If I could give a negative 5 stars I would!!! HORRIBLE customer service. You wait hours on hold only to get someone from out of the country to half explain things to you. when they did show up they wanted to sell me stuff and made my problem ten times worse. Then to get them on the phone or show up to fix the problem they made worse has been a TOTAL nightmare. they either didn't show up or mailed me parts that they said were easy to install. LOL NOT!!! A technician is needed. It's just an all-around BAD BAD company. Do yourself a favor and find a LOCAL service that isn't overwhelmed or dispatched out to the Philippines and can actually show up and you get a call answered and things fixed. Nothing against the Philippines but I need someone on the ground in my city. Just stay away from ADT!!! read more

Avoid them if you can. We inherited the system when we bought the house few years ago and it has been truly awful. The representatives on the phone has not been very helpful. The technicians who came leave with problems half solved. We will be switching when we find a good alternative. read more

Horrible installers and customer service. Do not get yourself locked into a contract. Zero stars read more

Great job Adt this is so scary how can I trust you to monitor house when you can't even monitor your employees this was on HLN News this morning this guy was a tech he would add himself to customer emails and spy on you this has been going on for 7 years and reportedly login into customers accounts to spy on them over 9,000 times what the hell.. I feel at the very minimum it is ADT responsibility whether it affected you or not should notify all their customers it's not like they found out about it today read more

ADT Security Services - Check this out again super scary - Security Systems Near Me - San Diego, California

This alarm company is the worst!! I have been with ADT for 10 years, I had to renew my contract, ADT totally screwed me over big time!! Unbelievable after being a loyal customer this company does not care or respect loyal customers, of course I do not want to continue with this company now ADT also is charging an early termination fee, I'm going to pay it just because I do not want anything to do with this alarm company anymore!! Be careful staff is real good about sweet talking just to get you for more years on a contract, besides customer service support is horrible! it takes hours even days just to speak to a live agent but first you are transferred several times before connecting you to the right department no knowledge, old equipment ADT should upgrade for free specially with so many alarm system competitors and so many bad reviews how disappointing! read more

My elderly mother has attempted to cancel services she that were sold to her that she did not not need. Aside from the shady and predatory tactics that they used to sell her these unwanted services, the process that they have put us through to cancel has been nothing less the obscene. They first stated that we could not cancel on the phone since cancellations must be made via FACSIMILE - aside from the idea that the having to do anything via fax is absurd given the more efficient technology (email for one), I don't know too many people that even have/use fax machines anymore - when I mentioned that to their representative (Tammy #3249748) she suggested I go to the local library and use their fax machine (true story). Two weeks after sending the cancellation letter to four different fax numbers (the first three were apparently never received in spite of fax confirmations reports from three of those numbers) I received another bill that did not reflect the removal of any of the services that were cancelled - so I called again. This time I demanded to speak to a supervisor, (Liz #147528), who now advises me that I can send a cancellation via email! Wow, what a revelation. Unfortunately, the next day I received an email response stating that cancellations must be made in writing via Fax or via regular mail. On a side note, be advised that depending on which ADT service you have (Patrol Service, Emergency Response or Security Monitoring), you will have to speak to a separate department within ADT to deal with it. Bottom line with ADT is that you can order service in less than a minute. Cancelling service, however, is clearly designed to wear you down via a circular, never ending purposely near impossible process. I am certain their tactics are illegal particularly if there are other customers whom have experienced the same pattern of behavior as we have. read more

I just had a new installation and after only a couple weeks the inside alarm continues to go off saying that the system failed. When I called they told me someone could come out a week and a day from today. Here I have an alarm going off regularly when the unit is not set and they are not willing to come out and fix it. The phone person gave me instructions on how to dismantle the system which were so complicated I could not achieve it. I am livid. So, I took the panel off the wall and removed the power wire until they can come eight days from now. What kind of crappy service is that? I would look for another system for sure. read more

ADT has horrible customer service. Please be prepared to make a series of phone calls and wait for over an hour to speak to someone. Once you do, that person will have no power or information to provide to you. I cannot believe that this company is still in business. Seems like the plan is to get automated payment on the front end and invest nothing nothing on customer service. read more

