Last Monday my battery in my car started tripping while I was on the freeway. I googled for Auto…read moreZone, and on the way, O'Reilly came first. Boy am I glad I stopped here! Sergio was theeee best! He first tried to clean my battery before jumping right into purchasing a new one. And when I say clean, I mean clean! After taking his time and cleaning it, he tested the battery and it read it was bad. Just to be sure, he tested it 4 more times! I ended up having to buy a new battery, and he installed it with no problem! He never made me feel like I was an inconvenience. I could tell he genuinely wanted to help me, and I appreciate that. I even tried to tip him, and he would not accept it. It was 9 am Monday morning, and his store was super busy, but he never made me feel rushed. Thanks again for helping me that morning Sergio! You turned my hectic Monday into a positive!

Nobody knows how to pick up the phone my car part was supposed to be there today but it won't be…read morehere until the morning. No one wants to help me and everyone has a trash ass attitude.

I stopped by to return my old battery for the core refund. The store didn't appear busy -- I…read morecounted at least five employees on the floor -- but no one was assisting customers at the counter. There was one customer ahead of me and one behind me, and we waited about 3-4 minutes before anyone came to help. Once I was assisted, the interaction was pleasant and professional. However, it felt like the team was focused on "looking busy" rather than acknowledging customers who were clearly waiting. A simple greeting or "we'll be right with you" would have made a big difference in the experience.

You have a female employee who needs to be fired she refused to accept my returns and told me I had…read moreto return the items at the same autozone I bought them from. She was really rude and wasn't helpful at all. Worst autozone.

Got great service coming here Jason helped a lot great guy, great customer service. Would recommend…read morehim to others if help needed

They are not helpful and to slow and lazy we had to go too ORielly down the street there they were…read morevery helpful

Went there for the first time on Monday. While waiting for help. This employee was helping someone…read moreand cussing a whole lot. So I when I get to counter another guy helps me unprofessional as well Takes his mask off to answer my questions I said to him....... why are you taking off your mask He says so you can hear me I said I can hear you. He was like ma'am as if am a problem to him for saying that. (Signs says must wear mask) I said to him this must be mom and pop cause y'all so ruled and disrespectful Paid something for someone and lefted UNPROFESSIONAL POINT BLANK THEY DONT CARE ABOUT CUSTOMER SERVICE Wiliest and bissonet Houston

Came in I am a woman so off the bat they think we don't know anything about cars . VICTOR Asian guy…read moreis super rude to begin with . Ask for a part I had already called for tells me he only has the $160 part not the $60 I was told over the phone that was available. Ask him for any other part rushes me and is like is that all you need starts naming the parts I said is that all you need I'm like what is wrong with u continues to be rude so I just tell him to give me the part and forget the other if I really didn't need it I wouldn't have bought it . Go somewhere else this place is full of rude douchebags l. Not my fault he has to work there should of done better with ur life azzhole

Really love this place my mom went to auto zone they didn't help her to change her window blade but…read morethanks to this place really help her now she is happy now she can't drive in the rain with no problem.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Shoutout to Right Auto Diagnostics for keeping my vehicles in the best conditions throughout the…read moreyears. I highly recommend them if you want your vehicles to last!

The staff is attentive and friendly and the repair rates are reasonable. I've had several repairs…read moreperformed on multiple vehicles and have yet to experience a negative result.

This is by far the worst advance auto parts store in Houston! I highly recommend you go elsewhere…read more I stood in line for 15 minutes with three other people behind me then when I was next in line (2 cashiers working) the lady had the nerve to say, "hold on for a moment"while she spent time clearing up a pricing issue from the previous customer on the shelves...so I had to wait for the other cashier to finish with their customer! Absolutely ridiculous, I said I will never go back.

I've been different Advanced auto parts and I always pick them over any other competitor since I've…read morebeen driving. But this location has poor customer service. I came in with concern about my check engine light. And I don't mind a wait. Cars are complicated. But when it came to me the guy named Joe help me out but never acknowledge with my boyfriend. He ask me boyfriend what kind of car it was and when it started happening. I answered the questions and told him when it all started. When he hooked up everything he continued to talk to my boyfriend like I had no clue what to do with my car. And as soon as he was done a had a few more questions to deal with my car. I want to buy a few more items and he walked away from me. So I picked up 3 more items that I also needed for my car. (But I understand they are only there to make sales, but no need to NOT make an effort to see what a person needs.) I'll take my time and money elsewhere.

This is the place to buy car parts! I got their phone number off of google when I was looking for…read morebrake pads and rotors for my Lexus. All the "big guys" wanted more than double what I was quoted here. Their customer service is exceptional and they even offered to deliver my parts to my mechanic shop at no additional cost! Can't get much better than that! Finally a way to save money on car expenses!

From the owner: Specializing in wholesale and retail auto parts for all domestic and foreign vehicles. A&K…read moreDistributors has been serving the Houston area since 1982!

I had a great experience with this business! They offer a wide selection of quality auto parts,…read moreprovide reliable and honest auto repair services, and also have a solid inventory of used cars at fair prices. The staff was knowledgeable, friendly, and took the time to explain everything clearly. It's hard to find a place that does all three well, but they truly deliver. Highly recommend for anyone looking for dependable automotive service and vehicles!

Great work and service, fair pricing. Also repaired and associated issue without charging extra.read more