If their job is to be unpleasant- they do a great job! Was asked to leave the store for 20 minutes…read morewhile they ran to their remote storage location to grab a wheel bearing. Came back empty handed 10 min later but continue to keep the store locked. Nice free 20 min break. Just so happens they had the wheel bearing in the back the entire time. Hope the owner is aware of these teenage games. Appreciate wasting customers valuable time.

Super nice! Super helpful. Will give you tons of information over the phone. He just spent 20…read moreminutes on the phone helping me understand whether it might be my alternator or my battery. Top recommendation.

Yes, five stars. I had a very, very old car. I'd been using cars.com to get notifications of…read moresales on the car I had in mind, a newer (but not new) Subaru Forester. An amazing deal kept popping up for a 2017 Forester, very nicely equipped, fairly priced and wicked low mileage at this dealership. I finally bit the bullet and notified them, via email, that I was coming in to test drive this one. Minutes after I dropped my email, Kathleen called me from the front office. I told her I'd be by within the hour. My wife and I showed up and met a wonderful sales person, Courtney. We instantly clicked and while driving the car, I said "this is the one I'm buying". This was around 10am. My very old car wasn't worth much (I knew this going in) and we got $500 for my car's trade in. Courtney said if we wanted this car, she could make it happen....today. So we left a deposit on our credit card (for the points of course) and headed to our bank to get a cashiers check for the rest of what we wanted to put down. Courtney called at 2:30 asking if 3pm would work for a pick up. Yes, it works. So 6 hours after driving this car, it was mine. She was FABULOUS, no pressure and honestly, felt like a friend when we left. (we hugged--who hugs their car salesperson?)- I guess I do, when it's someone as comfy and sweet as Courtney.

Very dissapointed! Service department is lost!!! This visit…read morewas the straw that broke the camels back, we won't be going back. I'm tired of being taken for a fool. My smiles can only last so long. How do we go from a $6,000 service quote to $600 just overnight? We had to inform the service dept. of the recall. Once service was performed now with the new diagnosis the car just didn't run right. Took the car back, this time we were told it's a $2,500 repair, so again we told them about a warranty, and again suddenly we no longer needed this service. We received a new call and we were given a new and different diagnosis for something minor for $200. My question is what if I agreed to the first quote, would they pocket the $?. My other car was there twice for 2 weeks, still didn't sound right, so we took it back, at which point they kept it for a MONTH. Emissions I requested was never done in the 3 visits, the balancing and alignment I paid for was never done, because as soon as I got on a highway my steering wheel vibrated at 60mph. I took it to Town Fair and finally got it corrected. There were always excuses and BS which I have no time for. Time to move on.

First of all, my original photo was an over reaction to an anticipated service bill for 60+k miles;…read morebrake pads, gallons of fluids (exaggerated) tire rotation & rebalancing, filters, etc. For 2017 Toyota that has been the very dependable Family wagon roaming the prairies, "Mable the Abel" was due for Love & Care. The service crew kept me informed and consulted on the estimated cost. Very good to reduce the expected surprise. Hoffmann Toyota Service in Simsbury/Canton was the right place. 4 Stars, sorry guys, the waiting area was fine for a short service, but not completely comfortable for a long wait 3-5 hours. Especially with a well behaved Velcro pup. Seasonal outdoor seating under cover for rain or shine would be much appreciated. Will I return, you bet ya.

This was the first and last time I used thier service department…read more As expected they had a list if work that was "needed". They had a picture of the air filter with all kinds of debris including a leaf on it and wanted $80 to replace it. I was just changing it myself and the picture she was shown was not what I found. The filter just showed normal use. There was another $700 of work that they said was required. But the main issue is that a part of the passagner rear view mirror had fallen off and she asked them if they could put it back on. They outright lied to her about the part being broken and that she needed to replace the entire unit for $800. I bought a $5 tool and fixed it in ten minutes. If I still had the pictures I would have reported it to the DMV.

There are times in life when folks do such exceptional work, you must commend them. I essentially…read morethrew a job in Brian's hands after returning home after a 5 hour drive. It was the end of day but he repaired my leather upholstery that had saturated into a nasty stain. Brian repaired the stain to the point I had no idea where it was-seriously! It was outstanding! His price was fair & I couldn't be happier. I have a lovely older car but was not willing to live with this situation. Thank you Brian very much for your help!!! Regards, Gail V.M.

I am so pleased with my new sunroof! It is a fine unit. But what has impressed me most is the…read moreinstallation. Everything perfectly matches OME, even to the switch. And the job was completed before I expected (when was the last time that we've all experience that!) I can be a PIA because quite frankly I have been stung more than once with misrepresentations or shoddy workmanship. So thanks not only for the fine job of installing a quality project but putting me back on the road to trusting vendors.

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

Great trailer retailer and repair service shop. I brought my boat trailer to get rewired and the…read moreservice was completed perfectly and when promised. Honest people that provide great service.

Oh my word, what a hidden gem. A neighbor told me about this place to get propane, he said it was…read morethe cheapest in town. It's only 1299 a day! But, the place is absolutely adorable mini antiques inside a cute little area for kids to play and just a fun little place.

These guys were great about getting me a new Extang cover for my pick up. The old one I bought from…read morethe previous owner when in Manchester was still under warranty. Since they are new owners they could have "blown me off", but took care of me with professionalism.

From the owner: Specializing in hotrods, car, truck, and SUV Hi-Performance auto parts and accessories. read more