avoid this place if you can the rudest employees that have…read moreever unfortunately been hired. put you on hour holds, never transfer you to the right person, are not educated enough on what they sell to help with purchases. called one right down the street and they helped right away!

Hayley D was so sweet and walked me through the battery warrant process, then even replaced it for…read moreme as I did not know how to! She was so amazing and I am so grateful!!!

Early this month, I returned a battery with the receipt that was paid for with over $200 cash the…read moreday before at another O'Reilly auto parts in green valley and was given the run-around when trying to get my money back. The engine was seized and the battery was immediately returned back to O'Reilly who refused to return my cash for the battery. I went to several O'Reilly stores that used the same excuse, "I don't have enough cash in my drawer for the return can you come back later in the day when I have more cash!" Lies; I watched the cashier hold up several one hundred dollar bills up to the light ensuring they were not counterfeit while I waited in line to be serviced! I was very disappointed in the lack of customer service at each O'Reilly auto parts I went to! Finally, I requested a manager of sorts I expressed my concerns and asked if a large amount of cash isn't refundable why are you not posting this information for us customers to see!? He immediately issued me my cash and said that they don't usually give money back for batteries that have been used! Again the engine is seized, that's why I immediately returned the battery! Smgdh!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The customer service is the problems . But if you don't…read morecare/ them your good to go. Would I recommend it . No

These assholes will ransack your shit when you leave nit picking every single thing down to the nut…read moreand bolt, accusing you of stealing and then after spending all day, getting what you need, they won't sell it to you and they take your parts and kick you out Worst customer service I've ever witnessed in my entire life. They don't drain any fluids like they're supposed to. They don't follow any rules like they're supposed to most Unorganized unkept salvage yard in the world with the shittiest employees. Fuck this place don't waste your time or money. If I could give them negative stars, I would.

Just spent $50 on what was supposed to be a new tie rod. When i opened the box the tie rod had…read morelooked like it had ben dropped a few times and the threads looked used and rusty. I went in to get a different one and they brushed me off saying it was from shipping. For the sake of your car please go anywhere else.

Store hours say until 9pm. There are actually multiple signs stating this and absolutely no extra…read moresigns saying "sorry, closing at 8pm tonight" but doors were locked and employees tried to hide!! We made an order for new wiper blades after one of mine broke off while it is snowing. This happened after every other auto parts store had closed, unfortunately. I arrived at 8:20pm (closing time is 9pm) and the employee walks up to the door, shakes their head, and walks off. We go to the door and it is locked! We had to call to get an answer and we're told they'll bring the wiper blades out. They are also supposed to help do the install for the wiper blades, but we were told "we don't do those at night" (okay, valid but annoying) and then he about tripped on himself trying to turn around and slam the door in my friend's face! As I stated, I suddenly had mine break off during a snowy winter storm and this was the ONLY auto parts store open that offered to actually help put them on. I completely understand that by the time they came out with the blades, it was within 30 minutes before closing. I'm not as mad about that as I am about the doors being locked, then watch them literally hiding (like a toddler playing hide and seek and being totally visible) and having to deal with them being rude! We watched at least 4 other people walk up and see it was locked but only one other person was helped. I am capable of putting on these wiper blades, but it will take me way longer to learn how than for them to help and what if I genuinely did need the help? I definitely would've saved myself time and frustration and just went to Walmart if I knew this was going to be my experience and I'd be putting them on myself anyway.

Had a great interaction and received good info. Ron, one of the assistant managers, was absolutely…read moreprofessional and helpful. Thanks Ron!

Came to change my car keys dead batteries and staff were nice and quick to help! Highly recommend…read morethis place!

I had a dead battery! New cars suck! I hadn't been driving…read moreit for a few weeks, and though I've done that many times before, suddenly my battery gave out one day! I know they have a reader at AutoZone, so drove it over to have checked! My battery was fine, was at 60%+ but the way new cars are made, you can't let them sit. I miss old car engines... But also, they person working there let me know that there was probably another leak if I leave my phone charger/Apple play cord plugged in all the time, which I do. So, he suggested I remove it if I'm not driving consistently to help retain battery juice. All of that is pretty helpful to know! Appreciate them being a resource when it comes to car stuff like this!

