Avoid at all costs. I went there to get a refurbed engine. Long story short it took THREE engines…read morebefore they got it right. I ended up in the middle of an argument between them, & my mechanic each blaming the other one for whose fault it was, with Van Horn's saying the mechanic ruined the engine/didn't put it in right, & the mechanic saying that the engine couldn't have failed if it was refurbed correctly. A replacement was done, but this time Van Horn insisted they do it themselves & bypass my mechanic. THAT engine didn't run correctly, so a 3rd was pulled from another car, refurbished, & then installed into my car by their mechs. They couldn't blame my mechanic after the 2nd engine which meant that they very closely took their time on the 3rd engine since they had already used that excuse. After 3-4 weeks I finally had a working vehicle. If they had just listened to my mechanic in the 1st place all of that could have been avoided.

Vanj Horns is a great place they have good prices tooread more

Beware of the sales team specially chuck. He will lie directly to your face and then avoid you when…read moreyou try to follow up.

Sales people fine. Their mechanics are absolutely feckless. Type of mechanics that have literally…read morelost parts of my car while in service 3 different times Yet every time!!! Buy Honda... go somewhere else then Bay Honda for your upkeep. You were warned.

Maybe ok if you know exactly what you want, but not if you expect assistance. Ignored by two…read moreemployees and without another customer in the store.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I have had a car I bought from them for less than a year! One month after purchasing the vehicle my…read morealternator went out. That cost me a fortune. When I called to tell them, they didn't care and asked about the warranty THEY SOLD ME and they said, "we don't work on Cadillacs." So, why sell a car that is a Cadillac to me in the first place if your maintenance workers don't even know how to work on them. Three months after that, my AC went out. Had that fixed. Flash forward to today, I am sitting on the side of the road with fours kids waiting to be towed from it overheating and now won't steer. This has been a NIGHTMARE since one month in purchasing from this place. I am 100% permanently disabled veteran living on a fixed income raising four kids and this has been the worst vehicle I have ever purchased. I hope this saves someone from being screwed over like I have been and the THOUSANDS of dollars I've poured into this vehicle in under a year!!!

Received a recall notice for extended warranty about my clock spring being bad said I'd get a…read morereplacement for free but even though I had to diagnostic number code they're still going to charge me $100 or something that's supposed to get for free because it's salty on my car. It's all a scam. Supposed to get something for free cuz it's a recall and they want to charge you $100 anyway. Don't buy Volkswagen it's not worth it.

My husband and I had to run in here literally a half hour before they closed because we needed a…read morenew car battery ASAP. The staff was extremely friendly, changed the battery for us and they honor military there so that was helpful. We will definitely be stopping by there again to pick up any car necessities.

I just discovered one of my car headlights had burnt out and needed to fix it ASAP before I got a…read moreticket. I ran into this specific store and was so relieved to meet Adrian C. (the Auto Parts Manager). He was extremely helpful in allowing me to borrow a few tools and fix it in the parking lot. After about 5 minutes, he came outside just in time to see me frazzled. Super professional and courteous...he had it done quicker than my 8min and 30sec YouTube video! So thankful and highly recommend this superb staff!

I had to visit O'Reilly s in callaway Fl for brakes. Dilland was very helpful. He had a great and…read morefriendly attitude.

Everything. A polite & knowledgeable person working the cash register would be a good place to…read morestart. It was obvious that I had be given the wrong wiper blades, but nobody would assist me. I not want to deal with guy that gave me the wrong wiper blades and the other four acted like I wasn't there. I am driving to Lynn Haven store hoping for better group of employees. I should have started at AutoZone