My husband does our oil changes. My mother moved in with us, so I went into auto zone to get the…read morecorrect tools and filters. TWO PEOPLE were unable to figure out the tools I needed. They actually told me that my mechanic would have the tools needed. I told them that we did our own maintenance and they said they couldn't help me. It's a Chrysler minivan. Hardly a rare vehicle. Big thumbs down on service. Avoid this store.

What a difference in customer service between this location and the location on Cape Coral Parkway…read more Unfortunately they didn't have the part that I needed at my local store and I was left with no choice other than to come to the Pine Island location. At the Cape Coral Parkway location they are always friendly courteous and prompt. Here the rep who helped us gave us the impression that he would've rather been doing anything other than assisting us. Not sure why anyone would take a customer service type job if they aren't geared towards customer service. It always comes back to leadership and management and I guess the leadership and management down on Cape Coral Parkway is just that much better than it is here in Pine Island. I assure you that unless I'm given no other choice today was my first and last time at this location.

I needed a new battery for my Toyota Rav4 which I recently purchased as it was nearly completely…read moredead. I stopped at the Napa store on J & C Blvd. in Naples and spoke with Devin Nova. He is from the Napa store in Fort Myers on Boy s Scout Drive and happened to be in Naples for the day helping out. He was so incredibly helpful in getting me the battery I needed - even bringing it out to my car. As the store was not busy, I asked if he could help me switch it out. He told me that they normally do not do that, but since the store was not busy he would help me as he always likes to make the customer happy. It only took a couple minutes and I was on my way. Devin went way beyond what was expected and was so friendly and helpful, even wishing me a good day and to be safe when I left! He is an example of what customer service should be! By the way, I don't know why it says I'm from San Francisco...I live in Naples, FL !

If a part isn't by make and model they can't look it up in their system. And God forbid if they…read morehave to be creative because your car is custom and they can't figure out the part even if you bring it into them. Then they will argue with you. They are about as much help as a screen door in a rain storm.

We had trouble finding tires for our car. We came back empty-handed twice! But the manager, Adam,…read morewas kind and gave us a good discount. I recommend this place.

I have been a loyal Walmart customer for at least ten years and I would advise you to watch your…read moreback when getting an oil change!!I purchased a new oil pan for My 2001 Grand Marquis in Dec. Of 2021 and 18 months later ( after six oil changes at Walmart) I left with an oil leak! They ( never mentioned or marked) that I had a leak! I check the ground for leaks religiously and there were no leaks until this visit! They wrote it on the paperwork but No one told me and for an 18 month old part Why would I? It's too bad that Walmart breaks the cookie jar and says I didn't do it. Don't bring your car here unless you fell like buying an oil pan!!

these guys are the real deal. extremely knowledgeable and helpful…read more I like Advanced Auto , but these guys are a cut above. I am taking my business to O'Reillys Auto Parts from now on.

So coming to SW Florida from Cold wet NJ we had snow blade windshield wipers on both our vehicles…read more Went to OReillys on Del Prado in Cape Coral and was educated on the effects Floridas heat has on rubber wiper blades from the counter salesman . I went home and attempted to install them myself as I have previously!! After struggling for over an hour I returned to the parts store to ask for removal instructions rather than a lengthy explanation the salesman removed the old parts and installed the new blades at no charge. Did a great job and thanked me for coming back.. they have become my new auto parts supplier

I just took my Mitsubishi Outlander PHEV to the 2625 SW 8th Place location to buy a battery and was…read moreassisted by David. The service was excellent David went above and beyond for me and installed my new battery for me! I hate going to any auto part store because they always seem to take advantage of women but, that wasn't the case here he even took the time to explain how to remove the old battery and install the new one just in case. I used to be an Auto Zone girl but, for any of my new automotive needs I'll be going back to O'Reilly Auto Parts. Thank You David!

Cole, was especially helpful and a handsome fella too. This is a very clean well managed…read moreestablishment.

The work done was reasonably priced and good quality but!!…read moreDid not appreciate the employee vaping in the service showroom. Here is the response from the servey.

Be aware that Mickey tire and auto shop was sold recently recording to records to Pit stop auto…read morerepair , Mickey are under new management DARYL MCKAY Very overpriced, no onest! Replaced my BMW fuel pump Charged 400 for labor and I am ok with it, the cost of the pump less than 300 dollars was charged 800 dollars , I request the part back to me and I didn't find anything wrong with the pump I had pressure , when I read the full estimate I ask to stop the repair He denied say was too late, already install the part he cannot be returned. $211.35. To check 1,211.19. Remove and replace fuel pump Shop supplies $69.98 Tax 97.1 Grand total 1,589.53 In theory for a part less then 300 dollars I end up paying 1,589.53 For no more then 2 hours work So this place was very reputable shop, after was sold is going downhill Compare the reviews from the previous owner and the one from Yelp you will see the difference I believe was purchase from a chain (Pit stop auto repair) But is all about the new Manager Nothing wrong with the company whom purchase, is all about whom manage it Just a rip off and over price the parts , SO STAY AWAY FROM THIS PLACE They run this business under the previous family owned name

These guys are great! They have recused us more than once! If you need wheels(we did after running…read moreover something in road) and then our Tesla wheel failed. We've bought tires and honestly they have accommodated us so well. Near the Hobby Lobby/Chipotle are at off of 6 Mile Cypress and Colonial. PS. I do t give a 5 star to many!

I got a flat while shopping near this tire store, I called and they said to come right away. They…read morefit me in immediately, were very professional, and I was back on the road in no time. They were not pressuring me to get anything I didn't need, were very informative, I highly recommend them. I was very pleased with the service I received