Cake for a gas container as his is old and leaking. Parked in private lot. Went in and found what…read morehe wanted - he's picky about the spouts. Miles rang us up and was personable and friendly. He got his rewards account number pulled up. Even applied a special offer. He was cheerful throughout which I appreciated. Nothing but good things to say about our experience.

Shout out to the guys here! They helped me figure out why my check engine light came on by…read morescanning the codes, then helped me replace my gas cap. THANKS GUYS!! 10/10 will be back

They priced matched a 20 dollar oil filter for half the price, without me even knowing there was a…read morebetter deal! Appreciate it so much!!

I went in today and had an amazing experience! Tyler helped me find the right windshield wiper and…read morecabin air filter for my car and at price point in my budget. He was very patient with me as I had no clue what I was doing. The lovely woman working was also very helpful (I unfortunately forgot her name) but she helped me put a new battery in my cars keys! She was extremely patient and calm even as another customer yelled in the store demanding service. She even brought me a tool to help pry open my keys. Props to this team!

This place is amazing!…read more They helped me get out of a bad situation. Bought a car at a different dealership 7 days ago, came in only for a transmission fluid flush. They spent that time to take pictures and record everything that was leaking and cracking. Didn't charge me ANYTHING, only told me I need to take it back. Which I did. Without their help we wouldn't have known the new car I bought somewhere else was a bad decision to have my family in.

We brought our 2025 Rubicon x in here for service this week and it was the best experience in a…read moredealership service department we have ever had. Same day appointment and the part was ordered and placed within 24 hrs. Every aspect of our interaction was exemplary . The gold standard of how a business should be managed and run

Fast, efficient and friendly. Went in because my car wouldn't start. I got a jump to get there. It…read morewas 8:30 a.m. on a Saturday. Got help right away. I was afraid I was going to have to play the "helpless woman" card and ask them to change the battery for me, but he tested it first to verify the battery needed to be replaced, showed me my options without pushing me toward one or the other and then just went right out to change it. Took about 15 minutes total from when I got there, including a little extra thing he said he has to do anytime he changes a battery. And, unlike everything else these days, they don't ask for a tip when you check out, although you would think they could/would since they do actually perform a service for you.

Kenny that works here is an incompetent POS. I called ahead to ensure that my 2014 Jeep GRAND…read moreCherokee could have my batteries replaced which I was assured yes. it required a tow to the place and when I get there and proceed to purchase the replacement battery he runs out of the store claiming they will not replace it and that I told him Cherokee not Grand Cherokee. I would have accepted the mistake but the scumbag decided to lie about the situation and for that no one should ever use this place. incompetent untrustworthy employees

I come to Napa not to get garbage parts, but today I seems as if they are also letting they quality…read moreof the part they sell slip. Purchased premium caliper with the mounting bracket and when installing the bracket the amazing quality of insert that was placed into the bracket stripped out when torqued to the Ford spec of 185 ft-lbs.

I called twice, put on hold both times, disconnected both times. I guess fixing my Jeep won't…read morehappen today, but I won't be calling this store back again.

Wow, start to finish this is an amazing shop. They treated me better than the dealership (who…read morecharges three times more)!!! I watched them properly torque my lug nuts and test drive figure eights, then lug nuts check again. They asked. If I wanted text updates. I said yes. They texted in the shop, almost done, when the headlights were redone. Then when it went for tires I knew everything that was going on. I super highly recommend and appreciate this place!!!

I have never dealt with a customer service/technical support person as I did today, performed by…read moreDillion, while having the oil changed. The car is a VW 2023 and the dealer quoted over $120 and the Jiffy Lube told me that since it is a VW, I can only use their very best synthetic oil and would be approximately $140. Went to Walmart auto the following day and was helped by a gentleman named "Buster" I may be wrong about the name. Dark haired fellow and got me scheduled for an appointment and explained clearly and completely that I could use Walmart's synthetic and would be $58. The young man "Dillion" was the tech with the oil change. Big, bright and friendly smile and I was immediately put to ease with Dillion's obvious knowledge and expertise. He was simply Great!! From greeting me, to the service and through the payment step. Awesome and seamless, bravo to you Dillion and you are doing an excellent job!!!!!

I initially had a frustrating experience with service on my boat trailer and left a critical review…read moreafter discovering several workmanship issues. After bringing my concerns to Parker Trailers' attention, they took the time to thoroughly inspect the trailer, listened to my concerns, and worked to correct the issues. I appreciate that they stood behind their work and made things right. They addressed the bearing and hub concerns, corrected the wheel hardware, and ensured the trailer was returned to me in proper working order. Throughout the process, they communicated professionally and demonstrated a genuine commitment to resolving the situation. No business is perfect, and mistakes can happen. What ultimately matters is how those mistakes are handled. Parker Trailers earned my respect by taking responsibility for the concerns I raised and following through until I was satisfied with the outcome. Because of that, I am updating my review to reflect not just the initial experience, but the way the company responded. I appreciate their commitment to customer service and their willingness to stand behind the work they perform.

Great to do business with. I had issue with an axle I purchased from Parker. The spring Purch was…read moreput on the wrong side. Rob with Sales & Service was Great to deal with and had the issue taken care next day.

***Closed until further notice per telephone recording***…read more I've used Greg's before and Greg is very knowledgeable. He's fair and quick. Will return if he reopens - at this point is sounds like he is closed indefinitely.

Greg has recently retired. He was always responsive, no complaints on the quality of work.read more