun for an intruder. Oddly ADT never called about the alarm to see if I had been murdered or not. Next was the water sensor that was hit by a mop and set the alarms off. This happened twice. Again, no call from ADT. When I called about this they sent me a new sensor and sticker tape for the chime For ME TO FIX IT! This was followed with problems with the keypad. After multiple calls and god knows how long on the phone with someone from India that I could hardly understand, I was told I would need to pay $100 for someone to come out and fix the problems. I was also having problems with the cameras, whereas I couldn't make out anything when it was not daylight. I explained that most robberies happen at night. Finally after more back and forth ADT agreed to send out a tech. The first time, the tech never showed or called at the appointed time. As it turned out (you're gonna love this) ADT had the wrong phone number for me and so did the tech! You got that? Almost two years of me paying them and they had entered the wrong number for me! Well at least it explained why they did not call to check on the alarms that went off. When the tech finally arrived at the next appointment (late) he told me he tried to call but as it turns out ADT never corrected the phone number again! Anyway, the tech explained that whoever installed the glass breakage device placed it on top of the kitchen cabinets where it should not be. Also one of the cameras was hooked into my garage door circuit causing it to pop and my door not working. It still broke. The reason the cameras were not working at night was because they cant and I would need to upgrade them. Mind you I been paying $47.99 a month for two years (not the $29.99 I was told) because ADT decided to give themselves a raise. Long story short (yeah this is the short story LOL) the farkerz wanted me to pay another $1400.00 dollars to upgrade to spot light camera that are $400.00 everywhere else. After refusing to do that and demanding that I get something for the over $2000.00 they received between me and my insurance company, i was pretty much told to pound sand. I then told them that I was going to cancel the no service I was receiving and that they were no longer to charge my credit card. This is when I was told I had a 5 year contract and I would need to pay a 75% penalty on all the remaining months I was contracted to. This would be another $1500.00. The very next day they tried to charge my credit card almost $500.00 with no explanation or authorization. To be continued. read more

Horrific service is consistent when you have a system issue. Call Center agents are trained to go down a checklist. When the Call Center agent cannot solve the issue, you get transfered to Technical Support. They have you go through the same exact keypad steps as the original agent, to no avail. Then they want to set an appointment for a video with a technical person versus being prepared to do so at that time. I called early morning to request an appointment to have someone come to the house but instead they tell me to call back when home. I take time off to do so, only to get the runaround described above. So, I have lost nearly the entire day without resolution to an issue that results in the system chirping at random times, including the middle of the night. ADT Call Center, Technical Support and management should all experience this situation to appreciate why their customer support needs to be improved if they cannot get their system to consistently work as designed. read more

ADT is still complete garbage. After two years, they are really trying to collect $59 for a service charge that never should have happened? Under no circumstances should anyone join a memberships with this company. If -10 was an option, I would choose it. read more

CANCELLING: ADT will cancel your account, but leave you with an active system and no documentation how to disable it. Rep said it would only chime if sensors were triggered. Two months later (at midnight), the keypad began making the familiar open-sensor chime. Scared the heck out of me. This happened 2 different nights. I called for advice how to disable the power (without electrician), rep said there was a "large white plug somewhere". I get not being happy people cancel, but offer some info about shutting down a hard-wired system. UPGRADE: 6 years in, my system lacked the new technology and the cost to upgrade was as much as initial install. SERVICE: Monthly charges kept going up ($85/mo) despite my older system with few tech options and no improvement to service. RESPONSE: Customer service was kind except all the calls checks before notifying the police was not great. Made me feel less safe in case of an emergency. read more

Been trying to cancel for over 2 years. Each time they tell me I have 1 year left in my contract and it will cost thousands to cancel. A useless service with customer support that has no problems lying to the customers. AVOID at all cost. read more

I have been a customer for 13 years. Before I got my camera installed, I knew I was only paying for an actual break in, but when my camera was installed, it was so I can have that extra layer of security, knowing that ADT would be there if anything would happen to the exterior of my home too. That is not the case. I have called ADT to report issues with my camera over the course of the last 2 years, reporting issues with my camera not picking up movements as large as cars being removed from my driveway. The only support they offered me was to adjust my camera's sensitivities of which are already as sensitive as they can get (I get notifications of leaves rustling in the trees but not for cars leaving my driveway). My home was vandalized recently, and since then I decided enough was enough and reached out to cancel my contract as ADT has failed me over and over again. What am I even paying them for? I asked myself and even asked them during the calls following the vandalism, when yet again, no help was provided; they only reiterated that they can only help if there's an actual break in but have no access to my camera footage, so again, why am I paying them a monthly subscription for the camera when they are "unable" to do anything when something actually goes awry? I just got off the phone with ADT and they have refused to cancel my contract after their failures, stating that I will be held liable for the remaining balance of the contract if it were canceled. Even though they are the ones that failed, I am being held hostage for payments to a service that doesn't exist?! Do not contract with ADT. I am sick to my stomach with how disgusted I am with their customer service policies after such a violation. read more

I have been a ADT subscriber for 12 years. I decided to cancel because my equipment is outdated and not used anymore. They never made any effort to upgrade me over the years and the last straw was having to be sent a new sensor which didn't work. When I called to cancel, they offered to reduce my bill if I didn't so I accepted. After 6 months, I realized I really don't use it much so called again to cancel for good. I had to wait about 30 minutes to reach an agent. Before that, I selected the option of them calling me when it was my turn in line, but I never received a call after an hour. The agent told me that if I cancelled, I would have to pay a cancelation fee because of early termination. I said I never signed any contract, but they claimed it was a verbal agreement which is BS. I didn't cancel the first time only because they agreed to reduce the monthly fee. I would never have agreed to a contract. Worse products and customer service in the industry!!!! They just want your money. read more

