If you purchase the service what they don't tell you is that if anything goes wrong... They charge $59 for a driving fee to come to your house. They gave me a 4 hour window then stretched it to 6 hours by the time they showed up x 2. The first service appointment did not solve the issue, they charged me again for the second service appointment. They charge an additional fee for how ever long the technician is at your house. Today I have spent 8 hours of my time waiting and dealing with ADT. They still have not fixed the problem. I then had to call sales to have an additional person come out and assess. Then another appointment needs to be made to install the new equipment. Add the drive fee and the technician charge on to that. Very dissatisfied with how they run this company. Pay more and use a different service. read more

Their products don't hold up, and I'm currently trying to cancel and I basically can't without jumping through hoops... also their customer service is sub par. 0/10 do not recommend. read more

Absolutely horrible service and horrible equipment. We have literally had a tech here every month to try to get our cameras to actually work. One year of fighting over what needs to be fixed . This is just part of the problem. Non-Functioning equipment, techs that arrive are not trained mk to fix the problem , they are unable to spend the time to solve the problem and lack the skills needed as well. Our latest technician who was beyond lazy needed to have msignificantly better hygiene. A shower would have helped. We were appalled. Ok, so get the retention team on the phone. I am tired of paying for no results. Your equipment sucks and I want out now. With all of the competitionm out there it is time to recognize that its not going well and significant change is needed. Two thumbs down. read more

I made a sixth appointment and the technician who came out was rude, cut me off mid sentence and then blamed his ADHD, when I told him he was being rude. He then continued the same rude behavior. He wanted to charge me a fee, for what the customer service people said would be free. I called ADT customer service and the technician kept interrupting, while I was trying to talk to customer service. He then drove away without saying anything. When I called corporate they were even worse. The woman I spoke with said Our poor customer service and not being able to fix your keypad does not void your contract. Finally after the seventh appointment Juan was able to fix our keypad problem by swapping the old one out with a new one. read more

I guess I should have looked at the yelp review before signing up for this service. After less than 1 year the equipment is broken and my alarm won't work. As I am walking through trying to fix it the analyst told me, "oh that is wrong" and that my installation. Then they somehow cancelled my regular payment and charged me for late fees. Do not use these people. Consider using Arlo. Worst company ever. Read other reviews before working with them. read more

I stupidly listed my phone number on what I thought was an online information-only questionnaire about personal alarm services. I quickly found the service I was looking for, but it was not with ADT. Almost immediately after my search I started receiving phone calls, texts and emails from various alarm companies. I told each of them I'd found another company, which I was going with. All the other companies ceased immediately. ADT has continued to call me a minimum of three times a day ever since. I went to an ADT website to ask them to stop calling. I got no response. Because of this, I would never do business with them. If I can't even get them to stop calling me, how do I get their attention? read more

Cancelled ADT 2 weeks ago and after being a customer for 11 years they still said I needed to give them 30 days notice to cancel. The week prior I had been on hold over 90 minutes between 5 calls and was disconnected 3 of those times. I finally got through to them the day Cox was installing our new system and the ADT agent tells me he wished I'd have got ahold of him sooner, he definitely could have lowered our bill, I laughed at that considering they never answer their phones to even give themselves the chance to retain customers. The reason for this review is this, my ADT system was disconnected and unplugged the same day our new system was installed. On 1/29/2022 I got the following email: It looks like your system at 1125 ******* **** is communicating with ADT. ADT is always there to protect the important things in your life. The recent signals in your alarm history are a strong indication that the system is communicating properly with our monitoring centers. Future changes to your phone, cable, satellite, or internet service may disrupt system communications. ADT recommends running a test every 30 days, as well as after any changes. This is really weird considering all the sensors and door alarms as well as the back up battery and the alarm keypad are no longer connected to anything. Either they have really good wireless systems or they are really full of s#!t. I'll let those that read this decide for themselves. read more

Congratulations. After 55 years of being a consumer this company has hit my Top 5 list of the worst companies ever. Their customer service is beyond horrendous. It's scary. Enough has been said with other reviews. What a poor excuse for a company and they have lost a customer forever. I wish there was less than a 1 star rating. read more

I was notified by ADT my bill was going from $47 to $51- they increase the rate each and every year. I called and they put me on a 3 1/2 year contract on August 9 for $38. On August 26 they billed me $51. I called and asked why. Answer is "that's how they system calculates your September bill, it will go to $38 next month". It's only $13, but if they pull this trick on thousands of customers, they are making real money. I'm not a fan of fraudulent or duplicitous tactics. I did ask for a refund - no go. If I had to do this over, I would have gone with SimpliSafe, Arlo or one of the newer systems. read more

