I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

We had a Dodge Journey we bought in Bristol TN a few years back and almost home, the engine light…read morecame on and it was having power loss. The Bristol dealer told us to take it the a local Dodge dealer for them to look at and they would pay for the repairs. Well the Journey had to have the entire ENGINE replaced and Bristol told us to leave it there and they would pick it up, and pay Carville. Well, ever since then, they keep sending us offers for a car we don't even own! They've sent letters written in hand writing using fake names to get our attention. They keep sending us ads and we told them to leave us alone, but the garbage keeps comings. The has to be a LAW to STOP people like this from harassing people. We've heard bad things about this dealership and regret ever going near them!

My complaint is with the website. I went to look up an item and the site wants me to create an…read moreaccount to do this to see if the item is in stock and the price. There is nothing wrong with price shopping for the same item (Same manufacturer and same stock number) at multiple locations Forget it Advance. I'll go elsewhere.

What a rip off!! GO TO WALMART…read more much cheaper than Advance...... example- turtle wax ice (spray wax) advance 11 dollars and some change. Walmart 7.65 (both 20 ounce bottle) note- advance did offer to price match this item... 5 gallon Valvoline OW-20 (full syn) motor oil advance 37.00 Walmart 22.00 note- advance (will not) price match motor oil........ conclusion: advance auto 48.00 dollars. (approx. give or take a few cents) Walmart 29.65 spoke to the cashier about this, he stated he could not help me. I will be going to Walmart for all of my automotive needs. Advance needs to stop ripping customers off..... also when you go to advance take your cell phone with the Walmart site pulled up. I believe they will price match most items, except motor oil......I only priced matched 2 items!!

We had an original, verbal agreement to keep the tires and the rims (Yes, this was 100% specified,…read moretoo) on our car due to us buying a new car of the same model. They lied to me when we talked on the phone and was told it had been there for a month, which is completely false. The car had only been there for about two weeks, in which we did make attempts to pick up our rims and tires, but no one would answer the phone at all. They told me the issue needed to be resolved, even though the issue was clearly of their own doing. I had to call a family member to take me to go and pick the tires and rims up, to which we were told they sold the rims, even though it was in our agreement that was not to be done, and we were to keep them. The person who I am assuming is the owner came out raising his voice at me over and over again, asking how much to make it right, and did not provide me with time to call my husband, as I had no knowledge on how much rims costed, and was basically conned into agreeing to take 60.00. After this he said "That's it and we're done" and walked off. He very much so, I felt, took advantage of me based off of my lack of knowledge and gender. I would not recommend this company to anyone, especially any woman. I felt scared and threatened by this man. My husband has been buying parts and batteries off this company for years, but we will be going to Jerry's from now on.