Car battery died and I came in to buy a replacement. I asked if they could install it, and was told…read moreno because of the rain. I completely understand if that's company policy, but the employee who answered was unnecessarily rude and dismissive about it. Adding an extra star because another employee did try to help and was much more respectful, but was told by the first worker they couldn't do the installation. I ended up going to another auto parts store a couple of blocks away, where they installed the battery without issue and treated me kindly.

Your car breaking is stressful as is, I had gone into this orielly for an alternator as I had my…read morecar professionally diagnosed, a pain in the neck but thought I'd save myself the extra couple hundred bucks. I had normal and friendly interactions with most of the staff here. Except mark. Mark is an elderly employee who seems to think he's a mechanic. After I was sold a faulty remanufactured alternator (happens wasn't too worried) I went to return it. And settled on getting a brand new one to save some hassle, well the expert Mark sold me another faulty alternator. So after having already spent time and money to uber myself back up there to return and replace it once again. Mark decides and I quote "it's your car not our product, I don't feel right selling YOU another product if you're just going to return it" so after a brief but respectful argument and his coworker Maria stepping in to mediate. I let mark know his job is to sell car parts. Not play diagnoses hero. And end up buying a brand new one out of pocket again because mark refused to refund the faulty product he sold me and also refused to get a manager. I ended up taking the part and vehicle to Universal Auto Mechanics shop and they kindly let me know it was yet another bad product. Luckily they decided to just sell me a new alternator directly and I returned marks faulty product again to the store manager. I have receipts with dates and times and marks name on it, he was rude and slightly racist. As much as I'd like to get an apology getting mark investigated and or fired is fine by me as well. Great job everyone else, mark I hope you lose your job. You're a poor excuse of a retail worker who likely should've quit long ago

Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

It was a quick trip to purchase a signal light bulb for one of my car. I was warmly greeted after…read moreentering. The sale associate asked if he can help. I stated my purpose and was directed to the correct aisle. The cashier was friendly and efficient.

I will never purchase anything at this business again and I'm heavy on the never…read more I told the salesman that I needed a bracket for my license plate, he assured me that I had the right part but he wasn't even knowledgeable on why I needed it for the front of my vehicle. after I made my purchase I went to macco for them to install it and at that time I was informed that I didn't have the right part. so I immediately went back to advance auto parts to return it now they did ask for my receipt but I had threw it a I had discarded it and I told the salesman I just purchased it less than an hour ago. He never told me that since I didn't have the receipt that I could only receive a gift card back. he only said for someone reason it's only allowing a gift card. so I called customer service and to no avail I still couldn't get my money back and was given a report # after a week no one has called. I called them today and give them the report # and now all of a sudden it's because I didn't have my receipt. I'm a woman and I don't work on cars or have any car issues, this is the worse experience I've ever had with a company.

Not a very customer oriented company. They purposely don't write their return policy on receipts…read moreas I found out the hard way today they have the shortest return policy of any Auto store (45 days). O'reilly is 60 days and Autozone is 90 days. A few days late and lifetime burn in my book.

JJ was Very knowledgeable and helpful. When I called to check on a part she asked great questions…read moreto verify match, and when I came in to pick it up she had it ready to go. Very friendly and caring when it came to customer service. Great job JJ!

Rude staff. Wouldn't, or can't look up an order from just a year ago... huh?..for an expensive cv…read moreaxle with a lifetime warranty? Small wonder they are forced to close stores. This place needs to deal with both their systems and staff.

The service required was air pressure service. Associate viewed and adjusted each tire to the…read moreproper level and suggested tire changes. The facility was clean and the Associate was very professional.

Truly awful care and customer service. Twice in recent months I've had my car in for tire work and…read moreboth times my leather has been absolutely destroyed and discolored by employees leaving sticky black grease marks all over the door handles and armrests. On the first occasion I called and got a dismissive attitude from the employee on the phone. I ended up shelling out my own money to detail the car yet the stains caused permanent discoloration. On the second occasion my service advisor offered some basic apology, but his manager, when looking at the car, did not. He simply said "that was the before." Of course I have pictures that prove it wasn't. They directed me to the car wash place next door where they could theoretically clean the car and bill discount tire directly. Of course when I show up at the car wash place they refuse to bill discount tire directly. So I called discount tire and ask an employee to walk over and pay directly. The guy that showed up a few minutes a layer to play was an absolute jerk, barely acknowledging me, offering literally no apology for the hassle or the ruined leather, and simply treated me like -I- was the inconvenience. I'm done with this place.

I love when I walk into a business and truly receive great service. So, when I came in for my…read moreservice appointment and Jeff not only greeted me with a smile but made the process of purchasing 4 new tires so smooth and easy, I had to write a review. He checked my current tires and explained their condition. Mind you these are the same tires I drove off the lot with 3 1/2 years ago, so they were horrible. Jeff then pulled up a range of tires I could choose from and wasn't pushy in trying to get me to go for the expensive ones. He took the time to ask about my driving habits and then determined the best fit for me. He made me feel as if he really had my best interest at heart. I would highly recommend Jeff to anyone that comes to Discount Tire and know I'll be coming back for any of my automotive needs.

David thoroughly reviewed my options. Didn't hesitate or try a hard sell when I didn't choose the…read morehigh dollar tires. I pulled in on a donut tire and one that had been leaking for a while. After changing my tire I was pretty dirty and he offered the sink with the good soap they use in the shop. Cleaned up great and was able to go work without having to scrub down at the office.

I return every year because of great service for my state inspection. I never hesitate to return…read morefor this service.

Quick and friendly service for an emissions test. No hassle or need to get out of the car. We will…read morebe back.

I recommend this location 10000%. The service here has been a huge turn around from what I…read moreexperienced at the other location that is 1 mile from my house. I am driving 35 mins to just go to this one over throne that is 1 mile from my house because how great the service is here. This location has been very helpful. Juwan is very attentive and I appreciate the care, professionalism you take in the service

We just purchased our first ever Mercedes, a brand new 2026 Mercedes GLE 53 Coupe, from Sewell…read moreMercedes-Benz of West Houston and the experience exceeded every expectation we had. This review is specifically for our salesman, Donovan Stiner, because without him, we truly would have just looked and left. Donovan has only been with Sewell for a couple of months, but you would never know it. From the moment we met him, he was humble, polite, attentive, and genuinely interested in understanding what we wanted. He did not push anything on us. Instead, he started by asking the right questions. What we liked, what we needed, what we were open to, and what our timeline looked like. We were very clear that we were only there to look and were planning to buy next December once our Audi S5 warranty expired. What stood out most was how natural and enjoyable the entire process felt. Donovan walked us through every option, explained features clearly, and never rushed us. Despite being new, his knowledge and confidence would make you assume he had been there for years. We even discovered a few features together while exploring the vehicles, which made the experience fun and memorable rather than transactional. Seeing how genuinely excited he was alongside us made a six figure purchase feel special instead of stressful. Because of Donovan, we ended up purchasing that day. He represented us extremely well, worked hard to make sure we got a great deal, and helped us find a vehicle we absolutely love. We are beyond happy with our new Mercedes and the experience we had. If you are even remotely considering a Mercedes, ask for Donovan Stiner. Sewell already has an incredible reputation, but Donovan elevated the experience even further. We could not recommend him more highly.