My previous rating from October 2023 was 1 star, and I will increase my rating in September 2024 to 3 stars. In June 2023, I called ADT to sign up for a promotion that offered a free ADT Self Setup System and free professional monitoring for 1 year. In addition, I ordered 3 extra door/window sensors for $48.12. The employee took my credit card information, and ADT's website said that ADT was currently billing the credit card. ***My bank's website and statement showed that the charge for $48.12 to my credit card posted in June 2023.*** However, for about four months, ADT's website said that that my payment was only "Authorized", and then ADT's website said that my payment was "Cancelled." ADT sent me emails that my payment was "past due." I spent many hours calling and emailing ADT. I spoke with several ADT employees, and they often put me on hold for over 1 hour. The employees told me that the problem would be fixed, but they never actually fixed it. For example, in September 2023, an employee told me that my payment was stuck in "authorized" on their end, that she would "escalate" my payment, that it would reflect in my account in 24-48 hours, and that ADT would no longer send me emails about late payment. However, ADT's website still said that my payment was "past due", and ADT continued to send me emails about "disconnection of service...placement with a collection agency...potential negative credit bureau reporting." After many emails and phone calls to ADT and no resolution, I filed a complaint with the Better Business Bureau (BBB) in early October 2023. I uploaded a photo of my bank's statement that showed that my payment to ADT posted on June 20, 2023. ***For about one month, ADT did not respond to the BBB.*** The BBB website said, "A letter intending to suspend the business's Accreditation has been sent." Only then did ADT respond. In November 2023, ADT left me a voicemail that said, "The payment never went through, but I will waive that $48.12." ADT told BBB, "The balance of $48.12 was waived as a goodwill." I do not like how ADT's employees last year charged my credit card, lied about it in their accounting and communications, and then ignored the BBB for a month. But at least my balance became $0. I waited months to update this review, because I wanted to see how ADT handled my future billing and payments. My free professional monitoring ended a few months ago, and my payments for June, July, and August 2024 say "Posted" on ADT's website. ADT has not sent me any emails about late payment. read more

ADT Security Services - My bank showing my posted payment to ADT in June 2023 - Security Systems Near Me - Boca Raton, Florida

My business was charged under two monitoring contracts at the same time due to a failure to cancel the original agreement. Written cancellation requests did not result in timely resolution. The issue has been escalated formally. read more

An authorized dealer of ADT sent out a polite & helpful installation technician who went over all equipment he recommended for our home, waited while I read the long 14 page contract, & answered all of our questions. I informed the tech, I had previously explained to the ADT sales representative & his manager over the phone, (who "sold" me on the idea of getting the new ADT security alarm system,) that we needed 3 exterior doors, plus 15 windows that open, to be set up with sensors for our alarm system. (Plus, we also wanted cameras at the front & back doors, one over the lifting garage door, 2 glass breaks & a smoke/heat/carbon monoxide detector.) Unfortunately, the technician said the work order only included 13 sensors (rather than 18 to wire 15 windows & 3 doors). So, the tech was left to tell us we needed to pay for 5 extra sensors - about $545 (plus tax) more than we expected! I was not happy with ADT. The technician offered to install everything minus the extra sensors he recommended, which would have left 5 windows that open, without monitoring - Or, he could install everything we had wanted, with us paying for the extra 5 sensors. The tech then waited when I called the ADT sales office back & spoke with someone who took a message about this discrepancy. The man at the ADT sales office verified that he only saw 13 window & door sensors on the work order, (plus the 2 glass breaks, a smoke/heat/carbon monoxide detector & the cameras). However, he said my prior phone conversation with the sales staff was recorded. He left a message for the other sales staff who would return on Monday, indicating the recording of my call needs to be checked to confirm that I agreed to pay the $249 installation fee plus tax upfront, so that later, on Saturday, all 3 doors & 15 window points of entry would be wired to be monitored by the security system, (as well as 3 cameras, 2 glass breaks & a smoke/heat/carbon monoxide detector). He said I could have the extra sensors installed now, & upon return, the sales staff would listen to the recording & then confirm wether they should credit my account for the extra sensors. So, I then had the technician install everything we had planned on getting. I hope the ADT sales staff are honest & credit my account on Monday! However, I recommend people who call ADT to have new service & equipment set up, should request an email confirmation of the number of sensors to be installed, plus the amount of the other equipment, at the agreed upon price - before the installation technician arrives on a later date. That way, if there is a discrepancy, you don't wind up paying more than you bargained for! read more

