They con you in with $125 an axle or whatever... then where they make their money is charging 100%…read moremark up on parts lol just beware

My husband had to order a trailer hitch from this company. I have to admit they were not his first…read morecall, but they were the correct and final call. The first trail supply company wasn't familiar with the structure of a 2001 Yukon truck. He called Ohio Trailer Supply company and the gentleman was able to explain the structure of the truck to my husband, but that isn't what caused me to write this review. What impressed me is that after the gentleman took my husband's information and payment, for some reason before putting in the order he doubted himself and was humble enough to call and confirm the information. By doing that he saved everyone time and money. I really respect their professionalism. Thank you. I only gave four stars because we just placed the order. LoL Rick even expedited the order from Monday to Friday. Awesome My husband's order came in earlier than expected and he had them install it. He was very pleased.

One of the best products I use, and its local. This review is not necessarily about the products…read more(Which are fantastic) but my experience when visiting their retail store located beside their manufacturing warehouse. The store is small, but very well organized. I stopped in on a Saturday morning, they had one associate visible in the store. The products are very well organized and very well stocked. The associate assisted me in answering any questions that I had about the product and also made great recommendations without being pushy of giving me a sales pitch. Highly recommended for their customer service and fantastic working products!

I was needing some wheel cleaner and not the stuff you get at a supermarket, but something…read moreaggressive and a higher quality chemicals. I never shopped with Jax before so I thought I'd give them a try. I thought this store was really neat. They have everything you can ever think of, if you're a clean freak. From car shampoo, to odor control. They also have Rupes polishers which are top of the line. I will for sure be back to stock up on some towels and more.

This place is great. The sales people are knowledgeable and friendly, I don't have to hunt for…read moreparts. They are willing to come out to you car to make sure you have the right part, very approachable. The building needs someone work though, it had water damage and looked like it was about to cave in that is the only reason for the 4 stars. I had to lower my stars on this business and update my review I ordered a hood for my car and next thing I find out it's the wrong hood for a different car very unorganized when it comes to phone call back on parts.

All are racist do not go in if ur colored they call u the n word and blacky for wanting a refund…read moreand if u ask for something they act like they know everything

I came in yesterday and I don't know much about vehicles, but the manager there Sean Conner really…read moreknew his stuff and guided me down the right path to buy on the part that I needed and it wasn't even the expensive part. The middle grade part was where we went so most people were trying to sell you the most expensive stuff he didn't, but my truck is running and everything is just wanted to give a five star to the manager, Shawn thank you Phillip Seymour

Pretty standard parts store. I was looking for a trickle charger, and they had a couple but for…read moreway more than I wanted to pay. The usual selection of filters, oil, etc. A few tools. No one asked if I needed help, but I found the area I wanted, and left soon anyway.

tech your managers how to speak to their employees and know the company policies. You have managers…read morewho make up their own rules, and talk down to employees who know more and correct them. I went into recycle used oil, I took 20 quarts, which is the limit it's even in your own POS. I called in before going to make sure and was told 20 was the max unless the bin was at capacity....which it wasn't but your manager as this location refused to take my oil, and gave me the worst service. Was upset that I used the word bullshit because he refused me, said I was using bad words. But when I was leaving he decides it's okay to use bad words with me. The other manager there is going to cover for him because when I called to complain she made it out to be a me issue when she wasn't there the whole time.

To be fair, I ended up here because of my experience in this review…read morehttp://www.yelp.com/biz/napa-auto-parts-columbus-19#hrid:pRG3TL4eKoigVPbFxKWtNA As such, I'm sure that my entire experience seemed that much rosier. That said, these guys don't want to just sell car parts, they want to make your day better. They are willing to lend a tool, lend a hand, and their extensive knowledge. I went in fear of another expensive trip to the garage was going to be in my immediate future. We didn't fix the problem, but I left with my day better than it was before the check engine light ever came on.