Rated 1 out of 5 stars A day ago Deceitful Business Practices I have been a customer with ADT for a number of years. I moved in 2021 and installed an ATT security system in my new home. At the time I signed a contract with a verbal promise that a contract would ensure that my rate would stay the same. After about 6 to 8 months I had a security camera go out and asked to have someone come out to fix it. I was told that I would need to trouble shoot it with a phone call. So they put me to work and I attempted to fix the camera with the help of a technician on the phone. We did not succeed and I wasted hours of my time doing their job. The camera has been offline for the last 6 months. In the meantime over the course of the last 6 months ATT has raised my monthly rate from 78.00 to 90.00 a month (under contract). I was called by a sales person recently who wanted me to sign a new contract for 49.00 a month with a guarantee that by doing that I would stay at that rate. Really? I refused and now am trying to cancel my service, which they say I still am under contract for (a two year contract that expires in January). So now they have raised my rates and I will have to pay them the increased rate to get out of my contract. What is the point of having a contract if I can't get service support to fix broken devices and my rates are raised while I am still in the contract? Date of experience: September 17, 2023 read more

I would rather try and cancel my gym membership during covid again, or sign up for and then cancel comcast repeatedly, than deal with this awful company. I've been a customer for over 4 years, their service has fallen off a cliff. They've also charged me hundreds of dollars in unexplained service fees, and then terminated my contract AND charged me a termination fee when I tried to dispute it. I think they've been through too many mergers and cut too many costs recently - no one at this company cares, and the service you get is subpar. Just buy a security sticker off ebay and stick it on your door. You'll get the same quality of service. read more

This is the worst company ever to deal with. They came and fixed ,y alarm and took down my phone system. I have had no phone for 3 weeks. They keep canceling my appt because I'm not answering my phone! Not answering the phone because they cut my phone lines 4 hours on hold keep getting hung up on. Now they want to come and fix this in 2 weeks. 2 more weeks no business phone. ATT won't fix because ADT took it down. Please be advised..l this is a horrible company. They have cost me thousands of dollars with no phone. This is the pic Real professional ADT read more

ADT Security Services - This is the splicing that took my phone down. - Security Systems Near Me - San Diego, California

Have tried for 3 months to cancel the service we have had for years and it is impossible!!! Whenever you call you get transferred numerous times, placed on hold for over an hour and then disconnected. Have tries via email and received the number for cancellations only to get the same runaround and interminable hold!!! read more

I see that I am not the only one that is not happy with ADT. I have used them for approx 19 years and just called to cancel. Unbelievable how hard they make it to cancel. I finally stopped and asked Kyla if I am allowed to cancel. Anyway, there is a 30 day notice required also. I DO NOT recommend ADT read more

my husband asked adt to disconnect our alarm system about 15 years ago. he has since died & the alarm started going off yesterday. I called the company & they said they can't help, that I have to hire an electrician. I asked them if they could please send someone by & they refused. I'd never recommend this company to anyone read more

These people are a bunch of crooks. They are abusive to elderly people. Stay away! They won't allow my 91-year-old father to cancel his account. They simply refuse and transfer him around endlessly. It's appalling that these people claim to be 'the good guys'. They are anything but. read more

If I could put a minus one star, I would. We have had nothing but trouble with our ADT system. And with Adt as a company. And it was not cheap to install. we've had ADT for quite a while now because we thought it was the only game in town but now we have come to the end of our rope, and we are going to find some different company stay away from Adt. Anything you think that could be wrong with a security company, is wrong with them and in spades. Constant technical problems, difficulty in getting any help the worst company I can imagine. read more

When it comes about to cancel the service, you better make sure that is cancel, ADT continuously keep charging monthly fee's into our account we have to cancel our debit card, because ADT disregard the cancelation request. Well months later they send our account into collection, after they were unable to monthly charge, even we cancel the service and not service were provide for those months. Make sure that they give you a cancellation in writing. Replacement batteries are expensive, so if you have a contract with ADT make sure that this service is add other wise you will be charge every visit from the technician to replaced their batteries. read more

