After purchasing a 2026 F-150 Platinum, I went back to Custom Truck & Wheel to get a retractable…read moretonneau cover, bed mat, and window visors. The manager Charles showed me the options available for my truck, and the owner David is always supportive. When the parts arrived a few days later, technician Justin installed them all professionally and in the allotted time. He demonstrated the operation of the powered tonneau cover, too. Not only that, but clerk Kyra gave me a ride to the HEB BBQ operation down the road for lunch. These guys all work together to give the customer an enjoyable buying experience. As I have said for several years now, they have earned my repeat business.

Have gone here a few times. They've installed my bullbar on my Santa Fe. ANY custom work you need…read more Please come here for a quote. Due to my vehicle not typically meant for a bull guard. They couldn't find the specific product available. But they were able to install one I had found online. Most recently I wanted off-road lights installed on the guard. They did my rally lights along with all the wiring and mounting. Great customer service and very friendly staff

Called the store on I14 and talked to a gentleman named Marcus about a belt for a riding mower…read more With the info I gave him he said let me do some checking and I'll call you back. 5 minutes later he called and said he had a belt. Got there 5 minutes later and he had the belt at the counter. Went above and beyond what I expected. Great service. Good job Marcus

Joe at the West Adams location was AWESOME!! Best customer service I've had in a hot minute. I…read moreappreciate how patient he was and answered all my questions. I am a loyal customer going forward because of him!!

March 2024, fast and easy transaction. Darian helped me changed the battery on my car keys and…read moregarage remote control. Thank you!

I have never had such of a wonderful experience at an auto store. Melissa was hands down the best…read morestore associate I have ever encountered. I have had such huge problems with my car and when my battery decided to go out, I felt like this was it with my car. However, Melissa made the purchase and replacing my battery incredibly easy. She certainly needs to be at the top of this auto parts chain to train others on how to make customers feel that no matter what, they will get your problem solved.

Thank you David for changing out my battery at 9pm during 30-40 degree weather! Excellent job!read more

I came into the store with my dad looking for jumper cables and a brush. We found the cables and…read morehad to ask an associate about the brush. The associate, Ross R. was unpleasant to say the least. Without speaking a word to us when we walked in nor when we asked him to help us find the brush, he walked us to them and just pointed. Then, when my dad told him we were looking for a different type, Ross gave him the nastiest look. He looked at him like he was stupid. Even if he was stupid, Ross' job is to sell us parts, equipment, etc. I will not be giving autozone my business anymore.

I want to share my experience to help other customers understand the dealership's pricing practices…read morebefore they sign anything. During my purchase, I was given a specific sale price, but later told that the lower price only applied if I financed the vehicle. When I asked about paying cash, the price increased by a substantial amount. This was not clearly disclosed upfront, and it created a situation where the numbers changed after the fact. Several high‑priced add‑ons were also included in my contract. When I tried to address these items, I was told I would need to wait until the loan was funded and then contact the finance company. However, when I contacted the finance company, they directed me back to the dealership. This back‑and‑forth made it extremely difficult to get straight answers or resolve anything. I'm posting this so other buyers know to ask very direct questions about how the price changes between financing and paying cash, and to review every add‑on line by line. Make sure every charge is explained clearly and that the price you agree to is the price that appears on the contract. Transparency matters, and customers deserve to understand exactly what they're paying for.