Mr. Ralph Sarmiento, Is an installer with ADT who installed my services today, he made my experience as pleasant and productive possible, when it could have been a very bad experience. I am completely satisfied with the job Mr. Ralph performed at Blessed Hands. He went over and beyond the call of duty to make sure I was comfortable with the system today, and good experience that was fantastico. I am very thankful. Keep up the good work Ralph read more

As a homeowner for 30 years and this being my first security system I cannot thank my technician Antonio purisima and his acting supervisor John cacho on doing an Amazing job on keeping me and my home safe and secure.. both John and Antonio have answered all of my questions and concerns. Both have been very friendly I have the upmost customer service and respect for my home. I want to thank both of them for the great job that they've done and I am now a proud ADT customer. read more

Protect Your Home, Authorized Dealer... Watch out...Installed systems not meeting our request i.e. same features as previous system... Busted part of old system during removal..Guy was way too nosy in looking around our house. Now, to get system removed, almost a month. Can not get the real ADT for 30 days. Geez... Sold us parts we did not need. Talked us into them... WATCH OUT!!!! read more

The company is not concerned about anything but money. My mother had the service since 1998 and when she cancelled because of illness and age she was charged a 70.00 dollar disconnect fee. This is a 93 year old great grandmother on a fixed income. The service has not worked correctly for the last year and ADT was not concerned to address that problem but oh that disconnect fee is part of the package. What a crappy company. My mother changed her address and what did they do instead of trying to contact her, sent her last bill to a collection service. ADT got their blood money and anyone else that uses their service should have their head examined. read more

Before I even start it's obvious they will reply saying they are sorry and to call the 800 number. I had ADT in the past but they don't know anything about customer service and don't even know how they are in business. I keep calling my rep since I am having issues and still waiting on pending installation which I can't even get an answer or a reply saying "YOU ARE ON YOUR OWN WE GOT PAID ALREADY" I highly recommend looking for other companies before you even think of ADT. I think ADT San Diego needs better Management that can lead a team into better customer service and care about customers not just making numbers and seeing good results to head quarters. read more

To customer care. Sounds about par for the course. If you actually care then you send a copy to the email you provided. I am done chasing ADT around so I can pay them my hard earned money. This is the kind of service and care I have come to expect from ADT. Don't try and solve the problem tell me what I should do to try and solve it myself and it always has to do with contacting someone else. So typical. read more

Senior citizens beware you will end up purchasing equipment and entering into a long term contract before you know it. The quality of the equipment is defective and you will purchase the equipment you do not need. I will ride out the contract but will never renew. read more

We were with ADT for 13 years and moved in May 2022. We called and canceled in April, moved in May, and got a bill for May and June since they never canceled our services. I called their customer service number, got transferred over 10xs, was on hold over 3 hours, multiple managers refused to speak with me when all the representatives wanted to do was argue and was hung up on as well. They refused to credit us the months we weren't living at our old house where the electricity was shut off making it impossible to receive services. Needless to say, I filed a report with BBB in Florida since that's where ADT headquarters are and I am glad that they record all calls because I plan to subpoena them when I sue for services not provided. Don't use ADT because their customer's services are subpar at best. read more