Customer for 10 years. Just like the other person On here who tried to cancel , it was a nightmare.customer service terrible, they don't answer the phones, you're put on hold for an hour, their call back service is worthless. When we finally reached someone after two days trying, the representative said I was rude, he kept saying he had to ask questions before I cancelled, etc etc . I don't recommend adt. read more

Worst possible company I've ever worked with. Poorly performing equipment, false alerts, poor customer service, archaic early cancelation fee designed to trap you into abysmal service for years. Paid a lot of money to be rid of this awful company. ​ read more

No we are not giving you our social security number. That makes no since as to why you need to run our credit. When asked why he said because we are considered a utility. That's a bunch of bull. We aren't financing anything we wanted to pay for it up front. Credit check I don't think so. How many different reasons can one company give for a credit check? We will be going with someone else . We deem it to be unnecessary. Thanks but no thanks. read more

So the one star is just so I can write a review. ******Buyer Beware******* I usually don't leave reviews for bad experiences but this one definitely merits one. I've read some of the bad reviews and for myself ditto, ditto ditto. Stay away from this company. I thought they were reputable since they've been around for so long but I was gravely mistaken. First the equipment. It'll stop working properly way before your commitment to them is up. It'll also be outdated by the first year. So after about a year you won't even activate your alarm cause it doesn't work properly and you'll just be donating about 45 bucks a month to ADT. Can't monitor when your control panel constantly reads a "failure to communicate" message. They also don't tell you when you sign up that your local police department requires you to register and pay a license fee for your home security system. The city (San Diego) will charge you directly for responding to your alarm activations if you don't have one. The license is about 120 dollars. Pay attention to how much you'll end up spending on the equipment in the two or three years you will commit to. It'll be alot more than what it's worth. The day you decide to get out of this one sided relationship with ADT you'll soon discover its going to cost you. Even after the term of your contract is up. Better keep notes on who you talked to to cancel because they will give you the run around when you think you made it clear that you want out and find that monthly 45 dollar charge still being taken from your bank account. I've been calling since August of last year (2019) and still getting charged, partly my fault for not keeping a closer eye on my statements, but nevertheless I called again this March and bam again 45 bucks to the ADT slush fund. I just received another bill for 71.00. Oh yeah and in between the call in March and April I got a phone call from ADT if I wanted to come back. So I just got off the phone with another account supervisor to address this 71 dollar charge and he says it's some kind of pro-rate BS and not to concern myself with paying it. We soon shall see. read more

When you spend over 7k on a security system you expect it to work. WHEN IT DOES NOT WORK AND SOMEONE BREAKS INTO YOUR HOME, you expect the company to give you the attention you deserve! August I started the nightmare of ADT. The Ring doorbell I had that worked great! Well that's no longer installed. In place is a ADT doorbell that to date... 6 MONTHS LATER!!! Is still not working!! Same with the rest of the cameras... same with the two monitors... (one never worked upon install). I had to wait 3 months for a new one. It was installed... GUESS WHAT... never worked!! Texted and called company and there representative repeatedly. No response. Each month when they would call to let me know I had not paid my Bill, I would spend an hour on the phone eventually with a supervisor trying to reach someone to help me with my problem. Each time I was told they will make notes in the system and have someone get back to me. NOPE. Never happened. I refuse to pay my monthly bill for a system that has never worked, so when I call customer service you automatically get sent to the billing/account department! FINALLY on January 7th after being on the phone from 8am until 10:30 I get someone who wants to help me. I tell her. No. Too late. I want the system removed, the holes repaired to windows, doors, walls and my Ring system returned. She says she will get back to me later on 1/7 or on 1/8... GUESS WHAT... she never got back to me. On January 28th I get a text telling me they will disconnect my service if I don't pay my bill. I send a snarky response. Finally yesterday the manager from 1/7 calls me back. I call her back this morning. She said the manager has agreed to take back the system and return my investment but they won't be repairing the holes and damage, knot will they be replacing my Ring. So now what? I have asked she have the manager that made this decision to call me back and explain this himself. So if you spend several thousand dollars on a security system that doesn't work and someone breaks into your home, can you sue?? Thank God for my local law enforcement who had several officers here surrounding my home in minutes!! read more

ADT Security Services - Never has worked! - Security Systems Near Me - San Diego, California

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ABSOLUTELY AWFUL. I have been trying for almost 5 months to get new keycards for my business and am still without them. Get switched around from rep to rep, lied to constantly, and for what?? My company has been with them for almost 20 years. Truly horrible security company, go with literally anyone else. I promise getting something off Amazon is better than his pathetic company. UPDATE: they replied and told me to email some basic email. We're my calls to their customer service not enough??? Why do I have to contact them in 10 different ways to get some key cards??? read more