See all

The Absolute Worst Company I've ever dealt with. When I say Run I mean faster. From the guy who installed it, to the top of their food chain - billing - total incompetence. You'll Spend HOURS on the phone believing your issues will be Rectified, only the following month you are back to ground zero. Wished I had looked on here or Trust Pilot before hand. Be smarter than those of us stuck in the whirlpool of ADT crap. read more

I don't know if my experience is site-specific, but I can say with full confidence that it's ADT-specific. Their customer service is, hands down, the worst I have ever encountered. They charged me a labor fee for a 12-minute visit -- without ever disclosing it in advance. When I called to get clarification or a refund, the nightmare began: First rep: sounded drunk. Couldn't form one cohesive sentence, let alone resolve an issue. Second rep: simply passed the buck and told me to call another number. Third rep: supposedly a "manager," but completely useless. Every single person I spoke to followed the same useless playbook -- repeat your complaint back to you, say "I understand your frustration," and then do absolutely nothing. ADT's fees are astronomical, their communication is nonexistent, and their "support" staff seem trained to deflect, not help. I'm genuinely shocked that a company of this size operates with such sloppy, lazy, and pointless customer service. Save yourself the stress -- look anywhere else. I'll be posting this on every platform I can (Yelp, Reddit, Consumer Reports, BBB) because people deserve to know how bad ADT really is. read more

I have been an ADT customer for many years. They're incompetent sometimes. Not always as bad as this - https://www.securitysystemsnews.com/article/murder-victime28099s-family-settles-adt But still incompetent. And so consistently dishonest that it seems planned. Like part of their corporate culture, to avoid responsibility for their incompetence. And they make it hard to put things in writing, as needed to prevent their future dishonesty. I was leaving the country for vacation and would lack phone service, so I instructed ADT beforehand - which they ONLY allow by phone - that for any alarms during my vacation, do NOT call the police. I have a dozen cameras, and the police fine me for false alarms. While on vacation, my cameras showed me that ADT called the police, despite my no-police instruction. Since ADT does not allow emails or text, I used their website's "chat" feature (which is printable). In that chat, ADT admitted they were ignoring my no-police instruction, but gave no reason. After that chat, I borrowed another vacationer's phone to call, and ADT admitted that they could not understand why my no-police instruction was being ignored. Incompetence. Only by pretending I had a different kind of problem, I emailed the wrong ADT department, and they stopped the police calls. Real waste of vacation time. When I got home, the police fined me, as ADT had to expect. After I chased many different ADT employees over and over, ADT finally agreed to do a "thorough" investigation. So I told them who I chatted with, and the date, hour and minute of the chat. They decided that "it's clear that ADT's operator handled your system's alarm activations in accordance with your instructions". I responded by quoting from their own website's chat and, faced with that written proof of their lie, they stopped responding. Later on, after I posted a BBB complaint, someone new at ADT responded. They said that it was a "full investigation", and sent me another copy of their earlier response that my no-police instructions were clearly followed. But nobody told the police, who fined me $500. Before posting this review, I gave ADT an earlier draft of it, and gave many ADT employees several opportunities to correct any inaccurate facts. I repeatedly offered that if they wanted more time for that fact correction, just ask. They did NOT correct any facts, and did NOT ask for more time to do so. Because it is all true. When you compare ADT's price to their competitors, ask yourself how much time you might spend dealing with incompetence and a corporate culture of lying, and consider the $500 police fines. I think ADT's policy is to take up so much of the customer's time with lies, that it is easier for the customer to eat the fine, or to accept any other consequences of their incompetence or lies. read more

SCAM COMPANY SCAM POLICIES SCAM BILLING. BUYER BEWARE!!! Getting them to update their billing you have to call back every 3 months for many years. Their systems don't work. Their reps lie. Nobody is capable of fixing it. STAY AWAY FROM THIS COMPANY read more