We've had our new PULSE system for less than a year. We had an alarm panel added to the back door last year. Ever since then, we had trouble with system periodically saying there's an "open circuit" and the panels become unresponsive. We had technicians out three times last year to fix this issue. The last time, they replaced some equipment. That seemed to stop it. But today the alarm panels again became unresponsive at 5:45pm for no apparent reason. When I got home, I was able to turn the system off and then I was able to turn the system back on. Four hours later the alarm system suddenly went off! All of the panels were unresponsive, I couldn't get it to stop. I was trying to call in about my problem and after wading through tons of menus, I was on hold waiting to speak to someone when ADT called me. My alarm is going off and she is trying to verify my address and phone number instead of helping me to turn it off! Then she said she had to transfer me to technical support to get the alarm shut off. While I was on hold AGAIN, I went into the garage and pulled the plugs on all of the equipment to shut it off, and finally the alarm stopped sounding. The tech support operator had no information or help for me at all. She said they could get a technician out here on Monday. Well I'm not spending the entire weekend with no security system because ADT is too cheap to pay overtime and get a technician out here on the weekend. I asked to speak to a supervisor and was placed on hold for 5 minutes. She finally came back and said they could squeeze me in tomorrow between 12pm and 5pm. I work on Saturdays so of course this means I have to leave work to meet the technician here at my house. This has been a horrible experience for me, the worst I have ever experienced in 17 years of having alarm systems in my homes. I will attempt to discontinue my contract with ADT and find some other service to take care of my security needs. When something goes wrong with your equipment at 9:30pm on a Friday night, and your alarm is blaring out of control, you do not need some snippy operator talking down to you and basically not caring about your problems. I am the customer. I did not cause this problem - ADT caused this problem with faulty equipment. ADT should be apologetic and do everything possible to remedy my problem as soon as humanly possible. But ADT did not do that, ADT made me ask for a supervisor to get my problem resolved and treated me badly in the process. And we have yet to see if they can fix the problem. There aren't that many security services out there, but I would recommend that you try any of them other than ADT. I did not sign up with ADT, they bought out the company that I did sign up with, so I became their customer by default, not by choice. To my detriment. read more

Defenders/ADT is terrible. Stay away from them. Reason: They came to my house several days after the appointed date. My son was at home. They were supposed to give us an estimate. We never got one. But they claimed they installed a system. But they did not. They charged a start-up fee and have been billing us monthly. I have complained many times. They will not stop, even after they sent someone to our house to confirm we do not have a system installed. read more

Sales people will come to your house and install equipment that costs undisclosed money. I had a young man come out to my house and install two touchpad's. He went through a full sales pitch that would've cost me $7 to $8000. I told him that I wanted what the coupon said. Everything changed after that. Later that night I went to set my alarm in my bedroom and the touchpad that was previously installed was gone. I was never informed that this would be uninstalled. You can imagine how disappointed we were. I had to call corporate to get my touchpad reinstalled. I don't know how you hire service members that install equipment before letting the customer know that it's extra in cost. The equipment however is good. Just beware that not everything is as black and white As they make it out to be. read more

ADT uses dealers to sale and install alarm systems They allow an major dealer Safestreets to sale and install alarms. This company uses unlicensed alarm installers. Thus violating the state laws of many states. I would not use ADT and for sure not safestreets for any alarm service. Who know if the alarm is correct or not and violating the law. read more

Major Alert: This company is an absolute scam and I have absolutely no idea how they are still legally operating after reading so many other victims stories. ---*UPDATE* in response to ADT's comment. We did have someone check with defenders and that was the second guy who came in and took pictures of everything and then told us that it's our of his hands and he can't do anything about it. --- We used to have ADT for over a decade. Recently we decided to switch back to them because there was a deal for 19.95 which we confirmed with two different managers at ADT before making the switch back. They came in and "switched" our old security system out. I put quotation marks because the guy who came in only switched some of our old security system. Within a couple days the security system stopped working and kept beeping every couple minutes. We called them to fix it. Apparently the guy who installed our system quit without notice the same day he installed our "ADT security system". Another guy comes in and tells us that the first guy didn't even switch all our old equipment out and that he's never seen such terrible work. He took pictures and left. Long story short, we've had to call ADT so many times with terrible customer service, one lady even hung up on us on the phone, and to add to all this, they didn't honor the deal that they originally told us about for 19.95 a month, they send us the first bill (all the while we haven't even had a working security system) and they're trying to charge us $48 a month. No one has ever come to fix the security system so now we're stuck with a non working security system. They've been harassing us to pay a $2000 bill for the broken security equipment they failed to even install correctly. And are now threatening to take us to collection agency. There's much more details I can add to this story but for the sake of keeping this short, all I can say is DO NOT FALL FOR THE ADT/DEFENDERS SCAM. They are a criminal company trying to trick and steal from people. read more

After 20+ years of (mostly) not using the service, their remarkably high rate hike triggered our cancellation. I've taken the better part of the last hour trying to cancel this account. If I ever have a security service again, it will NOT be ADT. Unacceptable rate and awful customer service. read more