Wow. No surprise that ADT gets a 1.5 star rating overall. About the same as our poorly run cable company. My problems with ADT started after we cancelled service. The bill is fully paid, but I get emails saying my monthly bill is overdue... every month!!!! I get robocalls from the company, seems like every week. If I should answer one by mistake, nobody answers. Nomorobo doesn't seem to work. Unsubscribing to emails doesn't work. Marking them as spam doesn't work either. If this company focused on it's main business instead of harrassing former customers, they might stay in business. Now I just hope they hurry up and go bankrupt, so I can avoid all their annoying intrusions. Fair warning. Your troubles with ADT don't end after cancelling service. read more

To cancel service, I was transferred TWELVE times and on the phone for almost 2 hours. It was absolutely ridiculous. I didn't want to hear their apologies anymore. I just wanted my service cancelled. I will never go through this company again. For all my years of being a dedicated customer, this was how I was treated. I'm so glad we decided not to transfer the service. I'm going with their competitor to protect our next house! read more

ABSOLUTELY DO NOT USE ADT FOR YOUR SECURITY SYSTEM/SERVICE!!! I've been a customer for 17 years and last year they made me upgrade my system when I removed my landline. My house is now up for sale so I canceled service and paid my bill. Just received a $509 cancellation fee. 2 hours on the phone, 7 'service' people and still nothing. Nobody can waive the fee. Not one late payment in 17 years. So awful. Never again read more

they do have technicians that are very good. That will come to your home to troubleshoot your alarm systems. Although their customer service company policy equipment or not up to today's standards. furthermore, they are very high priced, and impossible to get any reimbursement back from. I strongly advise, not using ADT for your home security. Ring home security camera's are up-to-date in technology, and their video service is extremely affordable. read more

A leading provider of Security and Automation. Great Customer Service and attention to detail as well.

Been with a version of adt for 16 years, always felt their monitoring is top notch. (Brinks, 2gig, alarm.com, adt) Decided to upgrade and it was a complete nightmare. The local SD office is terrible. Took me 2 weeks and multiple visits to get it done, alarm going off in the middle of the night, hours on the phone with the 800 number troubleshooting. Look at all the reviews. Wish I would have prior to upgrading. Just find another company. 7/8/22. Update. That "one" time is not accurate. After four visits to my house and at least 6 hours on tech support now I have a working security system. Totally regret using ADT read more

Worst customer service ever I was on hold for over a hr and still didn't get anyone to answer I will call cox thanks

Have had this company for 20 years the most worthless company I've ever dealt with they never get back to you even if your alarm is going off, then they come out and fix it for five minutes. It'll go off again and don't ever buy cameras from them, because they never work. Total worthless company read more

How does this worthless company get rated No. 1 in Security companies. I had beeping in two panels, top floor and bottom floor of our home. I called to ask for help and service people could not come out for two weeks. They indicated they didn't have a lot of technicians in the La Jolla area. They absolutely didn't care that we had to live in our house with not being able to sleep for two weeks because of the beeping noise in our bedroom. They never suggested over-riding the system for the zone that was presenting a problem. I had to suggest this to them. After calling two times they were able to over-ride the system. This is horrible customer service when someone really needs their help and they just don't care and can't even come up with a simple solution. Needless to say I am looking for a new Security Company. read more

After 10+ years I can say based on experience ADT sucks! Plain and simple. No more words are necessary, but here it is anyway. The latest issue is ADT's new Command system function relies soley on the signal of two third party cell companies. If you are in an AT&T or Verizon dead zone which includes a signal less than 3 out of 4 bars at anytime, ADT's new Command system will not work. There is no landline copper wire alternative. ADT rush to market much? How a company and its engineers implement a system that relies SOLEY on a third party's network and has a large customer base that is unable to meet the requirements for the system to work is ridiculous, but in line with my experiences over the last 10 years working with ADT. There are many as functional, yet less expensive, alarm/automation/video hardware alternatives with lower monthly monitoring costs compared to the equivalent ADT $59.00/month monitoring cost. I live in a densely populated city (population 120,000) in SoCal and the AT&T and Verizon signals were both too weak at my home to install the most recent ADT Command system. BTW- I have always received 2-3 bars on my AT&T cell phone and 2-4 bars on my Verizon phone. I don't experience any dropped calls or cell issues, but the ADT Command system still will not work at my home. My opinion is that ADT felt economic pressure from home alarm/automation DYI companies like Nest, Ring, SimpliSafe, etc. ADT then teamed up with Alarms.com and rushed this new ADT Command system to market without sufficient testing or consideration. All the system needs is a landline copper wire alternative in the cases of insufficient cell coverage. It's really not rocket science. read more

