I trust them! For someone who knows nothing about cars, that's really important. They have never…read moreadded on a service and everything I've gone in for has been done well the first time!

I took my car there Tuesday picked it up Friday my catilac converter was professionally cut off…read more Gone. They take no responsibility blamed the tow truck driver and tell me it ain't their problem. Then they wanna act like the car wasn't even there. These people are criminals by business men. i will be suing. I will be calling better business bureau. This one not be swept under a rug. Your stealing from struggling people

Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Excellent service. Sales staff was awesome. Prices are absolutely reasonable. They don't play the…read moredealership "price game". The price is on the vehicle and they stick with it. Excellent place to buy a car as they do not stock cars in garbage condition.

Best pre owned purchase experience ever! I pulled my 2007 Ford freestar onto the lot just passed…read more8:30am on a Saturday with smoke pouring from my hood on both sides. It turned out I had a "severe leak in the heater core". It just happened the dealership had a Toyota Sienna mini van on the lot that had just been traded in. Since the service department was not open until Monday morning, I walked into the new car show room and spoke with a young man who was happy to guide me through getting back on the road that very day. I left my ford freestar for repairs and was given a loaner and all the information I needed to purchase the aforementioned pre owned Toyota van with fewer miles. This was a one stop shop for me on a Saturday morning when I really needed the sweet experience of this car dealership. Thanks to Andy and Robyn for making this ol' gal from Texas very happy!

Friendly and knowledgeable staff, comfortable waiting area and took care of my issue in a timely…read moremanner.

How can a 2020 vehicle kept in a garage, with maintenance done as required, and 45K miles, suddenly…read morehave an electrical issue that causes the vehicle to sporadically stop and have 'check engine' light issues with a service department that just can't find the problem? Charging $165/hr for labor to go step by step through " pages and pages" of possible causes while under a 6 year full warranty (costing $1200) that 'may not' apply if its corrosion or this or that - are you kidding me?????? The warranty does not cover diagnostics for major issues like the vehicle not starting on a random basis? What a scam and dis-service from a supposed service department. Disgusting excuses for a dealership that claims to be customer oriented. Never will step inside a Subaru dealership again.

Ive purchased several cars hete. Jared is fantastic. Denise makes getting the loan process…read morebearable. The men & women in service dept are top notch. Super pleased with my experience hereZ

This place always does a really good job in what do.. had exhaust pipe issues and they got me in…read moreand fixed my problem and it was very reasonable

Good customer service, wait time was short, prices reasonable. Took me early. Manager took me to…read moreservice area and showed what was wrong.

Bought my third Nissan Rouge this week. All Staff are "OUTSTANDING". No problems, Scott and…read moreRobert are excellent sales personal. Ryan is exceptional also, greets customers with a smile as they walk in the door. If anyone is looking for a new car, I highly recommend Laural Auto Group. You will also be greeted by Emma.

So I went in today for an oil change, tire rotation and car wash. Granted I had a gift certificate…read morefor this to be free is beyond the point. The lady at the service desk was great! That wasn't my issue. If you're going to tell somebody we washed and vacuumed your car, don't have the customer get in and you sweep only the drivers may, not only did they not lift up the mats they left the rest of the car filthy! I guess washing your car these days is hosing it off and sweeping one may. I could of done a better job myself at the car wash... That just disappointed me that their team just don't care! Below is the link to my video of their poor work. http://youtu.be/J870QgocyGQ

These guys are great!!!! The brake lines blew on our truck while we were traveling and John was…read moreable to fix it no problem at all. We were so impressed with him. He not only came out on a Sunday to see exactly what was wrong with it, but fixed it the same day! They mostly do mobile service - pretty much can fix anything on the road. We travel frequently with our truck and these guys are going to be our go to techs. Great service, friendly and quality tech!!! 5 stars