If I could give them place a negative 5 stars, I would. Where do I start? Poor customer service, false promises, poor communication, and unsupported customer service. I HIGHLY RECOMMEND THAT YOU SEEK SECURITY FOR YOUR HOME AND BUSINESS ELSEWHERE. I had 3 technicians come out to my to try and fix my system and they were unable. When I called corporate I was transferred around and had to repeat and explain myself 4 different times. Not to mention that other times I called. RUN RUN RUN!! AVOID! Save yourself the headache dealing with these people. There's a reason why they only have 1.5 stars here at yelp. STAY AWAY FROM ANY ADT PRODUCTS!!! I'm canceled my service even I had to pay the cancellation fee. It's that bad!!! read more

I thought security systems were too make you feel secure. Not misleading salesman, sloppy technicians and not to mention rude. Don't use them. Service tech was rude to me in my own home. Unbelievable! and then they didn't finish the installation. read more

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Run away and save yourself time energy and money. I had an alarm system installed and it only worked for a few months the way it was set up. Cameras worked only on occasion and eventually stopped completely. After the 2 year contract was over I canceled service and now an ADT inc. employee is telling me my installed system doesn't work because the system was too small for my house. And the authorized dealer was just trying to make money off of service calls. She seriously thinks I am going to sign a new contract and pay for a larger system through her. Hell no I am not going to do business with these people ever again. read more

Oh Yelp Master... can you give me a negative star option please! Bigger is definitely not better! We had an ADT system in our house when we bought it. We kept seeing their nifty commercials with the new touchscreen control panel that you can access through your smart phone and we were definitely interested. Sadly, when the salesperson showed up on our doorstep, we took the bait. :( The bait and switch. The ADT guy told us we could have our system reactivated AND upgraded for no charge with a 2-year contract. He never mentioned THEY would not be servicing our account. When their "authorized agent" shows up (some doofas from Millennium Alarm in Riverside for corns sake) he says our company doesn't have that equipment and you'll need to keep the 8 yr old system we already had. Ah, hello... I just signed a 2-year contract for something completely different! Better yet, we didn't get an operation manual or anything. The installation guy rattled off some stuff and a few codes as I feverishly jotted things down on a piece of paper. YEAH, that's service alright! Too bad, so sad. ADT customer service is nonexistent. Once they suck you into a contract, you'll get the "we don't care attitude" because there's nothing you can do to get out of your contract. You know how the phone company and cable company treat you, you can expect the same crappy customer service from ADT. Their equipment is crap - I get false alarms and sensor tamper notices all the time. Even when the alarm isn't set, the alarm goes off... go figure! They call, run through their scripted BS and turn it off. Once I was out of town and the alarm goes off and the send the San Diego PD to investigate. Guess what, they never filed the city permit so now I owe the city $146.75 for the visit. Oh yeah, no one was breaking in... just that good ol' reliable ADT/Millennium Alarm equipment doing it's job guarding my crap. Don't do it! Since we'll have to pay $146.75 for each police visit, we can't even use our system. Unfortunately I'll have to keep paying the contract off but at least I won't have to deal with them at all. There are plenty of alarm services out there that have customer service, will deliver what they promise and not leave you feeling raped by the big corporation that doesn't give a sh*t. read more

Hardly a week goes by that I don't get an illegal telemarketing call to our number on the federal Do Not Call list. Solar systems and security systems are the highest on the list of current scumbags. Usually it's a GE or ADT *distributor* but this week I got a call from a telemarketer who did what they call a "hot transfer" into ADT headquarters. Well, well. ADT corporate is in the illegal telemarketing game now? Anyway, as usual, I made the appointment to sting the sales person and see if they wanted to discuss the ethics of where they get their leads. My sales guy was the notable Ghassan Hacher mentioned here on Yelp, but after I gave him the form letter Cease and Desist Notice and committed to sue them after any further calls in violation of the DNC list, he discarded it on the ground and threatened to sue ME for a false appointment. I advised him it was an investigative sting, and the DNC victim has no liability here. Whereas ADT does. If you have a problem with ADT or their distributors, they have a (on paper at least) good looking Ethics Policy. Report violations of it to ethicsline@adt.com and see if you get anywhere. read more

