Had multiple issues on a long ride up through the country and found these guys along the way. The…read moreBEST experience I've ever had at an auto mechanic! Customer service was absolutely incredible. They truly cared about seeing me get safely back on the road. Even did a full check on the car (free of charge) after the repairs were made to make sure I was good to go. 10/10, highly recommended, cannot speak highly enough about Car Pros!

Best car shop I have ever been too! They really care about you and your vehicle. Won't be going…read moreanywhere else

I drove in alone from the Virginia coast and kept feeling/hearing something strange whenever I…read morepressed the accelerator. By the time I rolled into Johnson City I knew something was seriously wrong with my Jetta. With only 2 days in town on this Memorial week, I thought my trip to TN was a total bust. I was so relieved when I heard "get here in the next hour and we'll take a look." They not only fixed the cv boots on both sides, they did it quickly (in about 2 hours), and gave me a price I couldn't believe. My trip was salvaged, and I had a smile on my face the rest of the day. Thank you so much for being there and being fair!

Completely unprofessional and irrational. The mechanic I talked to got so offended that I wanted to…read moreuse a part that was 3 times cheaper (same quality just through a different company) than the one he proposed putting on, that he refused to even fix my car. He told me I was accusing him of being a cheat...I even apologized for offending him and explained that I was on a tight budget. Instead of discussing the difference in prices with me he told me he was going to "roll my car out and leave the keys for me to pick it up" and then hung up on me. I'm still astonished by the unprofessionalism. Obviously I would avoid using this business for any service.

This place, for me, does one thing and does it well. I get…read morefull synthetic oil these days, and know that I can go 10k miles between changes. JL will put that on my window sticker. Others have been unwilling to due to a policy or some such. Same with tire pressure, etc. They will offer a coupon or rebate when one is available, and are actually fast. I occasionally use another place, depending on the vehicle or town in I'm, and they aren't always so speedy. Locally, Jiffy Lube is my go-to place. 180 degrees from the oil-brand-named place that I avoid due to a really bad customer experience there. No complaints, other than the location and the crazy place to leave the business and re-enter traffic. I wish this was closer to home and in the towns I frequent most often.

They provided an excellent service at a decent price. I was impressed that they wash windows and…read morevacuum your car. Everyone was professional and nice. Quick and efficient.

A word to the wise. Don't be talked into an after market catalytic converter After two replacements…read moreand $1K the "check engine light" still came on. Josh told me there must be something else wrong with the car and did not offer a refund. The Subaru Dealer verified the problem was the converter and now I will incur an additional cost to get it fixed. Josh's work was fine but he just sold me a substandard part and failed to honor the warranty.

Friendly and informative staff, quick service, and reasonable prices! My 2012 Subaru runs like a…read morenew car again.

I brought my car in for an oil change service and the service man was very friendly, listened to a…read morecouple of my custom requests and had no problem performing them in addition to my oil change. They had ample seating which was very comfortable to sit in. They did a great job with my oil change and they will be my regular go to for future service!

Great service I needed air in vehicle on a snowy day and they took care of me . Thumbs upread more

Although the address is N. Roan, the building is actually behind the other two buildings. It is a…read moredetached shed with a sign on the front, so you can find it, you just have to drive to the rear of the actual address. There are a few parking spaces next to the building and the lot is paved. I walked into the door to the waiting area and waited while the owner finished a phone call. I told him I wanted an estimate on tinting the door windows darker. He said he was rather busy so it would be a couple weeks until he could get to me. I was fine with that so we checked my vehicle. He said I already had the darkest tint allowed on my windows but suggested tinting the windshield would help reduce sunlight into the cabin quite a bit. I was given a decent price and he said the phone call was a cancellation for the next morning so me could squeeze me in if I could get there. I returned the next morning, and he went to work right away. The windshield tinting took only about 30 minutes and looks great. I appreciate the honesty of not selling me something I didn't need, and for making a suggestion that really helped reduce interior heat. I will definitely return for my next tinting needs.

The guy has a sign up for a deal on tint 99$ however I got charged 213$ plus a surprise separate…read moretax charge that was not told to me before hand. The work was good but the deceitful tactic used to get more money out of me, and hold my key until I paid was not a good look for this company. I would not recommend this company.

Ridiculous quote. I had a brake noise. They said they couldn't find it. They quoted me $4500 for…read morea full replacement of my brakes. I ended up using some brake lubricant on my own and it fixed the issue. I saved approx $4480 over their quote. (they do not have good mechanics)

After my son's recent move into the area, I was tasked with finding an and reliable auto repair…read morecompany. I checked into American and Import Auto Repair and was not only impressed with the reviews but also my initial visit. We had two cars that required routine maintenance. The service was performed quickly with an inspection that was comprehensive compared to what we had done before. They pointed out issues that are eventually going to need to be addressed but indicated that could be addressed later. Both vehicles had slow tire air leaks and were repaired for no additional charge. Prices are reasonable and communication by the mechanics is exceptional. Special shout out to Josef and the excellent mechanics that worked on our vehicles.. I would highly recommend this shop to anyone looking for an honest and reliable auto repair shop.

wanting to give an absolute biggest thank you to Jermiah for coming out and replacing my psp very…read moresweet respectful and done an amazing job 10/10 definitely recommend!!!! Helped me understand the problem and process of it. would definitely call again with any more car repairs !

I paid $75 for him to tell me I needed a new battery. But never diagnosed what was actually wrong…read morewith my car. I knew the battery was dead. Still at square. Very disappointed. He literally spent 15 mins on the car to tell me what I already knew. Want a refund.