I recently visited O'Reilly's to have my car battery tested and to get some insight on a strange…read moresmell and smoke coming from one of my tires. While I appreciate that the staff attempted to help, the experience left me feeling more confused and uneasy than reassured. After mentioning the issue, I was told rather abruptly that my car was at risk of sparking and blowing up while driving -- a very alarming statement to make without any thorough inspection. We went inside to get the assistant manager, who admitted she didn't know what to do and quickly brought out another team member. They then stated that wires were burning from the inside out. As for the battery test, no clear explanation was given after the initial check. When we followed up to ask if it needed replacement, the employee suddenly said, "Actually, yes," and started quoting voltage numbers off the top of his head -- without referencing the machine that had tested the battery. It felt like the numbers may have been made up to pressure us into purchasing a new one. Before the employees even offered any real solutions, we had already called a trusted family friend who understands cars well. After we explained the situation over the phone, he was able to walk us through exactly what was happening -- without seeing the car or even looking at any numbers. His insight made complete sense and ultimately helped us resolve the issue, long before the workers at O'Reilly's gave us their alarming and inconsistent assessments Another customer nearby -- a father who had been listening -- even expressed concern that we were being taken advantage of. I understand that not every situation has an easy answer, but I left feeling like I couldn't trust the advice I was given. I hope this feedback helps improve the clarity, professionalism, and accuracy of communication in the future.

Stopped by to pick up cabin and engine air filters. Michael the manager said they didn't have the…read moreengine filter there but I could go ahead and pay for it there and pick it up at the mary esther location. Drove straight to the mary Esther location-about 20 minutes-where I was informed that the filter was now already on its way to the Destin location, the complete opposite way of home and from where I just came. Called the Destin location to speak with Michael but he was already gone for the day, I was told I'd get a call when the filter came in but that was four days ago and still nothing. The poor guy helping me at mary Esther location said it wasn't possible for him to process my refund and profusely apologized even though it wasn't his fault, he said it happens all the time. I've been a loyal oreillys customer for years while living out west but that has now changed.

The Manager, Alexandra, was very helpful and professional. She helped me get a " auto fix" that I…read morecan afford. She is very knowledgeable and capable. I highly recommend them

They were super helpful and kind! We were in a pinch with an oil change and they were very helpful…read morewith tools, parts, and etc. 10/10 recommend!

These guys are fast and efficient and friendly. they're my go to for quick diagnostics and even…read morequicker solutions.

terrible work. Stole 900 dollars from me. replaced a part that has already been replaced. their…read morelabor charges are ridiculous, further more when I asked about a refund they said they'd only be able to refund the part, so they stole money to replace a part that didn't need to be replaced. i have to wait 3 days so I they can fix their mess. terrible place to go for your car please don't give ur money to them.

I had a tire problem with an unusual size. Stephen (Store Manager) fixed me up without charging…read moreme. These guys are NOT out to cheat you. They are straight shooters. Give them a try if you have a problem.

Tire Kingdom did an amazing job helping me get a nail out of my tire quickly and efficiently. The…read morestaff was friendly, professional, and really made the whole process stress-free which was amazing because I have no idea what I'm doing. I'm so grateful for their prompt service and expertise. Highly recommend Tire Kingdom if you ever need tire help!

Fast and professional! Amazing diagnostic assessments! They will find the issues that stump other…read moreshops! Yes, you'll pay for the work, it's not a discount store, but knowing your transportation is safe on the road, and running well is worth the price! They have also looked at my vehicles a few times and told me I'm just being paranoid and there's no real issue- at no charge! Friendly and capable, shop stays clean, and they are highly inclusive in communicating through phone and email about the full scope of recommended services. There have never been any surprises with repairs. What they say is wrong with my vehicles is always right, and the price is the price when they're done. They have taken care of all my family's vehicles, I highly recommend this shop. Don't risk your safety on some back street discount dump of a shop, take it here and stay on the road with confidence!!!

Very honest and helpful. I will definitely be back. Zac at the front desk was very polite.read more

Had the misfortune of not needing one but TWO batteries in one day. The two men working tonight…read morewere able to test, remove, and replace the batteries in my vehicles - all with a dose of humor, polite conversation, and a smile. I previously had a similar wonderful experience with a headlight issue at this store. Definitely a solid, kind, no nonsense store that I will happily go to again with any vehicle needs. Thank you!

Everyone there goes out of their way to help with challenging parts questions. I am so glad I…read morefound them and got the help needed for an urgent wheel bearing repair while getting ready to be on the road again. Their prices are amazing, the staff ability to match OEM broken parts with what is in a idk is impressive. They love their job and it shows by the way they helped me take care of dodging getting stranded in the road. I highly recommend this store to anyone who needs to purchase automotive parts.

I have been shopping at O'Reillys in Navarre for roughly 4 years now for all of my automotive…read moreneeds. I perform my own preventative maintenance and repairs on my vehicle as well as on vehicles of some of my friends. Customer Service is important to me. The Navarre store has definitely got good customer service. They are not afraid to go above and beyond if that's what is needed to resolve your issue. I would highly recommend O'Reillys and have to friends and neighbors.

Had a battery go bad after only a year and a half. Went back to the Navarre location to get help…read more Jerry D. and store manager both extremely helpful. My old battery was discontinued yet they figured a way to replace with a different battery and reinstate the warranty. Then they installed the new battery for me. Hard to find excellent customer service these days, but you will definitely receive it here.

D'luxe Auto Body is simply the best! They did a fantastic job repairing our car after it had…read morefront-end damage, and now it looks absolutely perfect. The quality of their work exceeded our expectations, and you would never know the vehicle had been damaged. The entire team was friendly, professional, and completed the repairs quickly without sacrificing quality. We truly appreciate their excellent customer service and attention to detail. I can't thank them enough for making the process so easy and stress-free. I highly recommend Deluxe Auto Body to anyone needing vehicle repairs!

They work on a lot of really high-end cars for dealers. Eddie, the owner is friendly and…read moreresponsive. My car had a scraped bumper cover that another body ship wanted to replace and paint. D'Luxe fixed the scrapes, repainted and it was perfect, at far lower cost. I was worried as my car had a unique factory color, but they matched it perfectly. Car was sparkling clean when I picked it up.