Andy was incredibly kind and generous in helping me with my auto part needs. He took the time to…read moreclearly explain why this was the right part for my vehicle and did it all with a smile. He was well-spoken, professional, and well-presented. I'm so glad I was able to get his name so he could get the shout-out he truly deserves!

"I've had a great experience every time I've come here. The staff is consistently helpful,…read morefriendly, and attentive. They truly go above and beyond to make sure their customers feel valued. Highly recommend Thanks for the help with my break light!!

So thankful for Dre and all his help finding and changing my car jeybattery in and out in less…read morethan 10 minutes. Store was neat and clean and in a good location.

They had exactly what I needed. And Kevon was extremely helpful with installing my new car batteryread more

This is our go-to auto parts store…read more They replaced a battery for me today, testing all performance items before & after installation. Always excellent, friendly, knowledgeable service!!

If you say you will preform services, such as changing out a battery. Do not lie to us and say you…read morecan't because you only have two employees right now... but walk inside to find four at the counter! I know I have a Chevrolet Silverado that has a brace in the way and has to be removed. That's why we opted to buy the battery there due to your service. BAD IDEA! No, I did not inform the manager that we have a large corporate account. That should not matter. Either you offer the service or you don't! And of the four counter people only two were with customers... I love our O'Reilly's in Ville Platte, LA!!!

I was looking for an alternator belt and they have the most cost effective one in the area! I've…read morebeen to many places for it and this place was the most economical one! A staff was nice and friendly!

In and out in less than 10 minutes on a Saturday! You can't beat that!. I went in due to an issue…read morewith my battery, and the staff was ready and available to assist me. There was a bit of a line when I got there, but it moved quickly. The staff helped me see that my battery had a dead cell, and due to my warranty, they swapped it out. Anytime I need something, I stop by my local auto zone, and they are always so helpful.

Brought my 2011 Ford F-150 I with an oil leak. Quoted me in about 20 mins. Excellent cash price…read more(they add 3% for CC). Took less than 24 hrs to get fixed. Super happy. Would certainly recommend.

DO NOT TAKE YOUR VEHICLE HERE! I've given this shop multiple chances, but unfortunately, my…read moreexperience has been nothing short of criminal. I have spent over $4k over several months for the same unresolved issue. First, they misdiagnosed it as a bad throttle body. Then later admitted it never need one. Next, they claimed it was the PCV valve, which they had already replaced two years prior. When that didn't resolve the problem, they said I needed a new water pump and hoses, which failed to resolve the issue. Finally, they told me I needed a $4500 head gasket repair. At that, point, I sought a second opinion at the dealership. Only to learn the problem stemmed from the previous work, which had not be done properly. I am a teacher who cannot afford to pay thousands of dollars for "guesswork." Despite multiple chances, the shop has not offered any refund or attempt to make this right with me. At this point, based on the actions (or lack there of) of this shop, I no longer believe this is a case of gross incompetence. I believe it was done with intentional deceit and I can't with good conscience recommend this place to anyone.

Everyone in the store is really helpful has a lot of Knowledge what is good for each type of car…read moreThe person that was helping I think his name was Maddox? and he was telling me about my coolant needed to be fixed and lot of other things wrong with my car that can Benefit me in the long run great guy :)

Decent O'Reilly in the area! I was looking for an alternator belt and they had it and ready to sell…read morefor me. Inside the store a bit old and dim to me. It would be more welcoming if more lights there.

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

I really wanted this purchase to work out. The buying experience started off well, and my…read moresalesperson was responsive and helpful initially. Unfortunately, everything that happened after I drove the vehicle home changed my opinion of Katy Honda. I purchased a 2018 Honda Civic Si on July 17. That same evening I discovered an oil leak and a driver-side low-beam issue. I notified the dealership immediately and returned the car the following morning. During that drive, multiple warning lights and system messages came on. Katy Honda kept the vehicle for nearly two weeks. During that time, I repeatedly asked what had actually been diagnosed, what repairs were being performed and for copies of the repair order and inspection documentation. I was told I would receive those records. I didn't. When I finally picked the car up, the low beam still wasn't fixed. Then on August 8, substantially the same warning-light condition returned. At that point I took the vehicle to Gillman Honda for an independent Honda diagnostic. Gillman documented permanent P0172 and found that the PCM had been modified, was missing diagnostic information and had a serial number that did not match Honda's data list. They recommended replacing and reprogramming the PCM. Only after I returned to Katy Honda with that independent diagnosis did I finally receive the July 31 repair order I had repeatedly requested. Katy Honda's own document showed they had already retrieved P0172, reset it and documented an "aftermarket performance intake, exhaust and possible tune." That information was never disclosed to me before I bought the vehicle. I also later received communications from the prior owner indicating that the rear-main oil leak and recurring warning-light condition had been disclosed during the trade-in process. I'm not claiming every employee at Katy Honda knew that information, but I believe it is fair to expect a dealership to know what it is acquiring, properly inspect what it is selling, and disclose material information it discovers. I have tried repeatedly to resolve this directly with Katy Honda management. The issue remains unresolved, and I have now filed formal complaints with the appropriate agencies. I don't expect a used car to be perfect. I do expect transparency, documentation and accountability. That is where this experience fell apart for me.