I came to get spark plugs for my car and I asked for assistance only teenagers and they were…read moreextremely rude to me. Did not want to help made fun of me because of my disability I have arthritis in my hands and they was very rude and I didn't even get my spark plugs that I needed I had to go to O'Reillys will not come here again.

They charged me for the two wheels that I wanted, and their card reader said the transaction was…read moreapproved. The cashier insisted that it didn't go through and that I had to swipe my card again. I showed her on my bank app that it was a pending charge. She insisted that it would not go through and that if I wanted to leave with the parts, I had to swipe my card again. I did, and now I have two posted identical charges on my card. I went in to have one refunded (there was another customer in front of me with the same complaint). We were taken to an office where they checked our receipts and our bank statements and they took down our contact info. They said they couldn't refund us right then and there but that they would call us. It's the next day and I haven't received a call. This is a crooked business and I'm convinced that this is just part of their profit-boosting business model. They just hope people aren't checking their bank statements. On top of all of this, the vehicles in their inventory are stripped to oblivion. The vehicles are just empty husks. Take your business to one of the other junkyards in the Denver Metro area. This place needs to sink.

Overpriced parts and rude employees. I would not go back there after the experience I had. There…read moreare better junkyards with a far larger selection and cheaper prices in aurora to go to. Would rate 0/5 if I could.

This place wouldn't know what service was if it hit them in the face. They have plenty of…read moreemployees, I counted 4 in the 20 minutes I'd been standing in line. One was helping the guy in front of me, he left for 15 minutes. There's a lady at the desk, she stays on the phone and did not help anyone until the line reached 6 people waiting. Then two more employees wandered through and went to the back. This is the second time I've had this experience.

I went there to purchase wiper blades and didn't know what size to get. The guy working there…read moresupposedly looked up what size and went to get them. Of course he got the most expensive ones - Bosch Icon. I purchased them and when I went to install the blades, I discovered that they were the wrong size. I went back to Advance Auto Parts to exchange them for the correct size and they wouldn't exchange them because it was past their 45 day return policy. The blades were in their original packaging and unopened. They had the correct size in stock and were willing to sell them to me with a $5 discount. LOL! Gee thanks! It was their error! I'll be buying the blades from a more ethical, professional and customer oriented auto store. I wish I could give them 0 stars.

I came here after going to another auto parts store and being told that the replacement windshield…read morewiper was discontinued and I would have to go to the dealership. On my way home, I decided to stop by Napa to see if they have what I needed. I was instantly greeted by an employee who asked what I needed help with and when I explained to him what I needed, he took me to the desk and told his co worker what I needed. OK that's great customer service!! I bought a rear windshield wiper and the employee who was helping me at the desk offered to put it on my vehicle. Unfortunately, the wiper mechanism must really need to be ordered from the dealership because it wouldn't fit, but the employee has the idea if I didn't need my old blade, he could switch out the rubber blades using the same holder that fits. I told him that I didn't need the old blade and he switched out the blades. I was really impressed with his customer service and how nice all the employees were at Napa! This company really understands how to treat their customers. They have definitely made a customer for life!

Today I walked into Napa (after leaving Auto Zone for their lack of knowledge) not knowing if I…read moreneeded a screw or a fastener for my falling bumper. Immediately I was greeted with someone asking if I needed help. After explaining that I didn't know which hardware I needed, he directed me to someone who could help. This gentleman walked out to my car, took a look, and confirmed that it was a screw that I needed. We walked back into the store and he found just what I needed. I expected him to ring me up. Instead, he walked back out to my car. I'm thinking "oh, okay, he's going to make sure they're a good fit before I buy the whole bag." But no, this guy gets the screw out of the bag, and fixes my bumper for me!!! He even went back inside and grabbed a tool to make sure it was secure. Napa exceeded my expectations today, and I assure you that I will be back!