Worst company in the world to do business with. Paid them over $900 to get rid of them. Was under contract for 2 years, but moved in that period. First system was around $300. Because they knew I was under contract, they wanted $2500 for the new home, comparable system. Either that, or pay them the remaining balance, which I did. Scum of the earth! Go with Dempsey Alarms, great people, check their reviews read more

After my contracted term with ADT, they would not reset the alarm system to the default settings - essentially bricking the alarm system. Since I own the system after two years, I wanted to 1) add more sensors; and 2) use a cheaper monitoring service. After numerous calls to ADT about the system that I now own, they refuse to pull their claws out of my alarm system. They'd rather render it useless than be customer-oriented. I think I'll now go ahead and spread this ADT experience far and wide on the Internet. I'd recommend that everyone go elsewhere, or at least go into the contract knowing that your system is going to be useless after you stop monitoring service with them. The monitoring performed as expected though (for which I'll give them two stars). read more

I can't wait to cancel my monitoring when the 2 year contract is up. My alarm is beeping and requires service. The soonest they can schedule a service call is 6 weeks out. I am supposed to live with beeping for 6 weeks?! Being a customer of ADT means waiting on hold ENDLESSLY and being told all the things they can not do for you. Obviously I am not the only unhappy customer. Hopefully Yelp saves someone else the grief of being being an ADT customer! read more

Closing my business after 1 year with ADT, had to pay for the equipment installation up front ($900) and now have to pay an ADDITIONAL 3 year service contract even though 1 year has gone by. I would not go with ADT. Cancelled my home alarm monitoring as well to "make up" the difference on the read more

Once I realized my alarm system would not work when I removed my landline telephone I contacted ADT. They sent a technician, Edgar Ortiz out to switch out from telephone to cell service. Mr. Ortiz was very knowledgeable and efficient. Not only did he complete the task in a timely manner but he also gave me a tutorial on the wall unit. Thank you ADT for hiring good workers and thank you Edgar for your commitment to the best customer service. read more

If youa add service like a camera or anything expect major problems with your bill. I added a camera to a system that already had cameras. They billed me for policy cancelation. 350 bucks autopay. Huge mistake big impact to my account. Then they refunded the money after three weeks and two or three phone calls. But the refunded me all the amount I paid. Then guess what they double billed me because they refunded everything and said I missed a payment. So four months in a row I have issues with billing. Good thing I am not living on a super tight budget I could have really been in trouble. I will cancel next month if they mess this up again. read more

The service we got from Alarm2000 was so great that I wished I had switched from ADT years ago! I left ADT and went without security after I called to test my system and it turned out they had "lost" my home phone number and were apparently monitoring my cell phone for an alarm instead for 3 years (what???) Keith the owner of Alarm2000 is pleasant, knowledgable and thorough. As opposed to other alarm installers I had come to the house, he insisted on revamping my existing higher end wired security system (instead of putting in a cheap wireless system I could have bought on Amazin for $150). Prices are great. He lets you switch monitoring companies if you want and checks that your SDPD permit is current. The actual install cost me $0, he passed the bill on to the monitoring firm to cover in exchange for a 2-year contract. The Alarm2000 installer Steve was super, very polite, low-key, and thorough! He found that my ADT system would have not worked for years (even if they hadn't lost my number).... when I switched high-speed Internet providers my phone line to the alarm had been disconnected!!! He tested the smoke detectors, gave good instruction on the system, and cleaned up after the install. I would use Alarm2000 again and never consider ADT!! read more

This is probably the worst company ever work, I can believe my comments are credible and minimal upon comparing with the other "1 stars" with ADT. The clerks at customer service are great but I'll try to deal with the sales people. The turnover is unbelievable. It will take an act of God or an attorney to get any sales people to return phone calls, Dont deal with LaRee Ewing shes apparently a former model who still thinks her beauty and brains will get her anywhere! But the management love her so complaining to the head guy "Mike" didn't help. They just blamed me and said I always call for upgrades (duh!) but didn't sign up. Hey that's my business and life! They are immature and its nicer to talk to customer service then sales people. Arent sales people supposed to kiss your butt? I'm sure Mike is not there anymore Because Eric (Rick) Collins was handling it I'm sure hes gone. Eric Collins was also supportive of the sales people. Its like one big scam!!!! read more

