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    Advance Auto Parts

    4.0 (1 review)
    Open 7:30 am - 9:00 pm

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    4 years ago

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    Pep Boys

    Pep Boys

    2.1
    (39 reviews)

    PLEASE DO NOT TAKE YOUR VEHICLES TO THESE FOLKS…read more I set up an appointment last Saturday the 23rd to bring in two vehicles for tires. A classic 78 Jeep Grand Wagoneer and a 94 Toyota Hilux pickup. They were one of the few places that had the type and sizes I needed. I was told over the phone that the timeframe would be about 1-2 hours per vehicle. They recommended I stagger the vehicles so I wouldn't be without a car. I arrived before 10:30 and dropped the jeep. I was then told about two hours. I was reluctant, but the car needed tires and I would be strapped for time the following week so I left it. My wife was with me with my other vehicle so we did some necessary errands. The time went by and no call. Because we were a little remote and had poor cell service and the 2 hour window had elapsed I decided to come back. To my surprise the Jeep had not even been moved from its parking spot. When I asked they simply told me they were busy and it would be another 2-3 hours. We're up to 5 hours now for a job that had an appointment scheduled to take 1-2 hours tops. The Counterperson, John indicated they would take some money off for the inconvenience. I did not leave the truck at the appointment time It had obviously because I'd be completely without transportation and I had work to do requiring a vehicle. Around 2:30 I got the call the Jeep was ready. I swung by and swapped vehicles. While driving there was a scraping noise in the front right of the vehicle that worsened with braking. It got a little better with time, but I had to stick with work and couldn't return with the vehicle since my truck was now getting tires. It wasn't until 6:15, 45 minutes before they closed that I got the call the truck was ready. I picked it up and paid for it reluctantly. The only excuse I got was "we do things slower here in the south." in this case it was almost 8 hours to field replacement of 8 tires between two vehicles. The next day I took the jeep out to find the noise was now a loud grinding. I stopped, jacked the car up to find that some numbskull had placed the wheel weights on the wrong part of the rim and they had been grinding away on the brake caliper! Thankfully the soft lead weights didn't do any real damage, but they sure gouged the efff outa my wheel apparently getting old weights off. I repositioned the weights and cleaned up the wheel slightly. Remounted and now the noise was completely gone. HOW HARD WOULD IT HAVE BEEN TO ROTATE THE WHEEL WITH YOUR HANDS TO CHECK FOR CLEARNACE ISSUES? No way I would ever recommend this place to anyone. Incompetent, poorly managed and obviously don't hire techs with enough brain cells to rub together to make a spark!

    theres absolutely no point in scheduling an appt. I waited an hour and a half for a tire rotation…read moreand my car still wasn't assigned to a tech. I ended up having to leave without service. I definitely will not be going back

    Advance Auto Parts - autopartssupplies - Updated August 2026

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