Slightly on the pricey side for tools/repairs but they have a large selection of products. Chuck was very friendly both times we recently visited and offered good advice on a self repair for our Jeep! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Castle Rock, Colorado

Dave was very helpful replacing my headlight bulbs - in and out in 15 min. Would definitely recommend.

Second time in two years we have had bad customer service at this location. Left a battery for testing, came back an hour later and it hadn't even been hooked up yet. One person was actually helping customers while two others screwed around in back. Never going back again. read more

I just had a very disconcerting interaction with the manager of this store. I drive an EV and was in need of coolant, not realizing that Autozone was not able to carry the coolant. He then went on to demean the fact that I had an EV and walked away from me. I have come to this store before for items I need for my combustion engine car. I will never return to this store due to this interaction. The supposed manager of a store acts this way towards customers? read more

Run far away from this place! I give them a negative five star! Due to Alyssa and Christian. Yeah so I have basically donated over $600.00 in parts I purchased. Oh, & when they called 3 weeks ago to pick up and everyone says my 6coils I paid $300 for can't be found, and then today to be told they're not even going to refund me. And they both order wrong parts every time. This is an event that has been going on for 2+ consistent months. And neither of them even know basic vehicle parts. YOU SHOULD HIRE PEOPLE WITH AT LEAST BASIC KNOWLEDGE OF VEHICLE PARTS. You also need them and ESPECIALLY management to take immediate accountability and immediate corrections for their actions! And then Alyssa likes to argue with us saying that four-wheel drive parts will work on my two wheel drive part. She is very confrontational and argumentative. Then Christian told me that my power steering pump doesn't need a pulley because it took them 2 months to order me a power steering pump cuz they kept ordering me one without the power steering pump pulley. And then he told me if they order the wrong part again they'll just refund me again. I told him no you're going to order the part that I want not the part you want me to have I need the pulley with it. And he argued again saying that I don't need a pulley for my power steering pump. read more

AutoZone Auto Parts - AutoZone On Wilcox Street - Auto Parts & Supplies Near Me - Castle Rock, Colorado

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5 stars to DILLON!! He helped me instal my HID bulbs when not one of the mechanic stores had the bulbs or the time to install! Your customer service is the reason for this 5 star rating!!! read more

Lots of employees milling about but nobody to help with a quick core return for a battery

The staff is actually pretty helpful; it's the whole corporate policies that have pushed me to find another store. I had them look up a wiper for me, which allegedly was in stock then it actually wasn't. They upsold me a different one ten dollars more, since I was in a hurry I just went with it. Turned out it didn't fit my car. When I came Into return it, it took them 15 minutes to process it and bc they couldn't find my account, had to do a store credit card. Every two minutes the very helpful and polite kid helping me had to get mgr approval. The return process wasted me a ton of time for their mistake. Won't be returning. read more

Incredible lack of knowledge, experience, and/or expertise about vehicles. I haven't met a souls here yet that appears to understand basic vehicle maintenance. Additionally, their diagnostic/scanners seem to be broken every time. Every time I've gone in during COVID, they're also clearly violating state/local mandates and not a person in the store is wearing a mask. Half the customers in there weren't wearing one, the staff wasn't enforcing it, and they all had masks around their necks. Made my way up to advance auto and was met with a much kinder, helpful staff. Dont waste your time here. read more

A huge thank you to the team in Castle Rock this morning, especially Donny. He took out our battery which was a tough one to get out and replaced with a new one in the cold weather. Great customer service and we're very happy to help! Support this place and team! read more

I recently visited this location to have my battery checked. The young man who came out to heck it, told me I had one bad cell, and that it could for a a bit longer, but could cause issues with it starting right up. And, it would need to, eventually, be replaced. He then said we could do it here, but this is a relatively new battery, so I'd recommend you take it back to the dealership; it should still be under warranty. He could have easily said it needed replacement right then and there, but he didn't. And because of this, no, they didn't make a battery sale, but I will go back for any other automotive needs I have in the future. read more

Had to get a battery for my 2015 KIA Optima and Marcus F was so so helpful. He installed the battery for me and 2 weeks later he installed my headlight for me! I am so grateful I was even able to apply a 10% coupon and they made the sale so easy and the help with installation was amazing and went above and beyond. Great location! Very pleased with the service! read more

Good customer service helpful employees. Had to do an oil change on my truck and need supplies. The kids behind the counter, although did not know everything I needed he did find out what I needed read more