We had ADT install our video camera security system at our facility in Sorrento Valley. The representative, Ralph, was extremely friendly, knowledgeable, and helpful with explaining how the system works. He worked diligently with his coworker to set up our entire system in only two days (It was a rather large project). Would highly recommend him and his services to anyone looking for a great set up experience! read more

ADT is killing me. I was told their was no Install Charge and the cameras are 100.00 Each. I know have a bill for almost 600.00 with no explanation in charges. I would avoid going with them, their field techs are great, but the sales and support staff are no good. I will keep posting daily updates on this until it is solved. Jerem Goding - Move Buddies 800-499-4977 read more

This company is full of sharks and people who can't take "no" for an answer. I got a knock at the door after 8:30pm a couple nights after I moved in to my new house. The man identified himself as a manager for ADT, tried to scare me into getting a new security system, kept trying to get me to let him into my house, kept trying to get information about other people in my home, my dogs, and my schedule, and of course offered the 'deal' that was "only available that night". I don't scare easily, I wouldn't let him in my house, and wouldn't give very specific answers to safety information. I did answer questions about my current (and very modern) security system....only to the extent that he knew I had one that was new and monitored. After 30 minutes or more of telling him "no" and listening to all of the HORRIBLE things that could happen to me without THEIR alarm system- I finally got him to leave. I then started getting tons of mail, texts and phone calls from them trying to get me to buy or "receive" equipment and services from them. NEVER would I give business to a company who harasses and tries to scare consumers into buying their product. I also know they contacted my real estate agent, offering her money to get me to sign up with them. How can anybody do business with such an unethical company? Complaints to the FTC have been made, and continue to be made every time I get calls or texts. read more

10+ years of ADT service in Murrieta & Tulare, CA. - 5 star ratings. ADT (DEFENDERS, Inc., dba Protect Your Home) San Diego, CA.: Bad sales. Bad service. Non-existent follow-up. After 10+ phone calls and several emails beginning June 2018, I'm still waiting (NINE MONTHS LATER) for reimbursement of a $100 false alarm fine from San Diego Police Department caused by the THIRD installer that visited my home to fix installer #1 and #2 issues for my new alarm system. DON'T WASTE YOUR TIME OR MONEY. ADT: Clearly, a 1 1/2 star rating on YELP has not motivated you to improve your services. Unfortunately, my previous experience with ADT in other cities gave me a sense of false confidence. I should have done a little research before responding to your mailer. Never again. No need to respond to my review by posting the "apologies for your frustrating experience" ADT standard reply. It means nothing if your company does not endeavor to address your disreputable sales practices and inept customer service practices. My next step is to contact the Better Business Bureau. I'm also considering a small claims suit, but can't decide if it's worth my time. Good day. read more

I would give ADT a NEGATIVE 5 if I could - they are terrible! (This is the 3rd house I've had an ADT system on and this is my first bad experience, but it is really bad.) I have had my current ADT system for about 1.5 years now. My (expensive) cameras rarely work and I have constant false alarms (e.g.: THREE false fire alarms in the past 3 days). I've had sensors replaced, which did nothing - ADT's solution is to continually replace the faulty components. There is a 4-5 arrival window for service calls (doesn't include tech time once they actually do arrive) so that means I lose an entire day of work for this nonsense. In addition, I've had so many false alarms that I am regularly billed by the fire and police departments for responding. (I have a maintenance plan in my contract so I'm not supposed to be charged for this, but they still bill me a $25 "trip fee" each time - good luck getting me to pay that, ADT!) Based on the last 3 days (it had only been a couple days since the last false alarm prior to this run), I requested my entire system be replaced since swapping out the components doesn't seem to help. The rep I spoke with was extremely rude and had a terrible attitude. She informed me that I would have to purchase, at full price, a new system unless I could "prove" every component of my system was faulty. I think the constant false alarms are "proof" enough, but ADT thinks otherwise. So glad I only have about 6 months left on this contract - I can't wait to cancel the service and NEVER deal with ADT again! read more