I work as a fleet manager for a trucking school in the Lexington area. For the past two and a half…read moreyears, I have had my tractor trailers repaired and serviced at Fleet Services. Everything from the simple to the ridiculous has gone to their shop. This is an incredibly busy shop. I have genuinely never walked in and found anyone being anything less than productive. Usually the work is stacked out the door and trucks are lined up in front of the service bays. These folks have always treated me like I am their number one customer. They have gone out of their way to meet deadlines, and they were honest with me when they couldn't. They have never promised me anything that they did not deliver. They have always been honest and up front with me and never made empty promises just to score a service opportunity. Things that were scheduled to be fixed, were fixed correctly. They have always been honest with me about things they found wrong. They have even told me that issues I thought were problematic, were non issues. If a part could make it a little longer they would tell me that. If they could find a less costly way of doing a job, they have given me that option. If they can't, they have never pressured me to get it done and they have always been honest with me as to why they couldn't. These folks don't need to "slick" people or pressure people into a sale, nor do they have to exaggerate non issues to score a service ticket. They do solid, honest work, to the best of their ability, and they stand behind the work they do. They aren't into gimmicks and shady sales tactics and silly antics designed to pressure or trap their client into having something repaired that isn't really broken. They have a reputation for excellence. They don't need to get clever. They operate two facilities for service. Their main shop is located in Lexington, KY and their satellite shop is located in Georgetown, KY. They also operate mobile service trucks that service the greater Lexington and surrounding areas. I have dealt with a number of their mobile service techs and was always treated with the utmost professionalism. They have responded promptly and done my work as quickly and efficiently as possible, sometimes in very inclement weather. Their mechanics know what they are talking about and I have personally witnessed the research that goes into an issue when their mechanics can't figure it out right away. They have extensive research options at their fingertips and they will stick to the research until they have found the proper way to diagnose and repair a service issue. I have seen this happen in real time. I brought them an issue that was not readily apparent. The first thing they did was collaborate and when that did not yield an appropriate answer, they researched and they solved my problem. They didn't keep guessing while burning through my finances trying to figure something out. All this is important, because when you depend on your truck and trailer for your livlihood, the last thing you want is for people guessing what they are doing or as they say, "faking it to make it." You want to know that the person under the hood knows what they are doing and have a course of action you can count on at a fair price. This business is a multigenerational family business. It is run by family members who work side by side every day, making the business their father left them after his untimely passing all that it can be. Upon being left unexpectedly with the reins of the family business, they picked them up with passion and professionalism, not expectation and entitlement. Theirs is the American success story. I do business with this company because they have old fashioned values and integrity. If Brad or Brandon shake your hand and tell you they'll get it done...you can count on that for a fact. It will be done as reasonably, realistically and quickly as possible. If you are looking for someone to service your tractor trailer, delivery truck or other automotive needs, you cannot go wrong working with these folks. So, come on in and put my review to the test. Shake a hand and make a deal and see if you aren't as happy with them as I have been. Five stars from this driver!

Customer service is not ok with their company . They could care less about it. Price is very…read moreexpensive for the price of other options somewhere else.

I went in to purchase items for my daughters car. I went to the check out and Dakota the cashier…read morewas very helpful. He was getting me checked out and forgot to put my veterans discount on my bill. He then had to call over a supervisor to help him with the transaction. It took him about 10 minutes to complete it. I just want him and the management to know that I really appreciate him going above and beyond to help me and not get frustrated in the experience. I will be shopping here in the future. Thank you Autozone. We need to keep more Dakotas working in the work force.

Very knowledgeable great attention to detail knew exactly what the problem was. Great customer…read moreservice would highly recommend.

Fantastic service from Ziggy's, especially for a weekend! While his employees were very busy, the…read moreowner stepped up and came out to do a tire repair for me, got me back on the road in about 30 minutes, for a fair price!

I bent a wheel when I hit a pothole this winter, and I needed a replacement. I like that you can…read moresearch their inventory online before going in. Keep in mind that a lot of their inventory is in West Liberty, so you might have to wait a day before you get your parts. But, the wheel was delivered before 9 AM next day. The wheel was hundreds less than buying new, which is good math in my book. Is it service with a smile? No, but it ain't Chick-fil-A, it's a junk yard. So, you kind of have to grade that on a curve. Not mean or anything, but perhaps curt. To be honest, I didn't care. They had the part I needed. They got it to me next day. The price was what I wanted to pay. Problem solved. I'd definitely use them again.

Wade was absolutely helpful with my needs. He made sure that the part that I needed was available…read morehe made sure that the labor of taking the part from the junk car would be done promptly. He also went out of his way to set up a delivery to a nearby body shop in my town, which saved me a drive of four hours With little children, this seems small, but helped me very much. I will recommend bluegrass and Wade specifically to anyone I know needing any part for their car. I am extremely satisfied and appreciative of what Wade set up for me. It may seem small to some but for me, he over, exceeded and amplified his position there at Bluegrass, if I could recommend anything I would say, Wade deserves a raise. He is kind and he is willing to make anything happen as long as it's within his means. Thank you Wade for your awesome service. I will be back in so many of my peers.

Within an hour of making the phone call to 24/7 roadside tire repair I was paying my bill. The…read moreservice fee rivals what you will pay for an in store repair and the tire costs are market pricing. Hard to complain when he helped turn what originally felt like a huge set back to our family vacation into a bit longer breakfast than we planned. Cannot recommend highly enough.

After getting a flat tire on a Sunday afternoon, we reached out to about 6 places looking for our…read moretire. (No spare and ours had a whole) No success. Called this business and he said he'd check and get back to us. Few minutes later, he called saying he found out tire. Hallelujah! He came promptly, polite, worked hard and quickly and about an hour later, we were back on the road. Thankful he was open 24/7!

A human actually answered their phone and was very polite. Said it would take about 30 minutes to…read moreget there and the driver arrived about 25 minutes later. My son's truck had a blown water pump just as he arrived to work at Kroger and the driver dropped it at my house easy peasy. Lex Tow did an awesome job even with it being windy, rainy and cold. Not a bad price either!

Called Lex Tow to get a dead car towed to a shop, was told it would be 45 minutes while they were…read morefinishing another call. We waited 3 hours on them without ever hearing back and their voicemail was not available when we tried calling to get and updated arrival time. Ended up having to call another tow company the next day because it was too late after we waited on them.