I went by to see if they could reset my maintenance minder. I had an oil change, but we couldn't…read moreget it to reset. Asked at this location to try a reset with OBD scanner, they told me it couldn't be done that way. They told me to go to dealer. I went to O'Reilly's instead, and they said let's give it a try. They reset it in 2 minutes with OBD scanner. Difference in attitude and support was memorable.

I went to Advance Auto Parts in Lightfoot to get battery checked on 18 Jan as my battery wasn't…read moreholding a charge. A short baldish 30 something year old put the tester on the battery and said my alternator was bad (car only has 53000 miles). Since car wouldn't start I asked for a jump as I had my own jumper cables. He said no "sorry your day isn't going well." Got a friend to bring their car there and quickly jumped started. Took car to local dealer who tested the battery and it wasn't holding a charge ( only 80) and the alternator was fine pushing 13.7 volts. Had the dealer replace the battery. This Advance Auto Part employee had no idea what he was doing and the other two there didn't care. He also said clicking sound when turning the ignition was because of the alternator which is complete BS As that sound is the starter. I will never use this place again and will tell everyone I know about this shoddy business.

Bobby's is the best ! The other day my tire blew out on rt 17 - I live 30 minutes away - Bobby…read morehimself came to the rescue - ordered 4 tires and gave me a ride home to wait. Over and above - the staff are ver knowledgeable especially Amanda - I'll be going back for all my maintenance and service needs. Vickie

I have been dealing with Bobby's Auto Service Center since he got started in his own business…read more Bobby and his crew are experienced auto technicians that truly care about their customers. From State Inspections and oil changes to major auto repair they can take care of your needs. Reasonably priced and quality service. Quality service is not cheap and cheap service is not quality work. Just to let you know this is a prime spot for state inspections and it is first come first served so there can be quite a wait at times but at least they are not the type of shop that is just out looking to rip someone off by telling you need work that does not need to be done. Make sure you give Jasper some love when you go by there..

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

Do NOT take your car here, for repairs. I took my vehicle to this shop and told them I needed my…read moreclutch replacement. I know, because I was driving when my clutch went out. I paid in the ballpark of $2K for a clutch and flywheel replacement. I ALSO PROVIDED THE PARTS. I reviewed the invoice and I was still charged nearly $200 for a diagnostic fee. I confronted the guy at the front desk over a phone call. He hmmd and hawdd, when I confronted him on this. He started talking about reviewing the recording our phone conversations, to determine anything further. I declined giving him or his company any more business. Customer service is MEH. Charging a diagnostic fee, when you tell them exactly what needs replacing; That is crazy! Take your vehicle elsewhere, unless u wanna be ripped off friends!

As a woman, I have a hard time being impressed by auto shops. In fact, I generally leave a bit mad…read morebecause I feel like I'm being taken advantage of(the girls that get it, get it). But from the customer service, the cleanliness, the fair prices and just overall good vibes, I think I've found my hometown automotive shop. We went for a state inspection, were provided a detailed report, and we weren't told we need to do hundreds or even thousands dollars worth of work to pass, I truly believe these people take immense pride in being honest people and it shows. Thanks you guys!

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

Great customer service, reasonable prices honest business . I went in thinking my alternator was…read morebad to find out it wasn't and they didnt try to scam me like some other places would have. I appreciate this place.

Good people, and the best price around. Small shop but will take care of you! Fixed my alternator…read morepretty quickly despite being a man down in the shop!

Employees here at this location are bringing it down. Google says it opens at 7:30, I get to the…read morestore and precisely the door says 7:30. I try the door at 7:31 nothing it's locked, I go back to my car to give them a few more minutes, I try the door 5 minutes later at 7:36 and nothing it's still closed. I try the phone to maybe speak to someone to ask if opening time is actually 7:30 am I watch how they ignore my call right infront of my face. It is now 7:46 16 mins past opening time and the door is still locked, regional manager should investigate and terminate responsible individuals and store managers present that allow this level of unprofessional practice. Such a big franchise should not allow employees to tarnish business this way.

Had a horrible experience there this morning. I went in for a tail light. The man who was helping…read moreme did not seem very knowledgeable. I was having to tell him information that he should have known or been able to look up. I came because I saw they offered the service of free installation but he was not knowledgeable on that either. He also tried to sell me three different bulbs saying I could return what I didn't need. At that point I knew I needed to leave. I went right to Advance Auto got the exact bulb I had told the man at O'Reilly's I needed. While checking out the man there confirmed it was the right bulb apologized for me having such a bad experience and gave me a discount. I was able to change the bulb myself which says a lot because I'm a female with long nails. The man at O'Reillys was saying I'd need special tools and warning me if I broke pieces how much they'd cost to replace. All and all a horrible experience!!!