We requested ADT to install a Security system for our new home with scheduled installation of 12/3/2024. A technician arrived and proceeded to do the following: * Sell us a system 3 times the cost of the system we signed up for. When we insisted on the system we purchased, he was frustrated and a bit angry with us but proceeded to install what we asked for: * Cracked a window frame during installation of a wireless sensor and did not tell us about it. * Installed wireless sensors with double backed tape on our painted doors and door frames against our wishes resulting in damage when they were removed. * Created a dummy email against our wishes to get the system to where he could complete his ticket and leave. * NEVER completed the installation successfully. From 12/4 for the next several weeks we made numerous phone calls and emails to ADT trying to get our email corrected, synching our phones and base station with no success. Agents keep telling us someone will call but no one did. We have been receiving frequent automated ADT phone calls telling us the system is not communicating with them and this would be a problem if an alarm happened. 12/20/24" Second technician attempted to establish cellular connection but was unable to do so confirming a non-working system and decision to remove the equipment and provide us with a full refund as well as damage claim from the first technician. He said he was unable to remove the equipment, and we would need to contact ADT to have the equipment removed and refunded. After several phone calls, we finally reached an ADT Agent who scheduled a third technician to remove the hardware and have their claims department call us regarding the damage. 1/3/2025 Third technician removed hardware. Paint Damage to 2 doors and frames and hole in wall from indoor sensor removal as well as cracked window frame from first technician Received call from claims department requesting pictures of damage and repair estimates. Provided pictures same day and estimate following day but received no response. Laterfound out the agent handling our claim left the company. The agent replacing her is working our claim now. Also filed a complaint with their Presidential Dispute process (found out about this through the third technician). This ADT agent stated she would be the single point of contact going forward and that she would resolve the issue. Also told by this agent the several steps they would need to go through to obtain the equipment, get notification from their local office, process the claim, and cancel the account before they could issue a refund. She could give no timeline when this would occur. From 1/3/2025 to 1/15/2025 again numerous phone calls and emails to resolve this nightmare. On the evening of 1/14/2025 received a refund to our credit card account in pending status but no resolution yet from claims department to date. In following up with the claims department, found out the agent handling the claim was no longer with the company. I provided the new agent with the same information along with attaching all the email correspondence with the original claim's agent. 1/15/2025: Harassing phone call, email and text message from their collections department that my account was 30 days past due. When I asked for a supervisor, I was transferred from their collections department to an accounts management department. She verified my account was canceled and put me on hold subsequently disconnecting me and not calling back. Emails and phone calls this morning to the Presidential Dispute agent threatening to go to the BBB and WA State Attorney general got an email response telling me that the refund was completed, new claims agent was assigned and would reach out to me, my account was canceled and the last step to reverse my account to zero balance, and to ignore any other calls or emails from ADT regarding payment. She said she would send a final email once all was complete.. This experience with ADT has been a nightmare and I would not recommend them to anyone seeking a security system. They caused damage to my new home and their customer support is unacceptable. They breached the agreement by not providing a functioning system and have been impossible to deal with. We received the installation refund but are asking: - Payment for damages ADT caused - Cease harassing phone calls regarding our account that has been confirmed by ADT has been canceled at no charge with a full refund. - Mitigating damages to any potential impact to our credit from this past due accusation. - Mitigating damages to the pain and suffering caused from this ordeal/ Diagnostics could have been performed in advance to assess cellular and internet functionality for their system prior to attempting any installation. The State Attorney General and Better Business Bureau need to make potential customers aware of this and prevent ADT from doing this to anyone else. read more