First and foremost, I strongly advise against visiting this dealership. Recently, we had a rather…read moreunpleasant experience scheduling service for one of our vehicles. My spouse took in his Mustang GT premium two-series, V8 manual. The first red flag should have been when their technician was way too eager to take it for service. He exclaimed, "Oh me, me, me!" as he took it in. You could hear high revs that were unnecessary for driving around to the service area. They offered my spouse a loaner vehicle, which was a base-looking GT V6 automatic. However, they had a contract stipulating that the vehicle should be returned with a full gas tank, cleaned, and vacuumed. While I understand the need for gas replacement, this dealership doesn't operate like a high-end luxury dealership. Those that do don't typically have such strict contracts when providing complimentary loaner vehicles to their customers. To make matters worse, when we received our vehicle, the cabin camera was disconnected. There's absolutely no logical reason to do this unless you're planning to engage in illegal activities, such as racing. Additionally, our vehicle comes equipped with a full-screen digital tachometer. The digital gauge cluster had been changed from its original display to one that specifically shows when the vehicle is being redlined. Furthermore, the mileage on our vehicle didn't add up. It had over 20 miles unaccounted for, which was not part of the routine diagnostic procedure when it was in their custody. The day we received notice that our vehicle was ready for pick-up, my spouse noticed the check engine light was on upon starting it at 5 a.m. We honestly didn't think anything of it because it's a loaner vehicle, not ours. When returning the loaner, my spouse cleaned it, vacuumed it, washed it, and filled the gas and even went as far as to put that damn thing in our garage, which it didn't even deserve (as I am certain ours wasn't in the garage at the dealer). My spouse only took this loaner to and from work to home. Saturday this vehicle exchange took place, and our vehicle was picked up. Then come Tuesday, we received a call from a representative at the dealership, who had the audacity to accuse my spouse of damaging the engine of the loaner and filling it with incorrect fuel. They did not do their research prior to calling us; they did not have any evidence or fact-checking prior to calling. They simply formulated an accusation that was baseless, insulting, and unacceptable. They requested that any damages to the vehicle, as a result, were going to hold us liable for paying for it. Well, we all know that didn't happen and wasn't going to go well for them. We had evidence that the check engine light was triggered and initiated prior to fueling it up. We also gave them a receipt showing the time the gas was also filled, proving that incorrect gas was not a result of the engine light being triggered. I would like to also add that the gas station didn't sell the type of gas that the dealer accused us of. The representative accusing my spouse of damaging the vehicle said they would then show their technician the receipt and get back with us. They called us yesterday afternoon, and we never heard back from them after that. The only phone call we better ever be receiving is a F****** apology from that dealership. It was unprofessional and inappropriate for them to contact us with accusations of damaging their vehicle. We have absolutely no reason to damage a loaner vehicle that isn't even remotely close in value to our own vehicle. We would have nothing to gain from that, so I feel that this situation as a result is a scam and a way for some dealer to weasel and con some sort of compensation on a lemon loaner vehicle or personal gain. This dealership is crooked and unprofessional and should not be doing business. Therefore, we will no longer be doing business with them. I highly implore anyone to withdraw your business relationship with them as informed advice. I will also be escalating this incident with the BBB.

Great shop if you want to the job done right the first time!!! I've known Eric for years and he…read morereally knows his stuff so come on down to AGN to get back on the road again!!!!

From the owner: We offer great pricing profesional service and we do perfomance and regular mechanic jobsread more

I had an absolutely amazing experience at the Copperas Cove NAPA. I just drove across the country…read morebecause I got stationed here at ft cavasos and I needed help with my car. A gentleman, Charlie, was super kind and helpful in diagnosing my issue, finding the correct part, and even helping making sure the part got put in my car correctly. He was polite to my grandparents over the phone (who were calling around trying to help me) and even gave them faith that I was in good hands. So thank you to NAPA. I think Charlie should be your employee of the month. He's amazing and extremely helpful in this stressful time for me!

A+++ great parts yes Go killeen!!!…read moreTop review from here. I found what i needed. Keep it up!

Very condescending and rude when they think you're out of earshot. And who charges to get into a…read morejunkyard?

My mom came here hoping to get her battery tested as her car needed a jump to be started. Wes was…read morevery helpful. He checked my moms car and tested the battery. We found out the battery was good, but the starter was going bad. He was very kind and helpful and recommended a great, affordable mechanic. She was going to get it fixed at Honda but ended up saving a ton of money. Her car is fixed now and we really appreciate him.

Wish I did not have to mark any stars! The worst customer service ever and that's coming from the…read moremanager Paul! Will never spend another dime there and will discourage anyone else I know from patronizing as well!