DON'T COME HERE!!! They do bad business, I called and spoke with a gentleman by the name of…read more"Thomas" and found out they possibly had a part I was looking for. I drove an hour to come over here and was charged at the door which he didn't state on the phone but that's no problem. When I called he told me it was one price for the part I needed then when I got here and I got the part to the register the part DOUBLED in price. Claim they are the cheapest but not by any means. They want reviews but do bad business. Don't come here unless you want to be scammed. Bad reps for your business!!! Don't go I repeat don't go UPDATE: It gets even worse because the part I ended up paying for was WRONG and I called back before driving back and told them I had bought the part and hour previously to which ROY responded with " do you have the warranty" which I opted out of because they charge $7 more for a warranty so $7 to return a part. This is a horrible business and just crooks work here. I am disgusted with Violet, Thomas and Roy. Literal highway robbery. Please I hope my review helps you not get caught up like I did. Do not go here at all. I am going to dispute this charge now, report them to the BBB and that's all I can do. Just so furious right now.

The person I dealt with was helpful in identifying the vehicle that had the engine I needed. I…read morepurchased the engine to rebuild and after disassembling the engine I found a cylinder was cracked. They wouldn't except the engine block return for another block.

March 2024, fast and easy transaction. Darian helped me changed the battery on my car keys and…read moregarage remote control. Thank you!

I have never had such of a wonderful experience at an auto store. Melissa was hands down the best…read morestore associate I have ever encountered. I have had such huge problems with my car and when my battery decided to go out, I felt like this was it with my car. However, Melissa made the purchase and replacing my battery incredibly easy. She certainly needs to be at the top of this auto parts chain to train others on how to make customers feel that no matter what, they will get your problem solved.

Called the store on I14 and talked to a gentleman named Marcus about a belt for a riding mower…read more With the info I gave him he said let me do some checking and I'll call you back. 5 minutes later he called and said he had a belt. Got there 5 minutes later and he had the belt at the counter. Went above and beyond what I expected. Great service. Good job Marcus

Joe at the West Adams location was AWESOME!! Best customer service I've had in a hot minute. I…read moreappreciate how patient he was and answered all my questions. I am a loyal customer going forward because of him!!

The folks here are very helpful and knowledgeable. I was looking for something out of the ordinary…read moreand they were very helpful

Worst customer service ever! When one store clearly tells me to take the part to them to conduct an…read moreexchange, they clearly wanted me to go to the original store to "return the parts," and when I told the first store this they we're blown away. They said it was in stock and could of completely did an exchange. Guess they're lazy in doing their job for the customer. Oh well! Won't be returning to this store.

I went here to buy a radiator and radiator anti freeze with my cousin. My Toyoto Camera just gave…read moreme a beautiful smoke show on my way home from work a couple weeks ago. The people at Autozone was nice enough to tell me the had one in stock and also suggested that we buy the antifreeze liquid. All costed me approximately together $260 all together. Not bad. We called around and that is pretty much the standard for those two items. The guy at the register was extremely friend and helpful. We paid and then left the store. There were a couple of other things you can buy that doesnt have to be car parts. They got car accessorites as well like seat covers. Many different colors to choose and styles. Im not a car knowledgable person. But it was a good store and youll have many of their workers help you.

Stop by this morning needing help with my license plate holder since I was pulled over for having a…read morereflective cover. Randy went the extra mile to assist in getting the correct screws required. However we could not find the right fit. I was going to buy a new set but Randy explained to me my screw was stripped and he would not waste money in purchasing a new set. Thank you for his honesty and will definitely return as a customer.

I had an absolutely amazing experience at the Copperas Cove NAPA. I just drove across the country…read morebecause I got stationed here at ft cavasos and I needed help with my car. A gentleman, Charlie, was super kind and helpful in diagnosing my issue, finding the correct part, and even helping making sure the part got put in my car correctly. He was polite to my grandparents over the phone (who were calling around trying to help me) and even gave them faith that I was in good hands. So thank you to NAPA. I think Charlie should be your employee of the month. He's amazing and extremely helpful in this stressful time for me!

est. 2001 in copperas cove. Moved to Killeen in 2005. Same veteran family owned business for 25 yrs…read morenow and still going strong!

My son's '65 Mustang would not start, despite a new battery, day before he was due to PCS. Mike…read moremanaged to make room on very short notice to see if he could help. He got it going and even made improvements and my son was able to get it on the trailer and leave on time. We are ever grateful for Mike and his team for their willingness to help us out and to do such a great job. This team is awesome!!

My license plate light was out, I stopped autozone & was luck enough to speak with Brian, the…read moremanager of the Killeen 10th st store. I received the overall greatest customer service, not only did make sure I had the right bulb, he installed the bulb with the friendliest smile & hospitality. Thank you Brian, for letting me know there's a few good people around

I went to AutoZone because I had an issue with my door jamb switch (door ajar). Brian (store…read moremanager) assisted me with fixing the issue while still providing excellent customer service to other customers at the same time. The issue was fixed and I saved a lot of money by going to AutoZone. I could not have done the work on my own without Brian's help. From now until, this will be the only AutoZone I use. Thank you for all your help.