Advertise they take used oil. Drove from Larkspur to Castle Rock with 10 gals of hydraulic oil, unloaded from truck, only for the guy inside to tell me "our drum is full". So now back the opposite way 20 miles to find the AutoZone in the Springs. My oil was in 5 gal pails (as the guy saw) so I couldn't leave 2 5-gal pails for their pick-up guy? According the "the dude" the answer was no. Done with these guys...they don't hire knowledgable people and apparently don't bother to try training them either. Same kid tried to convince me 2 weeks ago that all gear oils was the same the last time I was here. So yes, this is on me too...I should have known better. Twice burned, thrice shy.... read more

Purchased some oil this morning here and the very polite lady who clerked me out asked if I wanted my receipt and I said no. (Thinking paying with a credit card, and creating an account today they could look it up if I needed it.) Turns out I did not need the oil I purchased 4 hours prior. I went to the store to return it and after communicating with the same young lady then escalated to the manager, Dan. He treated me as if I was an idiot and told me it had to be returned on a gift card cause I didn't have my receipt and he stated they couldn't look it up from prior transactions, nor look at my account, nor look by my credit card and he refused to override it. I saw the trash can full of many other receipts and I asked if my receipt was in there and they said "go ahead and look" so they made me dig through their garbage in front of many other customers to find my receipt. Long story short I found it and it was returned back to my card. But treating customers like this is no way to run a business. I hope you think twice next time, as I'm going to think twice about retuning to this location. read more

ethan was super helpful when i had a million questions about my jeep. he was willing to take the time to help me figure out the several problems i was having and to offer solutions. super nice guy and made me feel like he wanted to help and cared about the situation. read more

JB helped us out with a new battery. He did a great job and was super friendly. Very knowledgeable.

After getting ripped off at Firestone. Went here. They were friendly, quick, and put my battery in right away after doing a free engine analysis. read more

Could not ask for better customer service! Nick the store manager was very helpful as I was broke down on the highway. He could have easily taken advantage as I am an out of towner. Instead he recommended a shop when I could not resolve the issue myself. read more

I like auto zone and all but there was one guy there that was just very unhelpful. My car needed a jump start and I asked if their employes to help me out after I bought some oil from them. He got a battery and we tried to jump start it with that. Didn't work. He just said that there's something really wrong with the car and he can't help and went inside. I know the battery dies now and then. Turns out the wire was loose to the battery, had to ask two different people for a jump and it worked. The employee didn't even bother to look at my car or offer tools, he just quit. It was snowing and I was asking people to help me out in the snow and for their tools when there's a perfectly good parts store there with so called auto employers. Unbelievable. read more

I had bought new windshield wipers about two months ago and they have been just sitting in my trunk because I kept forgetting that they were in there. I'm not the most mechanically inclined person, lol. So, I tried to put them on, with no success and fearing I might break them, I stopped by Autozone in Castle Rock, to get help. I went in and asked for help to get them on. Dustin, instantly came to my assistance and in about three minutes had the new ones on my car. I was very impressed with Dustin's customer service ability, professionalism and work ethic. Dustin has made me a customer for life. read more

Love this place. The guys inside are always happy to help me figure out what the current "thingy" I'm looking for is. They've offer great suggestions and help me when I'm not quite sure where which liquid should go where! Single mom with older car so it's nice when someone helps you keep it on the road. Great job guys ! read more

I love this store a LOT! All the employees are GREAT! I get quick help all the time and everyone is VERY friendly. I love the store manager, Cody and all the boys working there. It's my favorite auto parts store to shop at. read more

The guy tried to sell us the wrong part when we showed him exactly what we needed. Then proceeded to tell us that "the computer was right and we are wrong". Just not impressed with the customer service. We'll go to NAPA next time... read more

Friendly courteous and kind employees. They do a great job helping you out getting you on your way.

I had purchased a battery 26 months ago at a local repair shop. Over the weekend I having problems w/my car not starting. I called the company to try to resolve the warranty issue @ 7:45 am, but was told it would take a few hours to 'check my charging system' and that there was no guarantee they could get me out before 11:30 and it would cost $35. So I went to Autozone. I explained my situation to Derek and he tested my battery and 'charging system' IN FIVE MINUTES FOR FREE. I knew the battery was not holding a charge and that my alternator was fine. Derek was VERY attentive toward my battery problem. He recommended I try to resolve it through the other company as I still had warranty available to me. I explained it wasn't worth my time and money to deal with it. I bought a new battery and he put it in. He was personable and took care of me 'like I was his 'mom' and he wanted to make sure it was all right' :-) He was outstanding. VERY pleased with my experience there. I would recommend this place for help!!! read more