We went in for 1 item and left with it within 5 minutes. Service was quick, and the last checking…read moreus out was very nice.

Piss poor service from BILL " William" only guy with a sandy grey full face beard. He provides piss…read morepoor service. Rude as hell & have the audacity to act like he is deaf or hard of hearing. If you are so hard of hearing Bill, get a hearing aid. " that's common sense" I came in to purchase oil change kit / tranny fluid and I was going to get a motor with the voodoo cams. But Bills attitude just rubbed me the wrong way & this isn't his 1st or 2nd time being like this. So if I wanna do business with Autozone I'll drive to Cabot or NLR, or just go up the street to Oreillys & they will price match what I want & still give me my military discount. Thanks to Bill piss poor attitude, I ordered my motor from Oreillys with the voodoo cams & rollers, stall kit also, Autozone could have gotten that sale, but thanks to Bill, that wasn't going to happen. But I would have easily bragged about it, instead of me posting this.

Every time I call about a part I Always get a quick answer. Very polite people. Always ready to…read morehelp you. Recommended this place.

Unfortunately I cannot recommend this shop. especially if you're a female…read more I went in to get a simple patch for a nail in my tire and told they were dry rotted and would not patch. ended up with four new tires and two new front CV boots. 1800 dollars later, I leave the shop and realize that my driver window button is missing from the door panel. couldn't roll my window up for over 24 hours and then I found it underneath my seat with the connectors broken. I will now have to buy a whole new unit for my door just to be able to roll up my window. On top of that, I had three missing valve stem covers and have proof that it left the shop this way. they're nicest can be when they want to offer you a payment plan for almost $2,000 worth of work but can't keep basic things about your vehicle intact. I would definitely recommend any other shop in town and reading reviews before you go. Don't always take someone's word because you'll end up in the place that I'm in

These guys know what they are doing. My son's truck wouldn't start outside of Conway, while stopped…read morefor gas. Limped it over to Robert Jrs, they assessed and replaced a battery cable as a temp fix at a minimal charge so he could get it home to replace under a battery warranty. Very nice and trustworthy!

The best service that you don't find anymore!!! On January…read more7th I was broke down on the side of the road in 11°F and very windy weather. They not only had the parts I needed, but also the tools and also delivered them to me on the side of the road. These people were very pleasant, professional, and were angels that went above and beyond to provide service in freezing cold temperatures. I can't say enough. They have the parts you need, or they will help you find them. They will take good care of ya!!

So Conway is a college town. Thousands of parents have sent their children off for the first time…read moreand you would think the businesses would keep that in mind. I made sure my kids know how to change a tire, and wipers, jump a battery, and the basics. But one Sunday afternoon, my son was driving through town with his window rolled down and realized it would not go back up. He called us and asked what to do. Knowing how our local O'Reilly treats customers and takes care of them, we helped him find the closest O'Reilly to his location. A bit of googling lead us to believe it was just a blown fuse. He went into the Oak Street O'Reilly and asked for help. He didn't ask or expect anyone to do it FOR him, just point him in the direction of fuses. He had a photo on his phone of what fuse number controls the window motor of his make and model car and the man just absolutely refused to help him, refused to hear him out, and was extremely rude. He wandered around the store looking for fuses and felt frustrated and called us back. Conway was expecting many inches of rain over the next few days, so he was worried. I quickly found him another auto parts store down the street and he went there and got the help he needed and treatment (i.e. good customer service) we would also expect from O'Reilly. When it turned out that the problem wasn't a fuse, the man still helped him figure out what to do until Monday morning when a repair shop was open.

My son is a college student in Conway and 3 hours from home. One Sunday afternoon, when no repair…read moreplaces were open, he found that his window would not roll up on his driver's side. He went to one Auto Parts store and they were rude and refused to help him. So I was googling nearby stores and sent him to AAP. We had thought the problem was a fuse (from what we read online) and the man at the store was kind enough to find the fuse and help him replace it. When that didn't fix it, he gave him some ideas on what to do since rain was coming in and no one could repair it until Monday. I appreciate the helpfulness. Today, his battery was dying and I made him go back there and again, prompt, helpful service!

This place sucks. The customer service is terrible. I paid for a part on Tuesday and didn't get it…read morepulled until Friday. So I had to visit this place twice. When I returned to pick up the part it was damaged and incomplete. I specifically asked what was included several times. They didn't care that I was inconvenienced and just offered a refund. They were cursing and talking about customers while I was waiting to pick up my parts. A total disaster.

Looking for a 2019 Ram 1500 front bumper. Sonny's did not have one at the time. Sonny's is the only…read moresalvage yard to take my name and number. What a great outfit. I grew up in Jacksonville. Nice to know Sonny's is still Number 1!

Called today and talked to Doug. I was looking for an obscure part for an older Lexus. He didn't…read morehave it at the ready, so he went looking to find it and called back with the results. Didn't work out today, but we'll be looking to buy from them in the future!

Looking for a body part for my 2016 car, called them hoping they would have it. They did not,…read morewhich wasn't a surprise. But, the guy on the phone was quick to help me locate one. Several states away, but it can be shipped. I appreciate that, because he certainly didn't need to help me find one, and I did not ask him to. Great customer service even though I ended up not being a customer. I will definitely try them again when something else is needed.

I just wanted to write this review to commend a very deserving person at this location-- the…read moreAssistant Manager Dana F. I was in Conway for work and had an issue with my rental car that needed to be resolved quickly. It was late evening and the rental company was unable to help, so I stopped in the store in hopes that someone with automotive experience might be able to make a suggestion. Not only did Dana offer to help, but when the problem was a bit challenging, her determination to solve it was even greater. And she did solve it. Thanks so much for proving that outstanding customer service is out there!