The staff is so nice and helpful here…read more I called ahead to make sure they had the part I need. I was changing the cabin air filters in our vehicles. I also picked up some windshield wiper fluid and grabbed a sunshade. When I went to the register the worker asked if I wanted to take the shade outside to make sure it fit first. I thought that was super nice. It did fit and I did purchase it.

Awesome service! We purchased a battery ... it was installed, and we were on our way in less than…read more30 minutes! Thanks guys!

Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.

Kevin was very helpful in getting us back on the road for our family vacation. Had everything we…read moreneeded including tools to borrow. Great service!

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Thank you Rick for your genuine and caring attitude. With all the car part stores that are…read moreavailable to me, I like yours best because of the one on one experience and advice maintaining my car and truck. You went out of your way to help, advise and also save me money. You, my friend, are the best! - Kevin

Went for a battery test, Rick was very nice. He was very informative about the ins and outs. He was…read morenot pushy to force me to buy his battery but he gave me several options to choose from. 10/10 for Ricks customer service

Aaron is extremely professional and did a fantastic job on my wife's Honda Accord front fender…read moreparking lot 6" long dent. He is like hiring a rare artist who won't stop until perfection is achieved.

Excellent communication. Quick response, knowledgeable. The ding was repaired at my home and the…read moredoor looks like new. Reasonable rate. I would recommend the service (but hopefully don't need to use him again!)

I needed a speedometer cable and housing to replace the rusted one for my Classic Car. I called…read morehere and the parts clerk assured me he could have one there by 5:00. PM that day. I also needed dash light bulbs, which he said he had in stock. I called after five and sure enough he said the cable was there. This parts clerk was friendly on the phone as well as in person when I arrived. I was impress that this Auto Parts Store took my order over the phone and did not require me to give them Credit Card information like some other's do. Kudos on that!

Great customer service! Needed a battery for the motorcycle and they worked so hard to find us one…read more Even went to the competitors to find one. So excited now that we can ride with our friends. I cannot say enough good things about them!! Shout out to Ronnie!!! Thank you so much!!!!!

Awesome workers that are honest and will come help you. We needed coolant and they came out to…read morecheck and recommended what we should get. NOT the most expensive but what they would use. They told us how to use it and wait for the car to cool before. Very informative and nice.

Amazing customer service. I came in to get wind shield wipers for my car. Not a big deal for some…read morepeople , but first time experience for me. Anyway Tim , immediately greeted me when I came in the store and helped me pick out the right style and size wipers. Another lady employee walked by and also said Good Morning while Tim was getting the wipers. Tim put on the wipers on within minutes. I will highly recommend O'Reilly Auto Parts store in Yorktown, because their customer service is awesome ..