I am writing this letter in true disgust over the service I never received. I have been a customer of Protection One/ ADT for several years. I phoned on 9/13/2023 to have a technician come out to repair some wiring on my home alarm panel. A technician was scheduled to come to my residence on 9/19/2023, between the hours of 8 A.M. and 12 P.M. I rearranged my schedule so I could be home when the technician arrived. At approximately 10:50 A.M. I received a call from ADT stating that the technician had called in sick, and that I would have to reschedule my appointment for another day. I'm relatively sure that this technician is not the first one to ever call in sick. I would think that a company of this magnitude would have some sort of contingency plan in place to overcome an obstacle of the nature. Unfortunately my schedule is extremely busy the next few days, and even more busy since I had to rearrange my schedule for today in anticipation of the technician coming. I rescheduled my appointment for 9/22/2023. Shortly thereafter I realized I was not available on that day. I called back to see if another technician could come to my home later in the day on 9/19/2023. I'm sure this was not the first time a technician has called in sick and that person is not the only technician in the area. The young lady I spoke to placed me on an extended hold and when she returned to the phone, I was told there were no other technicians available the entire day. At that point I requested to speak to a supervisor. After a yet longer extended wait the same lady came back on the line and said she had spoken with the supervisor, and was told to offer me a $25.00 discount on my next bill. I was not attempting to get any type of discount. What I needed was a technician to come to my home. I was finally able to speak to a supervisor and I explained my dilemma to her. She had me hold on then returned to the phone and told me she could not have a technician come out on the scheduled day. My first question to her was why I would not get informed the day before or earlier on the scheduled day that the technician had called in sick. I'm pretty sure the technician called in a lot earlier than 10:50 A.M. (the time I was notified). Running a business in this manner is totally unacceptable. I unnecessarily rearranged my schedule so I could be home when the technician arrived. The way I was treated was like my business and longevity was of no big concern and that my business over the years was not valued. That certainly a poor way to run a company who is supposed to be here to meet the paying customer's needs. I felt that my business is not appreciated. I decided that since I am not a valued customer to Protection One/ADT, that I will discontinue my service. I have already contacted Vivint and set up for a technician to come set up a security system. I will see if they are more receptive and will appreciate my business. read more

Lousy customer service - cheats. Do not recommend them under any circumstances. I canceled the service - they told me I had to incur another billing cycle. That happened. Then they billed a second cycle. After wasting my time to call and get this rectified, I see that they debited from my account the remaining balance on the equipment (which was to be billed) -- and I got a call from an ADT agent asking why I canceled and offering me a "promotional" offering. Another waste of my time. I filed a BBB complaint. read more

Zero stars. Guy parked in my driveway today and BANGED on the door for 4 minutes at 2:35 PM ( on my Ring cam) and returned again at 6:35 PM. 1. Knocking on someone's door selling ADT in the dark is creepy. 2. Returning to someone's house 4 hours later to knock is sketchy. And creepy. 3. I didn't call you after you left an ADT flyer because I'm not interested. So you're annoying. 4. I would never do business with an annoying person who bangs on the door instead of ringing the doorbell that's right in front of you. read more

ADT Security Services - Creepy guy - Security Systems Near Me - Boca Raton, Florida

ADT did not cancel my service when I requested them to do so. I was a loyal ADT customer for 14 years. The service was mediocre, and the hold times were usually long, but I rarely had to call them, so I tolerated it because I was treated professionally when ever I eventually reached a human. I'm leaving the 1 star review because there is no 0 star option. I moved and called to terminate service, and 3 months later, I noticed a quarterly charge that wasn't supposed to be there. I'm making a 3rd attempt to close the account, and still have not received a refund for the months that I was charged for a house that I didn't live in. I will NEVER go back to ADT and would never recommend this service to anyone. read more

There should be a security alarm against ADT. They make it impossible to cancel your account. I finally did and they said a had a small balance due and needed to payoff. So just to be rid of them I got a money order from my bank, made it out to ADT and mailed it to them per their instructions. So, I thought, finally I'm rid of them. So, now what do I receive, a text notification that I have an account balance that I already paid in January, 2024. This company is the worst. Stay away or they'll never go away. read more

They charged double the cost of equipment, ALL of the five custome service ( HA!) lied. They couldn't get me a floor manager to assist in resolving the problem. They charged for all the equipment although the promotion said Free doorbell, they charged $1500 for the window locks. We were told by using the promotion ( free installation) there would be a Visa gift card of $100. Didn't get that either. a total of 5 hours was spent on the phone for SOME SORT of explanation. They suck. in my opinion DO NOT go with ADT. there are better options. Read the fine print. There are indeed ways to get out of the signed contract. I'm convinced suing is the only way to get the double charged monies returned. Horrible people ( work from home with no supervision, no contact manager `after business' hours. yet it's a 24/7 company read more

