I am impressed with the staff at my local AZ. Each time I have been in the store the staff are…read morecourteous and helpful. The parts are reasonably priced. Recently I rented (free) a tool to remove a cv axle and it worked perfectly. They have the parts and can also transport parts from another store. I recommend Auto Zone

I was in a bad way when my car just suddenly stopped working on the side of the road. These guys…read morewere beyond knowledgeable and helpful. They were packed and slammed with customers and they did an amazing job fielding their questions and concerns and helping me out in the parking lot. Great bunch of guys.

Ran over a bolt on a Sunday and they got me in and repaired tire quickly and courteously.read more

I wrote a review about my experience at this location, but the experience of getting Mavis to…read morereimburse me for damages was so frustrating that I feel the need to update and share the finer details. If you don't want to read on, the short version is this: Mavis negligently caused thousands in damage to my vehicle and tried every backhanded trick in the book to avoid paying out. 1. If you are not knowledgeable about cars, this store will attempt to upsell unnecessary work and convince you that it is essential. I came into this store looking for brake pads and was all-but-coerced into $1000 of work. Is that partially my fault for not seeking a second opinion? Sure. Does it change the fact that they ripped me off? No. 2. During my visit, Mavis took six hours to do a job that ordinarily requires two. 3. While doing this job (struts and shocks), Mavis mechanics negligently used improper tools and methods causing a great deal of damage to my vehicle. This was later confirmed by another store. 4. When returning my vehicle to me, it made a comically alarming noise from the area they repaired. I demanded a ride-along and they sent a front desk staff member who attempted to gaslight me into believing that the noise was to be expected. I demanded a second ride along with the mechanic who did the work. He lied directly to my face - knowing that he had broken parts in my vehicle - and doubled down on the car being perfectly fine. In fact, my steering assembly was not intact and it was extremely dangerous for me to drive that vehicle. 5. I took the vehicle directly to the local dealership who immediately found the damages. They could even identify the incorrect tool (pickle fork) that they had used to cause some of the damage. They promptly repaired my vehicle and gave me documentation to pass to Mavis. 6. I reached out to Mavis with the documentation and they promised to reach out after completing an investigation. I waited two weeks with no response before reaching out for an update. They claimed that the regional manager attempted to call me a few days afterward and had left a voicemail. I have no missed calls or voicemails for that date. I suspect that this was an attempt to stall past the dispute deadline for my credit card. 7. After getting in touch with the regional manager on a Wednesday, he took down my story and told me he would call me back at lunch or Thursday morning. He did neither. 8. I emailed customer service on Friday asking if he would be returning my call. They verified that they had just spoken to him and a call would be forthcoming. Never came. 9. I emailed them again the following Monday morning explaining that I was either going to get a call that day or escalate the matter. They emailed back the standard, lifeless "your concerns are being taken seriously" script and once again stated that the regional manager would call me. Never came. 10. End-of-Day Monday, I send another email asking if there would be a call and demanding a higher supervisor if not. They immediately had a customer service agent call me who explained that he had no update for me, but had simply been told to call and repeat the same lifeless script. 11. I demanded that the matter be escalated to the regional manager's supervisor. Magically, associates of the regional manager suddenly have time to reach out and discuss the matter. 12. I received a call from such an associate. I was promised that I could go to the Mavis store and be immediately reimbursed for the small portion of damage they agreed to make right. Naturally, all I had to do was wait for the agent to contact the store, confirm, and call back. Never came. 13. I received another call from a new agent who contradicted the previous fellow and insisted that I take a check and that stores never pay out directly. It took them a week to mail it out and another two to arrive. The time between Mavis destroying my steering assembly and them actually reimbursing me summed to over a month and a half. They managed to weasel out of paying for the most expensive damages and I don't have the resources for court, so I'm still down thousands of dollars from this nightmare. In conclusion, this shop upsold me on unnecessary work, knowingly damaged my vehicle, then tried to play every trick in the book to push me off and not correct their mistake. I spent a week without a working vehicle, emptied a large portion of my savings, and went through a great deal of stress to even get basic contact back from their customer service.

I am so happy and grateful I found this shop. They are so helpful and honest. I felt welcomed and…read moretaken care of. It is hard finding an auto shop you can trust. I can full heartily say that I trust this ship and will be coming back.

They are amazing! I called looking for a four wheel alignment on my Tesla, and for someone to take…read morea look at my front suspension. They did that and the four wheel alignment for Under 100, definitely a good deal.

My goodness!.!.!.! We was headed out on a family trip for the weekend, and during the drive down…read moreHWY 64, the low air pressure light came on in our Explorer. I pulled into a gas station to put air into my tire, and could hear it coming out as fast as I was putting it in. My wife seen Thomas Tire & Auto, across the street and called them, and they said get it in over. This was at 4:50 in the afternoon. Not only did they remove what was left of a plug in our tire out, but patched the tire, where we wouldn't have anymore problems with it, the rest of the trip. Did not want to charge us, just told us to enjoy the rest of our trip!!! Great people, very helpful service, and fast work right at 5:00pm and getting ready to close! Highly recommend them if you're in the area!

They always always upsell.. They added ..per tire charge …read more. Paid more then what I intended.. I wont be back.. they took forever...

Very friendly staff and I didn't have to sit around and wait. They done a great job on my 2025…read moreSilverado 2500. Highly recommend.

This shop plus Chris is amazing. I would recommend to anybody. Customer service plus great job on…read moremy car made this experience great and fast too. My car was in and out in 4/5 days for the whole right side of the car that needed to be fixed. Thank you Chris and team for fixing my BMW.

I had a great experience despite having to spend money on tires-such a necessary but high expense…read more The process was very easy-I ordered the night before and got a preselected time slot. They called me first thing in the morning to confirm my appointment and they also let me know I could come in earlier. I opted for the earlier time slot and asked how much time it would take. They told me that I was the only car there. I pulled up in 15 minutes and was taken care of promptly. They offered me extras without pushy and suggested upgrades and provided reasons as to why it was necessary. I appreciated the concern, care, and efficiency of the staff.

Very professional employees here and always have a sense of urgency about them. I bring all my…read morevehicles here and they do honest work. They try to fit the needs of your issues in a great manner.