Came in this week clueless about how to replace my batteries in my key fobs for my Toyota Highlander. Kenny, the manager, took care of it for me - sold me the batteries and replaced them both for me. When I asked him to show me how, he patiently waited while I fumbled around and followed his steps. He also pointed out why it is important to not get the circuit board in them turned the wrong way. And, he showed me the built in "work around" to use to get my car started if the battery runs out entirely in my key fob! All in all, excellent customer service! Which is why I will be back next week to get my car battery replaced, too! Thanks, Kenny! I appreciate your service here in Castle Rock, Colorado! read more

Very friendly helpful young lady, sorry failed to get name, found needed parts and offered good suggestions for repair. Saved over $100 from estimate from dealer and took me a whole 5 minutes to complete. read more

We came in to purchase a battery and it was the best experience! Excellent customer service was given by Travis!! He was so knowledgeable and helpful!! He went above and beyond to help us and did an amazing job installing our new battery for us!! Definitely visit Travis on your next trip here, he was great!! :) Very happy customer!! read more

Two employees spent the whole time I was in the store up front maskless. At check out the employees nose was hanging out. I asked him to cover up which he did but I did not need the excuse 'well we just wear them for 10 hours a day....' I've worn my mask long periods of time to. It's unpleasant but spreading covid is worse. when there's other people in the store your employees must wear masks. What they do when customers aren't there or on their breaks doesn't mater, but when you're in front of customer there's no excuse to see employees mouths and noses. read more

Would rather buy for cheaper at Walmart but Daniel proved the value of experts. Went in for a headlight and came away with the best option and ideas for better options. Penny wise pound foolish is how I tilt so great reminder to seek out professionals at times and make better decisions! read more

I absolutely love this store! The employees that work here are always so positive and professional! They always find what I'm looking for as far as car parts to the best interior detailing. I've never had any issues with this place. Keep up the good work you guys! read more

Jay was awesome today! Excellent customer service and extremely helpful and easy-going. This guy deserves some recognition! Great customer experience! read more

Went into Advance for new wipers and fluid. Not only did the gentleman sell me the right wipers, he quickly and expertly installed them and filled my wiper fluid up. Service with a smile! read more

Great service helping with an urgent issue. The young man went above and beyond! Literally saved us!

So I have been to this store many times and my partner works there so I spent some time there but honestly the general manager justin's disrespect and disregard to his employees needs and providing a good environment for them has failed significantly. He is not only rude but does not know how to manage his business. He does not provide proper scheduling and could care less about his own employees. It is disappointing and i would never recommend anyone applying there. But the employees are great people honestly and i wish them a better environment then with this toxic manager. Thank you. read more

Looks like this can be a hit or miss. We have gone a few more times for parts. Once, we bought tie rods and when we got home, we found out that the used ones were in the box. Another time, the gal we spoke to didn't seem to want to be there, or was having a bad day. Most likely unintentionally, she rubbed me the wrong way - ie rude. I will update again as we continue to visit them. read more

We had stopped at another auto parts store that begins with "N" and were treated with disdain in our search for just a new pair of wiper blades. We stopped at Advanced and not only did they have what we wanted, the employee jumped out in the drizzle and installed them for us no charge and with a smile. Sure won us over!! Thank you for treating our small need as important to you. read more

Jason, the manager is the absolute best. Helped me with my check engine light issues. I replaced the upstream O2 sensors. Light came again a few days later. This time the MAF sensor. Put a new one in. Then the wrench light came on. Turns out the new sensor was bad. Swapped it out on the spot! read more

Fantastic customer service. The team there knows how to handle customers with concerns. Just had a check engine light come on immediately after new tires were installed by the young fellows working at discount tire. I was convinced they did something that caused the issue but of course they inmediately denied doing anything that could have caused it. Advance Auto read code and set my mind at ease. Great job and great customer service. read more

Excellent service by Marquis! We had a very stubborn old battery that I couldn't get out. He was patient and professional during the replacement; we couldn't have been happier with our experience! read more

Great customer service! All the employees I have talked to go above and beyond to help me out and answer any questions. Being a woman, guys like to treat you like your stupid when talking about cars but I never get that feeling here. Definitely recommend this store for any auto part needs! read more