Wonderful customer service, have the parts I need every visit, overall GREAT.

Do not use this company as an UPS access point. My $500+ package was delivered there, where Mick signed for it. They lost and/or stole my package. UPS has confirmed Advance is responsible. Advance claims they are not. The manager, I believe his name is Joey, lied to me 2 times today over the package. Joey stated that he spoke with Tom at UPS, and Tom wanted me to call him and he could solve the issue. I called UPS, and Tom was never there today. That was really cute, Joey. I also loved your blank stare when I confronted you about that lie. Then, your quick recover, and claiming you misspoke that you actually talked to Scott and Scott said for me to call Tom. According to UPS, that didn't happen either. He also claimed this location does not have cameras, after I asked him to view the footage of the disappearing package. It has been one month since I first filed a claim for a missing package. Unfortunately, today, I had to resort to filing a police report, due to the package being missing. Today, I also had to call the Advance corporate office and speak with the manager. He stated that he will contact the sender, and verify the package was indeed lost. That is all I wanted. Period. It took one month for someone to call the sender and officially say the package was missing. As of now, I still do not have an answer. I am hoping the corporate manager makes good on his word, and can resolve this matter. Advance, if you would like the police report case number, I would be happy to give it to you. Your move, advance. ***UPDATE*** Regional manager still denies that the lost package was Advance's fault. He did, in fact, contact the original sender. So, I'll give him credit for that. However, he said that the sender can only file another complaint with UPS. I informed the Regional Manager that has been done 4 other times. He apologized and said that's all he could do, and that I should wait 10 more days, if not resolved, and contact him again. He then would "run it up the chain," and see what they can do. So, I've waited one MONTH already, but he feels I should wait 10 more days before he contacts anyone above him at the Advance Dept. That's fair, right?! I should wait 40 days total before anyone chooses to speak with someone that could possibly help me. You know, since I only have over $500's in limbo right now. Thank you, Advance Auto Parts. Tomorrow I am gathering my police report, and will be heading to the courthouse to officially file for a civil lawsuit. I tried to be nice and patient. I gave you 30 days of my time, that you chose to waste. You could have resolved this in a professional manner. read more

I just needed a battery. I was able to order online quickly and easily (and got a coupon code for 20% off) i had a question about the item, called and Nathaniel was very helpful. Stopped by and Tom was so great to check my alternator, my old battery, install the new battery and go over my warranty options. Will definitely stop in again. Great customer service, great price and location read more

I came in to get a tail light for my car. One gentleman was outside assisting a gentleman while the other worker watched smoking his cigarette. Maybe he was on break. I stood at the counter, waiting to be waited on, but no one ever came. I noticed a guy in the back standing against the back row as if he was hiding. He noticed me, but never came to the counter or acknowledged my existence. Another customer came in needing assistance with windshield wipers, but he had a cast on his leg, and couldn't stand very long to wait after he noticed no one was there to assist him..After standing there for a good while I just left the store, and went to the other parts place in town. I was in and out of the other part store quicker than what i stood waiting at Advance. Acknowledgment would have been great, to atleast let me know there were busy, but I stood waiting. read more