I have never in my life been so let down by a company. They have managed to completely let down my family and I. I live alone in Houston and needed a reliable security system. I spoke to a sales rep on the phone.. I believe his name is Andrew. He promised us 3 cameras (no additional cost) with full service set up for $60 a month and $300 as an initiation fee that will be given right back.(I have it all recorded) We set up a date for them to come out and look around... ended up saying we will only get one camera and the other 2 will be $700 for initiation If we want to set it up. We were so desperate that we agreed to just get the one camera in the front and everything else the system came with. The technician that came out to my house to set everything up (Jeffrey) didn't bother going through anything with us.. He literally set everything up and rushed out and just told us that it was a very simple process to get everything set up. Shortly after he left we noticed that the outdoor camera was not working at all. We called several times to try to get someone to troubleshoot but it never worked.. Later we found out that the camera that he gave us was not meant for the outdoors. He literally put an indoor camera outside. What the heck!!! ???? Not to mention one of the doors sensors fell off at 3 in the morning waking up my neighbors and scaring me senseless!! We got in contact with the technician Jeffrey and asked for a managers number. Jeffrey ended up giving us a false number just so we can make it past the 3 days when we were bound to a contract.. This company are scammers and I will do everything in my power to let as many people know as possible what they have done. Now they refuse their equipment back and want us to pay $1500. What a bunch of crooks. NEVER AGAIN!!! DO NOT USE THEM!!!! read more

ADT, thanks for the ADT PULSE app update. June of 2017 - when everyone is getting out of school and families are leaving for summer vacations. February or March seems like a more logical time to do this so you can work out the errors. Plus, homeowners could at least be home to protect their valuables. More importantly, where was an email, a phone call, or heads up you are going to do this to our accounts? Communication would have been nice. The recent ADT update has kicked my wife and I off of our accounts and we can't login to the computer, iPhones, or iPads to turn the alarm on or off while we are vacationing. We have been ADT customers over 4 years and not once have you guys offered to come out and update the old equipment in our home or even add or replace door/window sensors that continually fall off without charging me more money. I'm not happy as your customer. Please fix this fast. read more

Worst Experience EVER. After 12 years of service it has taken me countless 45+ minute phone calls and emails to cancel this service. And, I'm still not certain it's cancelled. The customer service is the worst. They shuffle you back and forth between multiple departments in a single telephone call. Additionally, they require a letter on company letterhead with a signature and a 30-day notice in order to cancel service. Even after supplying all that's required I continue to receive emails telling me they don't have enough information to cancel the service. The last customer service rep I spoke with told me I need to supply a reason for cancelling. Whose business it why I'm cancelling? I've been with you for 12 YEARS. I'm not under a contract. Be forewarned. Do NOT use ADT Corporation for alarm monitoring services unless you want to be locked in for life. read more

STAY FAR FAR AWAY - due to a divorce ADT hammered me for $441 for cancelling my system after 14 faithful years of paying more than $50 a month. I had upgraded my system and ZERO CONSIDERATION that due to a divorce and living with family temporarily they would not waive the remaining contract - again I was with ADT 14 consecutive years. ADT had my authorization to withdraw monthly charges only from my account, went ahead withdrew the $441. My point is... after 14 years I would have appreciated any consideration to waive the fee after all I will get another alarm and they did offer to reimburse the $441 if/when the time comes but to me that's blackmail and ransom. read more

Worse system EVA!!! We've had the new system for approx 6 months... MORE TROUBLE than it's worth!!! Will be contacting an attorney as SOON as possible read more

This company will make you sign a 3 year agreement without you realizing it. If something happens and you need to cancel they will make you pay the 75% of the remaining of the contract. Service us not that good. Save your money. White collar scam. read more