UPDATE: After complaining to BBB ADT credited us a month's fee for the inconvenience they caused us by losing our permit number. So im changing to 3 stars. Original complaint below. We have had ADT installed in our house in 2018 And have been paying them from 5 years. Our alarm went off few days ago. I was not at home and could not reach my Spouse. So I had the ADT call the cops and Adt says cops are not coming because ADT does not have our permit number. So, i call the police department in my city, And the police who is chief of Alarm permits division looks up my address and says we have the permit and ADT is supposed to call 911 directly and they did not. So after paying these guys for 5 years, when the actual situation demands that they take care of their responsibility, they bail on us, by telling us that we don't have alarm permit! But that cannot be true because once before they called the cops when Alarm went off, just fine and that means they had the permit number. This is unacceptable. I am looking to go to other provider. I will make sure to educate people about ADT and hopefully no one else has to deal with situation like we did. read more

By far the worse company to deal with, they don't care about your safety only their money. Since day one the system did not work properly and to fix it they wat to send a technician and yes you have to pay out pocket. The contract is NOT valid, they can change as they please and don't tell you about it. Horrible, Horrible experience Advise DIY!!!cheaper and better service at Amazon, Cosco, go anywhere but Adt. They lie to your face to get you in. Run!!!! read more

Peace of Mind or Piece of Mine... When I woke up this morning, one of the items on my list was to cancel my ADT subscription. It should have been simple and when done, that's all there would have been to it. Nothing personal, just business. But after the experience I just had with the Cancellation Contact Center, I will spend the rest of the day if necessary telling the story of what happened and how a company can be so greedy and callous, they would kick a grieving widower when he's down. I've been paying roughly $60/mo for almost 10yrs. Our household rarely uses the alarm and we have a well-trained dog. The town we live in has one of the lowest property crime rates in CA. Our town spends over 30% of its budget on police and fire with all homes within 5 min of a fire station with the exception of a small, sparsely populated section (they're 8 mins away). The savings on my homeowner's policy is a meager $27 per year. At one point I traveled for work and was gone a lot. The system was for my wife's peace of mind, even though she never used it. The current system has a ring doorbell that I have to frequently change batteries and nothing is integrated. My thermostats, alarm and doorbell are all separate. I was willing to entertain an upgrade to the newest system ADT offers and tried to get info from the sales center. However, they (somewhat understandably) suggested a visit from an in-home consultant. Tim gave me a proposal and included a discount that would cost me ~$1200 to install a new control pad and get 2 Google Nest thermostats and a doorbell. Then the rate would be $68/mo. Considering the markup on the Google Nest (compared to purchasing product from Google or another retailer) and the increase in the monthly service, the Price vs. Value proposition wasn't there. A simple beans and bullets calculation - it wasn't worth the money for me. So I called the Cancellation Center and was connected with Brittany (Brittney?). I explained I wanted to cancel and she stated she'd need to ask me some questions, which I understood from my own professional life to mean she would try to overcome my objections and keep me as a client. Totally understandable - just business. She asked me questions like - Am I aware the police won't be contacted by ADT, etc. I stated I understood and explained my financial calculus and wanted to proceed anyway. I asked that we skip the sales pitch as I had already done my due diligence. Brittany said yes, put me on hold and came back to take another run at getting me to stay, this time regurgitating reasons that I had already said I don't see value in including the non-existent homeowners policy savings. Now beginning to become frustrated, I explained that in addition to the financial reasons for cancellation, I had some personal reasons - my wife died at home recently. While ADT wasn't at fault, in fact had nothing to do with her death, it also didn't help. ADT wasn't who she turned to in her final moments and it wasn't my first go-to when I found her unresponsive in our home. I asked, almost pleading that she skip the sales pitch and just help me close this chapter so I can move on. I told her I understood she was just doing her job, but implored her to not continue this line of questions, even offering her the time she needed if she needed to get a manager to override her script requirements. She said she understood, put me on hold. When she came back she took yet another run at me. This time asking if I understood I was risking the treasures I have in my home. Brittany, and by extension ADT - I have lost the greatest treasure I could ever have. My wife is gone. All of the gold in King Solomon's mine pales in comparison to the value she had. My TV can be easily replaced. My wife can't. Are you so callous you can't get that? Is that one transaction so important you can lose your humanity? Are you so rigid with your workforce that you won't empower them to do the right thing? I never raised my voice. I never shouted or screamed demanding a manager. No cussing. Just an appeal to help me and let me move on from this call. I begged one more time just to process the cancellation and ask me no more questions. Brittany said she understood, put me on hold, came back to tell me my cancellation was being processed and then proceeded with the old "If I could, would ya" line that I've heard used countless times in my decades long career in the auto industry. Just like at Dewey, Cheatum, and Howe Auto Sales. And her pitch? "You were paying $60/mo, what if I could bring it down to $28/mo?"! You're not going to take a loss on a subscription which means you've got more than $32 working in the profit on this subscription. How long have I been paying you?! It is my hope but not my expectation, that ADT's LND and Workforce Management pulls this call and reviews it for quality control like the disclaimer says. Shame on you read more

Customer service is horrid and God forbid you move, they rake you over the coals on reestablishing service. 0/10 stars do not recommend. Over priced for what they offer read more

The system is ok but they have zero customer service. They expect the customer to fix the alarm with a tutorial. As a longtime customer I find this insulting. I pay a monthly fee and paid for the install but if it needs to be fixed or something this company expects me to do it. I will be changing companies after this nonsense. It was not always like this but now it is and now I will find another company that services their customers. Terrible. read more