I just wanted to write this review to commend a very deserving person at this location-- the…read moreAssistant Manager Dana F. I was in Conway for work and had an issue with my rental car that needed to be resolved quickly. It was late evening and the rental company was unable to help, so I stopped in the store in hopes that someone with automotive experience might be able to make a suggestion. Not only did Dana offer to help, but when the problem was a bit challenging, her determination to solve it was even greater. And she did solve it. Thanks so much for proving that outstanding customer service is out there!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My son's check engine light came on while driving through. I was an hour and a half away. I told…read morehim to stop at auto zone and they would read the codes. The car had lost its belt. By the time I could get there, the store was closed, but the store mgr Adam was elbow deep helping my son put on the new belt. Could not ask for better.

I live closer to O Reilly's so I usually go there but Alex at this Autozone was so helpful and…read morecourteous to a family member who needed a new battery installed has made me a bigger fan of this store. I will drive a little further from now on.

The best service that you don't find anymore!!! On January…read more7th I was broke down on the side of the road in 11°F and very windy weather. They not only had the parts I needed, but also the tools and also delivered them to me on the side of the road. These people were very pleasant, professional, and were angels that went above and beyond to provide service in freezing cold temperatures. I can't say enough. They have the parts you need, or they will help you find them. They will take good care of ya!!

So Conway is a college town. Thousands of parents have sent their children off for the first time…read moreand you would think the businesses would keep that in mind. I made sure my kids know how to change a tire, and wipers, jump a battery, and the basics. But one Sunday afternoon, my son was driving through town with his window rolled down and realized it would not go back up. He called us and asked what to do. Knowing how our local O'Reilly treats customers and takes care of them, we helped him find the closest O'Reilly to his location. A bit of googling lead us to believe it was just a blown fuse. He went into the Oak Street O'Reilly and asked for help. He didn't ask or expect anyone to do it FOR him, just point him in the direction of fuses. He had a photo on his phone of what fuse number controls the window motor of his make and model car and the man just absolutely refused to help him, refused to hear him out, and was extremely rude. He wandered around the store looking for fuses and felt frustrated and called us back. Conway was expecting many inches of rain over the next few days, so he was worried. I quickly found him another auto parts store down the street and he went there and got the help he needed and treatment (i.e. good customer service) we would also expect from O'Reilly. When it turned out that the problem wasn't a fuse, the man still helped him figure out what to do until Monday morning when a repair shop was open.

I went in with a cracked power steering hose and had already tried looking several other places in…read moretown. The gentleman working the counter took a quick look at my hose and quickly found a replacement for me. Thanks a lot he definitely helped turn a crappy day into a good day.

Great service and competitive prices! They work on a lot of different makes and do good work.read more

The owner promptly responded after my review on his company Facebook page was posted. He said he…read morewould get the information regarding my experience and get back with me. Here we are a week later and not a peep!! I guess he just wanted to make it appear as if he cared via the comments on the review. Turns out he couldn't care less about his customers.

poor service, the employees here do not seem to know what they're doing and will mess up your…read morevehicle. I've came here for oil changes and they tightened my cap on so tight, the next time I needed an oil change, they told me that I needed to go to an other auto shop to fix the cap that they overtightened. I also came here for new tires and they messed up one of my tire sensor that I had to go to another auto shop to have another shop fix my sensor. When I asked for another service, an employee at the register told me that they don't offer that service. I pointed to the list of services they had posted on the wall behind them which listed the service. The employees don't even know what they offer. The employees at the registers are hard to find too, they take so long to come when I'm trying to pay to leave.

I was on the interstate having issues with tire pressure. I'm not familiar with this area so I…read moregoogled Walmart Auto and made it to these guys. They were super friendly and helpful. So grateful they turned a stressful moment into a pleasant experience!

We have bought several trucks from Crain over the past few years and it used to be a decent place…read moreto buy and service vehicles. Over the past year this place has went down hill fast. Most of the sales people have no clue as to what they are talking about. Service - hands down the worst service department in the history of service depts. they are astronomically the highest place in town to get repairs done. They communication is horrible. Never do they actually do what they say they will do. Some guy named Richard is supposedly "in charge " of the service dept. But you can NEVER get him on the phone / he's never there / never returns any phone calls. They people working the front counter do not have a clue. And the service sales - all they want to do is sell you a bunch of stuff that doesn't need to be fixed because they work on commission. It horrible. I never thought Chris Crain would let it get this bad here but it has. Will be taking all of our fleet stuff to Superior from now on.

My grandson traded for a truck then after 9 days I called and told them he lost his job. They…read moretexted him and said since he lost job deal fell thru. I have been trying for 3 weeks to get the title back on the truck he had traded in that had no lien on it. Salesman will not call back and no one there seems to know what they are doing. They have told be they are trying to track down title but have not returned my calls