We signed up with ADT November 2, 2018, mainly because that is what the previous owner used. ADT offered a promotion to us that included a ADT Pulse camera doorbell and a remote camera outside. I was pleased with the camera coverage of the ADT Pulse camera and told them don't worry about the remote camera. ADT claims they refunded the promotional price of the camera, $67. Since, we've had nothing but problems with the ADT Pulse camera charging. Typically, in the mornings we can access the camera video via our ADT app, however, by afternoon and evening we lose access due to low battery. On the ADT app, we consistently see low battery as an "issue". I've had ADT tech support out twice from their local office in Fayetteville. The latest visit today the tech said he was going to replace the ADT Pulse doorbell because it doesn't charge below 32 degrees. My thought process was, ok, the Ring 2 Doorbell doesn't offer the same camera view as the ADT Pulse so I will need the remote camera and asked ADT to honor the original promotional pricing for the camera. They said the promotional price expired and they would not honor it. After some research, the ADT Pulse doorbell is known to have issues charging at temperatures of 32 degrees or below and this has been out there for a while. Bottom line, I decided no to have the camera installed based on the ADT Pulse Doorbell, a known faulty camera. Now that they want to replace the ADT Pulse with a Ring 2, they won't honor the original agreement. I was on the phone with ADT this morning for 35 minutes and spoke with (5) different individuals, having to explain our situation to each one. The last person I spoke with, Brady, a supervisor at the local office in Fayetteville, could use some lessons in customer service. He was very condescending and did nothing to defuse the situation, on the contrary, he escalated it. Basically, his response was there was nothing he could do because we signed a contract. Heard that (3) times. There was absolutely no consideration for the faulty equipment installed by his office!!! read more

I'm kind of amazed that I have to resort to a review to try and get someone to call me back, but after 2 months with ADT, their unprofessionalism shouldn't shock me anymore. I've been battling with them for nearly two months now, and even after 3 letters to the Corporate Center and the local dealer, I can't get a response. I recently called ADT to inquire about an ad we received in the mail for a security system for $27.99/mo. with free sensors and free installation. I originally spoke with Jamie and when I told her we needed to think about it, she transferred me to someone else to close the deal. I then spoke with Craig and we spent nearly an hour on the phone discussing my house, our points of entry, the types of monitors we would need and after narrowing down a count of 2 motion detectors, 9 window sensors, a smoke/CO2 detector and a garage door sensor, he told me that he added credit can could get all of this installed at no cost to me. The installation charge would be required of $100, but there was a rebate for that. My husband and I spoke about it and agreed to schedule an installation. I asked on several occasions if there would be any additional charges, and Craig assured me that not only could I get everything we discussed, but we would have left over funds to add to the system if we decided. In addition, he said my monthly fee would be $27.99 as part of the promotion. On the day of our appointment, the installer came in and immediately drilled a hole in my wall and connector the keypad. He did not have any of the information Craig and I discussed and at no point did he tell me there would be additional charges. After he walked through the house, he calculated a cost for a completely different configuration at a cost of over $1000. I told him to pack up and leave as I was told there is no cost to us from Craig. He called his supervisor and after a LONG negotiation, I ended up paying nearly $500 for equipment. At this point, I should have known this was a scam, but I had already invested several hours into the system, so we went along with it. I again asked this installer and his supervisor SEVERAL times if there were any other charges, and both assured me this was it. Nothing additional. Confirmed several times. Interestingly, my monthly fees actually ended up being over $50 per month, despite what I was told on my conversation with Craig. You can imagine my surprise when I received an invoice in the mail for another $100 for a "permit fee." When I received the invoice I immediately called Defenders and spoke with Maggie. She took down a record of my issues and said she would pass it along to another department with my email address and someone would get back to me the next day. Not surprisingly, I never received any contact. From there, I called back again and spoke with Janice on October 25th. She explained that the permit fee is required in NJ and both Craig and the installation team should have advised me before doing any work. After a long discussion, she said she had to put me on hold and speak to a supervisor because she wasn't sure if she could issue a credit for the permit fee or if she would have to issue a $100 credit to my monthly billing and have me submit the payment separately. Several minutes later someone from a completely different company (ADT Billing rather than Defenders) picked up with no knowledge of any of the conversation I had with Janice. Obviously frustrated, I spent another 15 minutes taking this woman through my issues. She raised her voice several times at me and ultimately transferred me to her supervisor, Theresa. Theresa was very apologetic and told me that she would not only be issuing the credit, but she would be in touch with Defenders to address Janice as "issuing a credit is a very simple process and it should not require even putting a customer on hold." She assured me that she would be in touch with Defenders and contact me via email and by phone within 24 hours to verify the credit had been added. I verified all my contact information and I'll let you guess what happened next, I never heard back from her, and we are now well over 24 hours. To be completely frank with you, I believe you are running a very well organized bait and switch, and now, as you know, I am contracted into a 3 year contract with a company that could not be bothered to actually deal with their customer. You should be embarrassed that this is the way you run a business. My local provider is Defenders, Inc. so I'd advise against dealing with any of them, it's a complete scam. read more

