If you need a diagnostic run on your vehicle, they do not have the tools, as they advertise.read more

Car battery died and was denied service by another auto part store because of the rain. I called…read moreAutoZone and they were so kind and ready to help. They were able to install my car battery and were very respectful!

Car battery died and I came in to buy a replacement. I asked if they could install it, and was told…read moreno because of the rain. I completely understand if that's company policy, but the employee who answered was unnecessarily rude and dismissive about it. Adding an extra star because another employee did try to help and was much more respectful, but was told by the first worker they couldn't do the installation. I ended up going to another auto parts store a couple of blocks away, where they installed the battery without issue and treated me kindly.

Your car breaking is stressful as is, I had gone into this orielly for an alternator as I had my…read morecar professionally diagnosed, a pain in the neck but thought I'd save myself the extra couple hundred bucks. I had normal and friendly interactions with most of the staff here. Except mark. Mark is an elderly employee who seems to think he's a mechanic. After I was sold a faulty remanufactured alternator (happens wasn't too worried) I went to return it. And settled on getting a brand new one to save some hassle, well the expert Mark sold me another faulty alternator. So after having already spent time and money to uber myself back up there to return and replace it once again. Mark decides and I quote "it's your car not our product, I don't feel right selling YOU another product if you're just going to return it" so after a brief but respectful argument and his coworker Maria stepping in to mediate. I let mark know his job is to sell car parts. Not play diagnoses hero. And end up buying a brand new one out of pocket again because mark refused to refund the faulty product he sold me and also refused to get a manager. I ended up taking the part and vehicle to Universal Auto Mechanics shop and they kindly let me know it was yet another bad product. Luckily they decided to just sell me a new alternator directly and I returned marks faulty product again to the store manager. I have receipts with dates and times and marks name on it, he was rude and slightly racist. As much as I'd like to get an apology getting mark investigated and or fired is fine by me as well. Great job everyone else, mark I hope you lose your job. You're a poor excuse of a retail worker who likely should've quit long ago

I'm not sure if the man named Sterling is the manager there but it is absolutely unacceptable the…read moreway he addressed a young man that was changing a battery for a lady outside. It does not matter if the customer service is good when he behaves in such an offensive manner towards his coworkers.

I understand that private businesses can implement policies some shoppers don't like and have no…read morelegal repercussions -this is America after all :), but consumers having the buying power and with modern technology, the ability to share. Not having walked 5 feet into the store, an employee from behind the counter rudely asked if I had a mask, and that if I didn't, I couldn't stay in the store. I was confused for a second, then retorted "well, I suppose I'll go buy my oil somewhere else." He responded with as much sarcasm as he could muster, "yeah yeah, ok bye." The staggeringly high percentage -facetious :)- of 0.0000003% of the population of Harris County has died from COVID-19 (Johns Hopkins). The "law" requiring masks is unconstitutional and it is unfair of the store to penalize those with asthma or allergies who can't breathe well with constricted airflow. Again, it's a private enterprise and they can do what they want, but I just wanted to let anyone who values our liberties and preventing government overreach know. FYI, AutoZone had everything I needed!

I just went in to the oreillys store at 2110 katy cut off road to make a return of wrong parts…read moreordered on line

This is my first time ever visiting an O'Reilly's before…read more... My license plate needed to be changed on one of our cars. I was told by a gentleman up the street to visit O'Reilly's to get a license plate kit to install it. A gentleman approached me in the store who was overall very nice. Asked if I needed anything and I told him I needed a license plate kit. He sure enough told me exactly where they were. They had a rather extensive assortment of kits, custom covers and designs to choose from. I found what I was looking for with no problem. I didn't have any tools with me and I already had the guy at the tire shop remove my old plate which was difficult because of rusted and stripped screws so my car was bare on the back. Obviously driving without a back license plate is risky so I asked the gentleman if he would help me install the kit but he said, "we don't help with these." I was surprised because I've gone to Auto Zone stores and they help me with minor things like that all the time. That is the only reason I couldn't rate 5 stars. Other than that, good accessibility, clean, fully stocked and organized is how I would describe this store.

I will never purchase anything at this business again and I'm heavy on the never…read more I told the salesman that I needed a bracket for my license plate, he assured me that I had the right part but he wasn't even knowledgeable on why I needed it for the front of my vehicle. after I made my purchase I went to macco for them to install it and at that time I was informed that I didn't have the right part. so I immediately went back to advance auto parts to return it now they did ask for my receipt but I had threw it a I had discarded it and I told the salesman I just purchased it less than an hour ago. He never told me that since I didn't have the receipt that I could only receive a gift card back. he only said for someone reason it's only allowing a gift card. so I called customer service and to no avail I still couldn't get my money back and was given a report # after a week no one has called. I called them today and give them the report # and now all of a sudden it's because I didn't have my receipt. I'm a woman and I don't work on cars or have any car issues, this is the worse experience I've ever had with a company.

