Russell Chevrolet in Sherwood is where I've been getting service and maintenance done on my car,…read moreand they are reasonable on prices, but even more importantly, they are HONEST. 2 things...1,a few oil changes ago there was an accident where the oil fill went bad and covered the engine and lots of the exterior of my car with oul. They went above and beyond to make it right. 2, today I was in for brakes and tires. Thought I needed pads for sure as I have 88k miles and needed rotors turned as they had warped. Now there's many service departments out there that will say you need all kinds of things repaired or replaced, but not Russell...they called to tell me all I needed was the rotors turned and that the pads still had plenty of life left...saving me about a grand. In this day and age finding a service department you can trust is HUGE. Hats off to Russell Chevrolet for getting it right!

Very friendly and helpful staff, especially Jennifer and Kevin. They truly went above and beyond…read more Thank you so much for your help and honesty. Hopefully I'll never wreck another car, but if I do, I'm glad this collision shop exists. Thank you Russell team!

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

Unfortunately I cannot recommend this shop. especially if you're a female…read more I went in to get a simple patch for a nail in my tire and told they were dry rotted and would not patch. ended up with four new tires and two new front CV boots. 1800 dollars later, I leave the shop and realize that my driver window button is missing from the door panel. couldn't roll my window up for over 24 hours and then I found it underneath my seat with the connectors broken. I will now have to buy a whole new unit for my door just to be able to roll up my window. On top of that, I had three missing valve stem covers and have proof that it left the shop this way. they're nicest can be when they want to offer you a payment plan for almost $2,000 worth of work but can't keep basic things about your vehicle intact. I would definitely recommend any other shop in town and reading reviews before you go. Don't always take someone's word because you'll end up in the place that I'm in

These guys know what they are doing. My son's truck wouldn't start outside of Conway, while stopped…read morefor gas. Limped it over to Robert Jrs, they assessed and replaced a battery cable as a temp fix at a minimal charge so he could get it home to replace under a battery warranty. Very nice and trustworthy!

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

My truck started to wobble and shake when driving so I took it to two different shops before, each…read morepointing to a different axle as the issue. Skyline was going to be my tiebreaker, and this was the best decision I've made! I received a detailed report of what exactly was wrong, complete with videos and pictures of issues. Next came a detailed estimate outlining each of recommended repairs which I could approve or decline. I've received a text when parts arrived, work started and completion- all in the same day! What others solid me as multiple week process, Skyline Automotive completed in a day! The truck drives like new and it's the best feeling to get your favorite vehicle back all working great! I couldn't be happier!

Skyline Automotive is the place to go when you want your car in the hands of true professionals. As…read morea young single woman who doesn't know much about cars, it would be easy to feel taken advantage of elsewhere--but not here. The team at Skyline is honest, fast, and dependable. They truly care and make the whole process stress-free. Just one call and they've got you covered. I highly recommend them--100%! thank you for what you do!

I asked some mechanics(who oork on other vehicle parts) who…read moreto use? Budget Transmission was the same answer across the board. They said to ask for Brian, he'd make sure I didn't have any problems. Not knowing how far out they were booked, the cost, how long it would take to do it, I was kind of nervous despite being so highly recommended. I called one Thursday, I was able to talk to Brian, explained my issue of limited time because rental car had to be returned. He didn't even hesitate & got me in Monday AM 1st thing. said if not ready Monday, definitely be complete Tuesday. Shocked he was able do this so fast & happy those car guys said to ask for Brian! I dropped my car off @ 7:30 they began working before I even left! I was shocked when Brian called me about 2:30, my car was ready! The cost was $195, which was SEVERAL hundred dollar's ill [kmless than others I'd called. Not to mention I called on Thursday & got in Monday?? That never happens! AND I saved SEVERAL hundred dollars, too! Basically I'd say: Budget Transmission, Brian, quick scheduling appointment quick, professional work done extremely efficiently, and AFFORDABLE! I'll never go anywhere else AND I always tell anyone needing transmission work.

At first they seems nice, but they kept telling us one more day, one more day. It took 12 days to…read morefix the transmission. This was the shop in Russellville. We were to pickup the truck Monday but manager called in sick so no one was there so we could pick it up. We called the next day and was told your truck was ready Monday. Lack od communication was their main issue. Do not finance through their companies. It was 184% interest. You read that right 184%. Highway robbery. I would not take my car or truck to them again

Exceptional service and very nice people! They did a repair that cost only $45. It is a 5 star…read morebusiness.

On my way to California, just passing through and unavoidably ran over large sheets metal on the…read moremiddle lane of the freeway. It bent up my exhaust pipe. I called all around to several shops and they were the only ones willing to fit me in and not only that they did it the next day The shop and customer area were very clean and presentable. The employee who assisted me was kind, helpful and respectful. I highly recommend this business!!!

Zero stars. I took my vehicle in for an oil change and to check the alternator. Cost me almost…read more$600. They charged me $250 for a new battery I never approved them to put in and then refused to take it out. Places like this are why car mechanics have such a reputation for being crooks.

Had an appointment they canceled it when I arrived Eric the manager was extremely rude replaced a…read morebattery with another bad battery then refused to replace it and didn't want to offer me services I'll take my hard earned money to someone who appreciates it certain people are not all treated the same read between the lines would not take a tricycle to Clark's 0 stars!!!!!! If I could give zero stars I would don't waste your time!