Didn't even realize I came back to this one. The only good thing I can say was the lady that helped…read moreme seemed nice. I was looking for coolant for a bmw, grabbed some off the shelf where a bunch of them were at, took it to the counter and was told it was recalled so they can't sell it to me. Now most places they have to sell it to you if you bring it to the counter. Anyways, she did tell me of the nearest location that had something comparable so that definitely helped!

I've never had an experience at an AutoZone where the employees don't help you with the…read moreinstallation of a new battery that was purchased there. But this location's employees looked inside my Toyota Corolla and said they can't remove the old battery because of some "fancy wiring" on the battery terminals. This was total BS because 20 minutes later I went to an AutoZone in Grapevine and an employee there took out the old battery with no issue. Thus this location will get 1 star from me while the other location will receive 5 stars from me.

They never answer their phone at this location. Today there was a sick employee exposing customers…read moretoday I was totally offended he should not have came in and someone should have sent him home. I wanted to speak with someone about the issue but they never answer the phone. The employee looked and felt terrible and I know exactly how he feels and I know he needed to work but we all do and some can't fight the illness off like others and it was a selfish decision to come to work and allow him to stay

Came here to get a new battery after Auto Zone told me they didnt carry one for my car. O'Reilly…read morewas nice enough to install my new one. Thanks!

Very good.prices and.good.qualiy parts.on.all they sell.great service and friendly staffread more

Every time I've been here, they've got what I need at a great price! It can be a zoo, but they're…read moregood people!

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

I needed my bulbs and this location helped me nicely. I love the current manager here. He was a…read morevery nice guy and very professional and likable.

I am not one to trash businesses, but my experience at O'Reilly Auto Parts this morning on Story…read moreRd. was very disappointing. While doing a routine oil change, I bought an air filter--their brand, Microgaurd--from this store about a week and a half ago. It was the wrong filter, and I couldn't return it right away because my Jeep was towed (bad alternator). When I did finally get around to returning the filter, and buying the right one, Chris, the store manager, wouldn't take the return without a receipt. Again, this was their mistake to begin with, and it was their brand of filter. Now I get it, his system was not registering the sale of that filter for the past three months, and I didn't have a phone number associated with the sale. But there WAS one of those filters (the wrong one) missing in his system. The long and the short of it is that Chris couldn't make the judgment that I wasn't conducting some elaborate scheme to steal $12 dollars from O'Reilly Auto parts without a receipt. This is an example of being unable to break out of a bureaucratic system and have a relationship with your customers. They made a mistake, I had to return to their store to correct that mistake, and because their system wasn't registering their mistake (again, that is their problem) I am out $12. I know: it's just twelve dollars, and my kids aren't going to starve. But I have already told my friends to stay away from O'Reilly Auto Parts, and I won't shop there again. I'll go somewhere where I can make a joke with the man behind the counter, and where they will treat me less like a thief, and more like a customer. There are plenty of other games in town.

Years ago the auto parts store I managed used Earl Owen for specialty items and truck bling…read more Now, since I am retired and not working in automotive services, I am a retail customer. Could not be happier with the service and products that Earl Owen still offers.

One of the worst customer services companies in Texas!…read more I became acquainted with this outfit a few months ago when one of their tractor trailer drivers nearly ran me and several other drivers off the road on I-35. The driver was cutting in and out of lanes without signaling and tailgating other vehicles to the point of being right on their bumpers. Again, keep in mind this is a tractor trailer driver we're talking about. Seemed to be under the influence of alcohol or some other controlled substance. When I called the company to express my concerns, I was directed to the transportation manager who failed to answer, so I left a voice mail requesting a call back. My call was never returned. About a week later, I left another voice mail referencing the reckless behavior of the semi driver and again the message was ignored. So then I paid a personal visit to their business and asked to see this so-called transportation manager. I spoke to one of their employees who essentially laughed at me and told me to mind my own business. Didn't give two licks that one of their drivers nearly caused a multi vehicle pileup on the freeway. Told him this and he bellowed I had no right to tell them how to run their business. What a joke this company is! No regard whatsoever for the safety of the general public nor do they even present themselves professionally. Saw another employee treat an elderly gentleman in their store very rudely while I was there. No reason whatsoever to ever patronize this clown show of a business!

Today March 26, 2026 , a hot day, mom & daughter dealing with hot weather, we had no windshield…read morewipers washer fluid, our windshield was dirty so decided to stop by O'reilly Auto Parts on O'Connor to get the fluid. Daughter got off, purchase the windshield washer fluid, me being mom decided to exit the truck to add the fluid. At same time Carlos passed by with a customer, he noticed me and right away opened the hood and assisted adding the washer fluid. So a Huge shout out to Carlos Chapman , not only was he a gentleman, he was very professional, handsome & polite, we don't get that often, so I'm very pleased to write a wonderful review, I've dealt with customers many years and I believe that no matter the situation, the customer is always a priority & that's exactly what Carlos did. So O'Reilly! You got yourself a great employee, value him, because now days it's not easy to find a worker, specially with management title to treat customers like this. I'm so happy to see a gentleman offer help without being asked. I'm impressed. I asked for his name and was more impressed to find out he's the manager, Thank you once again Carlos.

Quintin and Andrew were extremely helpful and were incredibly polite. I came in to find some air…read morefilters for my car and Andrew helped me find them incredibly quick.