Not a very customer oriented company. They purposely don't write their return policy on receipts…read moreas I found out the hard way today they have the shortest return policy of any Auto store (45 days). O'reilly is 60 days and Autozone is 90 days. A few days late and lifetime burn in my book.

Sometimes I'm sad, sometimes smiley Sometimes I'm slow,…read moresometimes wily But when I need a part For me or my tart I will always come to O'Reilly This is the O'Reilly located on Bellaire way out west of Houston, a couple miles west of Belt 8, in Alief which is a pretty multi-ethnic part of town containing a lot of Vietnamese population. And it's really Anais little store with decent service and your average O'Reilly prices. They had what we need it and we appreciated them being here for sure. Owned by Bill = 1 star. Oh wait, they're not? Okay then I like them.

I always visit this location, and I've NEVER had a bad experience until today. I visited today to…read morehave my hood popped opened so I could have my battery checked, and put coolant in, however, I was not able to do that. Upon entering the store, no one was in line, I bought the item I wanted and when walking to the register, Kona, greeted me and asked me if I needed help with anything more. I asked her if she had anyone that could assist me with opening my hood due to said reasons, to which she happily obliged to help me herself. She was outside for a good 7 minutes, struggling with my hood, and as she's close to getting it open, a man named Luis, walks outside and stares at her for a second, before snakily walking up to both of us. Radiating off of him was pure, peon energy. I just knew he was going to say something to her. The energy was so strong you could almost smell it off of him. Smelled like straight up Bitch. He sees her working on my hood, and stupidly asks her what she's doing. Uh, she's helping me. What else could she possibly be doing with her arms inside my engine bay, up to her elbows trying to unstick my hood latch? Chillin'? Catching some rays? I inform him, myself, what she's doing, he straight up ignores me, and asks her again. LOL okay! Now she responds with the same exact answer. He then responds "You've been out here too long; you need to go back inside and help the customers. There's a line." So i'm like how unprofessional. Why are you berating her in front of a customer? Why aren't you helping on the registers Mr. Manager? Fill in where you fit in. And that's exactly what I ask him. To my amusement, he replies that he can't take her place. He cant help me. And i dont need to ask him why he cant. When I tell you I had to dig deep to keep all kinds of intrusive thoughts from winning over me, I dug past the core of hell itself. So again I ask him, okay she can go help on the registers, can you help me with my hood then? Again, his response? Nope. Okay cool. They go inside, and I walk inside to see what type of fire theyre working with. There is only two people in line. Three people, including Luis, are behind the registers. There is no line. There is no fire. And Kona? Idk where she was but she was not on the registers. What? Did he get all butthurt and send her to the back because I spoke up for her? Was his ego so bruised he had to small man syndrome a young girl? Wild. Due to that, my battery never got checked, my hood never completely opened, and i was not able to put the coolant, that I had purchased, from this exact same location a few weeks prior, into my car. Luis left me in a safety hazard. A Rut. When I tell you I drove 30 minutes home with my car like that? I did. What else was i supposed to do? I waited outside for 25 minutes to see if he'd send someone else to come assist me in the meantime or if he himself would come outside to check if i was still there and needed assistance by the time his "line" cleared out. Nope. Nothing. So I left. I don't care what problems he's having with women in his personal life, that's not my issue to bear, but if you want to take out your frail ego out on women then maybe working at a place you will eventually service a woman, isn't for you. Maybe working with women isn't for you. Maybe try a gay bar. That seems right up his ally. How unprofessional, how disgusting, how petty, how unnecessary. It would've taken NOTHING out his time, to switch places with Kona and assist me while she went back to the registers. But no. Look, treat your wife and kids like that, not me. I am not her.

I was driving by a gas station to get my car detailed when I realized I needed to register for my…read morevehicle's inspection. I saw a sign indicating they offered state inspections, and since there wasn't a long line, I decided to pull in. I'm glad I did! The crew was incredibly helpful and completed the inspection of my vehicle in no time. They were as accommodating as possible.and my inspection was done in record time.skip sitting in writing room that smells of petrol, and visit temperature

Meh. Customer service here just sucks. Every time I go, the female staff is just talking amongst…read morethemselves and when asking a basic question, you get an attitude. Luckily there's an AutoZone on same street so I don't have to darken their doorway here anymore. Oh well. Stay mediocre ladies!

Great work and service, fair pricing. Also repaired and associated issue without charging extra.read more

HORRIBLE CUSTOMER SERVICE !! If I could rate 0 stars I would !! He pretends to be genuine but…read morereally isn't !! Money hungry at its finest !! He overcharged me for something so simple that a dealership would've charged me less for !! SAVE YOUR TIME & HARD WORKING MONEY !!

Exceptional personal service by highly qualified staff. My 2017 RT was quickly diagnosed while I…read morewaited, and repaired. Alejandro is clearly highly competent and running what likely the best bike repair and service shop in Houston. I highly recommend them.