ADT Security Services - AT&T customer dead zones. Keep in mind many areas showing coverage are too weak a signal for the ADT Command system to work. - Security Systems Near Me - San Diego, California

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We have installed an entire new system a year ago. now the main panel has died. We called costumer services and they tried to guide us, an hour in the phone to fix it. I didn't work. they concluded the panel needed replacement and gave an appointment for the next day between 8 and 12. we waited all morning, they didn't show. At 2 pm someone showed, checked the panel, tried to fix it, and concluded it needed replacement!!! we thought that is what he was here to do! he then said they would have to order one next week and would let us know when it could arrive to schedule installement!! terrible service.. read more

I just found out that I've been paying for a service (and feeling falsely confident that my home is secure) for the past 6 months that was, in fact, broken. I had been a loyal customer of this company for several years until I quit my service today. I had even called in October because there seemed to be something malfunctioning. When tested, I was reassured that everything was fine and that they had a signal. But this time, they told me they had no record of the October test. In other words, I was lied to by the tech rep I spoke to in October. For other things, I am willing to chalk up a bad experience to a single bad apple. But, when the sole purpose of why I'm paying you is the confidence of security, a single breech of trust is one too many. To ADT's credit, they will be refunding me this quarter's full fees.... but only because I kept pushing up to management. read more

adt security systems definitely has some problems in the communications department. They offered an installation of certain free products worth $850.00 with the customer only paying $106.09 for the installation. The customer would also get a Visa card worth $100. What they don't tell you is that you have to receive a redemption certificate from them , complete it and turn it in for the Visa cardThen in about 6 to 8 weeks you are suppose to receive the Visa card. If you don't harass them about this Visa card, they won't send the redemption certificate because they are banking on your forgetting that it was even promised. The only thing positive about our experience with adt was the installers knowledge of the system and the manner in which he installed it in our house. His name was Ryan M and he was excellent. read more

Guy came and knocked at our door at 8pm saying we should have been notified to expect him. Asked for a card, said state of CA doesn't allow them to handout cards because we just throw them away as he pulled our a paper and said just like these papers. And as he handed me the paper he said, you're not going to call me... oddest interaction ever for someone knocking on our door at 8pm at night unannounced to represent their company. read more

If I could give ADT no stars I would. I recently had ADT prewire and install a new alarm system for an addition we just completed. One of the windows has consistent false alarms. It's now been 4 weeks since one of their technicians came over. I talked to him about the false alarms on one of the windows and he didn't do anything other than tell me that we need to see more false alarms before he could help. He ended up walking out of our home. I called ADT and reported him and they said a supervisor would return my call within 24-48 hours. No one has called us back! Every week for the past 4 weeks I have followed up (about a dozen times) with ADT Service Department and still no one has called me back! I even reached out to the original salesperson 6-8 times who has been useless as well. We spent over 3k and now that they have our money as well as charging us monthly, they don't care about giving us the service we deserve. After reading all of the yelp reviews, it appears that ADT needs to be exposed for their unacceptable business standards. I have many contacts in the media. read more

If I could give a minus Star I would. ADT indulges in fraudulent business practices. As a result of poor technical support of our home alarm system last November, we felt we had no other option but to cancel and replace with a system from Desert Alarm. In spite of repeated attempts to contact ADT, and hours of wait time with phone dropping after 80 minutes on once occasion, it was difficult to reach anyone. I finally succeeded in December to create the email trail that (a) documented my cancellation request (b) confirmed that we no longer had service at the address provided and (c) that a partial refund would be provided for December service. ADT continued to bill my Amex for 3 months into new year. When I reached out again at 5 am March 10, and opted to go through Sales Department, after hours on the phone, I am advised that my only option is to pay for service through April. I want ADT to go away and accepted to cut my losses by paying and receiving a cancellation request. I am told that none can be provided. Only option is to take a hand-written case number. I will file a Small Claims case but want to make sure the world knows that this a terrible company to do business with and to AVOID. The only department that ever answers the phone is Sales. What a surprise. read more