The employees here are always helpful. I have no idea what I'm doing when it comes to car repairs…read more I never feel like they're taking advantage of that fact, and they never make feel stupid. I tell them the problem, they find AND INSTALL the part(s) I need.

I went in for wiper blades and the man behind counter looked up the type I needed, gave me the…read moreoptions, then after I purchased them, he proceeded to install them on my car. Very thankful for this level of customer service.

Great place to grab a reconditioned battery at a reasonable price. I've gotten a half a dozen or…read moremore over the last several years.

This place has the worst customer service . Went in to purchase 3 batteries and could hear people…read morelaughing and talking but no one ever came to the counter . I went to auto zone and spent over $600.00 for batteries.

2.5 Stars - Only half of the problem was fixed. Took my Jeep in for a recall. Recall fixed. Asked…read morefor a quote ($1100) to possibly repair my sunroof that wouldnt close. I declined and asked for the sunroof (glass and cloth) to be shut permanently. Received a quote ($650) and agreed to it. Today, I found out that the tech was only able to close the glass portion but they still expected me to pay the same quote even with what was discussed prior. No call to discuss progress. No chance to even get the entire thing fixed while it was open and easily accessible for the tech. Asked to see if I could get a credit to just fix the entire thing and I was quoted the same ($1100) due to the tech needing to open it up again. That would have been upwards of $2000 to this company. Now, Im under the impression this was done intentionally for money. I decided to take my Jeep and will be getting it fixed at a dealership I can trust. Disappointed. Ultimately, I wont be going back to Fletcher nor can I give a recommendation.

My mother took her Jeep to get a headlight replaced and they tried to charge her almost $300 and…read morethe part was less than $40. After questioning he did reduce by $100. Today, she took her Jeep to Smart auto group in Whitehall to replace the other headlight (same $40 headlight) oil change, and rotate tires and the bill was $8 less than Fletcher, how is that? Well, it seems like the service writer at Fletcher was more interested in taking advantage of an elderly woman and lining his pockets than taking care honest care of a customer. We will not be back and I WILL let everyone I know how they treated her and to read all the negative reviews listed here on Yelp before stepping foot in their service department.

Stopped in to run a test on my car that was popping up service messages. We are from out of town…read moreand the two older gentlemen at the counter were so helpful. I'm so grateful for them for taking the time to help me out. I went to auto zone and Firestone right before and both those stores were not helpful

Stood at the counter for 10 minutes some fat Lady lies to my face she was the only one there and…read morecan't come outside to test engine codes when there is a guy 5 feet behind her that preformed the same service last week 0/10 I also reported to corporate

Battery died this morning. Drove to Autozone and was handled with intention and care. Young man…read morehelped me and then changed my battery for me. Love seeing businesses do people good.​ Christian did outstanding.

Andrew went above and beyond to assist me with my battery replacement today! I'm so thankful he was…read morethere to help! He deserves a raise and a promotion!

2 hours away from home and realized my oil cap hadn't been put back on, by me! Family member in…read moreBaptist hospital & I was by myself. Used Yelp & found O' Reilly's was close by. They had the oil cap I needed plus the gentleman that helped me went out to car & helped wipe the oil off engine & all under hood then put the oil cap on for me. I'm capable of doing all this & I never even asked. He just did it. Highly recommend

I found the parts persons, very helpful. They had what I wanted in stock. Everyone else in town…read moreseem like they had to order it in.

Great products, great people expert installs. I've been…read moreusing Goodsell's since 1985. always been pleased with service and support and their expertise in the products they sell. Highly recommend. Chuck R

Asking bout some led lights and other stuff for my explorer. Looking to prolly spend close to a…read morethousand on what I want. And the owner more concerned about tape in a box. Def gonna spend my money with businesses who want it cause this place sure the hell dont. Must be one of those places if your not a friend or regular, your not good enough for this place. Fuck em...def stay away recommend ANY OTHER ESTABLISHMENT!

We broke down while moving from Las Vegas to Nashville. Pep Boys as a whole had great customer…read moreservice and even finished our repairs early. Chuck and Chris went above and beyond anything we expected. Pep Boys is lucky to have employees like them. Thank you.

These men are incompetent, rude, and lazy. They will take advantage of you if you're not super…read morefamiliar with cars and will overcharge you for minimal services (and that's if theyve actually done anything!!). I have never been treated with such disrespect. I am incredibly disappointed by this entire situation because I am a long time Pep Boys customer but this location has ruined the entire company for me. Save yourself money, time, and humiliation and avoid these hateful men.