Today I was in your store to replace my car battery. Nicholas and Amna assisted me. Nicholas looked…read morethings up on my previous purchase and was able to determine there was still an active warranty on my battery and replaced the battery free of charge for me. Nicolas even took the time to remove my old battery and put the new one in himself. The great service was much appreciated!

Nicholas was rude and seemed very annoyed to try to help me with a sunshade return/swap. He didn't…read moresay a word, just fumbled around with the sunshade and the receipt. This was the second time I had bad service. A couple of years ago, William told me I needed a new battery so I bought one, only to learn from the dealer the next day that my battery was fine. I reported him.

Needed a Power Steering Assist Motor Assembly for a 2006 G6. Called around to several salvage…read moreyards, and Glenn & Jerry's happened to have one, or so they claimed. Went to pick it up and waited for almost 2 hours in the waiting area while ole boy was in field "pulling it" from a vehicle. Finally I lost my patience and asked for my money back as I got tired of waiting. The guy behind the counter gave me my money back without any grief or incident. Won't ever go back there again.

Stay far away from the savage yard! There are 5 other savage yards on the same road.They are very…read morevery dishonest. They quoted me a part over the phone and checked to see if they had it. After driving over an hour to get there they sold me the part for 50 dollars and gave me a receipt in hand. The owner or guy in charge(little short weird looking guy bad hair cut and hair slick back) said they could not give it to me (after I had paid and had receipt in hand could. I could have called the cops) unless I paid an additional 50 dollars for the window I didn't need. I was forced to agree because all other yards were closing. I waited over an hour and then they broke the piece on the window I needed(karma). The owner tried to get me to buy the part from another car that wasn't compatible. The one they cracked the owner refused to give me a responsible discount. I wasn't even sure I could glue it back and it would even stay put. Stay away for GLEN AND JERRY as owner (guy in charge) is very this dishonest.

I had to jumpstart my daughter's car so we went to O'Reilly's near her house. Danielle was at the…read morefront counter and was very friendly and eager to help! She tested the battery, alternator and starter. When the alternator showed as failed, she informed my daughter that she should check to see if it's still under warranty and that she needed to tend to it soon.

A young lady named Danielle helped me on the phone. She was fantastic. She found exactly what I…read moreneeded while we were on the phone and when I got to the store, she had it sitting on the counter ready to go. I had tried calling your competitor, they didn't have what I needed . I don't think they should call themselves an auto parts store. You guys made a bad day much better. Thanks

I received great help from employee Jonathan for a part that was difficult to find and fit under my…read morehood. He was so patient, worked so hard to find a solution, then ordered the part. It came in perfect. Thank you to Jonathan and AutoZone.

I stopped in at AutoZone hoping to get help determining what type and size of bulb I needed for a…read moreheadlight. I was greeted quickly and Laurence went above and beyond. He removed my light, showed me options in different price ranges, answered my questions, THEN he put them in for me! I cannot express my gratitude. I was sincerely blown away by his kindness. Thank you Laurence. You were an answer to prayer today.

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

I read the reviews and backtracked to come in. The individual who assisted even made sure I knew…read morehow to check the oil, showed me where to put it. Embarrassing I know but I've not had car issues in a long time but my Santa Fe Hyunday burns oil. Kwik Kar in Keller used to top off my oil between oil changes but now they have new ownership now and they want me to do a full oil change.

Awesome customer service! I've gone to the other guys are across the street before, but I'll keep…read morecoming here from now on. I like the products better as well. I needed a new battery and they had better options.

This is my place now! I won't go to another O'Reilly's because the team at 801Pipeline went above…read moreand way beyond to help me tonight!! I don't even live close by either. Shout outs to Paul, Carlos and Jose!! Paul and Carlos really stand out!! Paul took my entire headlight assembly off to find out why new light bulbs weren't working. Carlos tried to locate a wire that should have been inside. I've been struggling for months to get the headlight fixed. I'm a single mom and this has been such a struggle. These two men did the hard digging, removal of my assembly and then the diagnosis. Then they helped to guide me in finding replacement parts at good prices. They didn't have to do so much for me, but they did! I'm so grateful. I have a part number, great advice and peace of mind that I've found a place to help. I'm so thankful! This is a great team!!

Sarah was super helpful & was quick with her services. She got everything ready for us and even…read morechanged out our car key battery for us. Thanks, Sarah!

Very good service from manager and the young lady who assisted me with my O'Reilly battery repair…read more Great store and I'll def shop here unlike Irving Blvd who gave me the run around 3 times in an hour.

After failing to find the zip tie car clips at two different places I thought, well dern it why not…read moretry O'Reilly's Auto Parts? Much to my chagrin, I also struck out there as they did not have what I was looking for. But, I am the kind of guy who doesn't give up easily and thought I have one more place to try. This store is clean, well organized and well stocked. O'Reilly's is a great place for auto parts so come and visit, staff are ready to assist you.