BEWARE OF ADT We recently had hurricane windows installed and being that we had ADT Services for 6 years we called to have them hookup the new windows to our existing system. They made an appt for that week between 8 am and 12. we waited till 12:30 and called and asked where they were and they said they were running late and did not know when they would be at our house. We spoke to someone on the phone and said that they we may not be keeping the system. Our neighbors were offered free installation and a lower monthly charges. suddenly they were not going to charge a service charge for the visit , just for the pieces to attach to the windows and would lower our monthly charge , the only thing is we had to stay with them for three years. We agreed to that and made another appt for Monday morning between 8 and 10am. at 10 they called and said they would be at our house by 10:30. 11 came and no one showed up. We called and cancelled since we had things we had to do. We said we no longer wanted the system at all. They said we can not cancel since we have a verbal agreement and they would charge us $ 1000.00 for breaking the agreement. Very nice being threatened by them and that of course would hurt our credit ( athough I don't know if it would stand up in court since they did not keep their end of the agreement by being at our house by 10 am). we now have a third appt for Wednesday between 8 and 10am . Hopefully they will make it here by 10 although you would think that they should be here by 8 since they had us wait in twice already. Just beware when dealing with them. I am sue there are many other companies that would love your business read more

Do NOT use ADT! My elderly father recently sold his house to move into assisted living. He had ADT for a few years as he lived alone and the security gave him some peace of mind. When we tried to cancel we were hung up on, transferred several times, kept on hold for 20 to 30 minutes at a time and everyone we tried to talk to was extremely RUDE. Also, we keep getting bills at the new address as if we still lived at the old house. It's astonishing! Their customer service is appalling! read more

Buyer beware! I have been a customer of ADT since 2003 and had an outdated security system. Some leads didn't work and I needed a new keypad. I spoke with customer service and they offered me a free service call. Nowhere during that phone call was I advised that I would be locked into a three- year contract. The service man took care of it, but never advised me about a three-year contract either. I just signed his work order which did not state that fact. After numerous phone calls to four different departments and a week of trying to get this straightened out, I finally reached a manager in Corporate who said it is a verbal agreement. Then I asked for a copy of any agreement that would show I would have to commit to a three-year contract. She emailed me a copy and put my name and address on top. It did not have my signature on it. I asked her to please reduce the three-year length of time, since I will be selling my home before then and she said it was too late because they only give a few days to dispute. I had been trying for over a week to speak to someone in charge! They also raised my monthly rate, which was ok, but the deceptive way they tricked me into this contract is terrible. I contacted ADT via email, but have still not received a response. Don't use this deceptive company. They are dishonest! read more

(Should be 0/5 stars) This is hands down the worst company to go to for a home security system.. the customer service is appalling and they do not care about the well being of their customer. Firstly, i called to install my system at a promotional rate.. once the person came to install he didnt feel like looking for my phone line so he installed an upgraded "more expensive system" he told me if i had any issues that i could cancel at any time and that i would receive a complimentary card for 200$ which would cover part of my contract. I was also told it was a year long contract when in actuality it was 3 years. The person who installed my system also kept my phone number and sent me texts hitting on me which was completely inappropriate and if anything made me feel less safe. I then found out that my system was improperly installed and had to have someone else come out to re-do the installation.. in which they had to keep them massive black antena sticking out for it to work. Then i found out that my system still wasn't working because i hadn't paid the police department (which hadn't been disclosed to me). The drama doesn't end there.. one of the "shocks" ended up popping off of my window and the alarm would keep going off at random times.. so not only was my home unprotected it was also now layered with that irritating beeping.. someone came and fixed that but my system has never once worked properly so i have kept it inactive. I have tried numerous times to talk to someone about canceling my contract on principle and no one has cared about the way i've been treated. Clearly, im going to need to take care of this legally because these people DO NOT CARE about their customers. I would not recommend their services to anyone i know. read more