Greeted warmly and was assisted promptly. Wait time was too long. I was referred by a friend to try this location and for the most part I agree. I would note a few things: there is no bathroom facilities in the event you need to bring a child with you or may have need of one yourself. There isn't a fountain or drink vending machine. I would add that I am pleased with a job other than my vehicle being greasy on the door,steering wheel, and seat. Black grease really shows on a gray interior. I was glad I didn't wear white that day! Job was completed in a timely manner read more

I bought a used car and took it to PEP Boys to have tires put on , they told me I needed brakes put on all around and wanted to charge me almost $600 bucks, thinking I could get a better deal somewhere else I took it to Budget Brakes , they told me the back brakes were fine and the front brakes were ok but was beginning to wear thin , I went ahead and had front brakes put on , and it only cost $200 bucks , they also adjusted the e brake so it'd work better , just bought me another car a getting ready to get the brakes checked out on it read more

All I can say is the servicemen like Logan made it happen within my budget and all of the guys did a fantastic job! Thank God these guys are straight up guys! read more

Really helpful when I called. Even though they don't do alignment there, the representative went above and beyond by letting me know my history and warranty options that were applied when I went to check out, saving me a ton. Very grateful. read more

We are not local to Knoxville, and had some ROUGH rotors and brake, as well as another issue that was puzzling even the mechanics with my 2013 BMW 328i. We came in town for a concert that night and were in a time crunch. They fixed my brakes/rotors and were very determined to solve my other issue at my convenience. In&Out in 1 hour. These guys are the SHIT! Take ur car here! read more

Was helped right away, even though I did not have an appointment on Friday morning. Excellent honest work by the tech who put it on new front rotors and pads both front and back. Rick, the store manager was awesome and personable, and took very good care of me. read more

I called this shop today (on a Saturday) because we don't live far away, requested an estimate for rotor and break replacements. They told me to come in as soon as I wanted, to get a free quote. Ended up dropping off the car and within 2 hours they had given me a quote and completed the job. Very very efficient and their pricing beat out other shops we called. Plus they have lifetime warranty on their brake pads. Hoping these brakes last a good amount of time, and I'll be extremely pleased with the process! read more

They were fast and honest. I appreciate that. I scheduled an appointment for 3pm got there at 240 car was done by 310. Awesome and fast service read more

About a week and a half ago I bought a 2010 toyota tacoma low miles very clean. Service when looking and buying the truck were fantastic. I would. Recommend this dealer. read more

I had these guys look at the brakes on a used car that I purchased for my wife because the brakes sounded like they were rubbing, but pads looked ok. Discount brakes took a look and let me know that the brakes were new and working fine. I'm looking forward to actually doing business with them when I have brakes that need servicing. read more

Never go here my wife went to get her brakes done and the changed her rotors without telling her and charged her for the she didn't know any better and they took advantage of her. read more

The Kingston Pike store had 8 people ahead of me when I had an appointment, luckily my friends over at the Broadway store could get me in. This store welcomed me as soon as I came in and seemed to have their full attention when it came to me explaining what my vehicle needed. Definitely will be back to this store for my brake needs. read more

They were super fast, super polite, and incredibly honest. i will definitely be coming back. they work with you, not against you like some other auto places read more

I'm giving a tentative 4 stars. I just got the breaks, so we'll see how they work out. They are the cheapest place in town (hence why I went there). They will also give you $15 off if you check in and 11% off on Wednesdays. The service was fast. The waiting room is nothing special and kinda dirty, but hey, it's a cheap mechanic shop at the end of the day. Here's why I am reviewing: I am optimistic that this is a great place because the service personnel I spoke with was helpful and not pushy. Instead of showing me some part from underneath the counter, they took me into the shop and showed me my parts on my car. And they didn't push me when I opted for the cheaper option. Also, I overheard the service personnel give really good advice to a customer about the best places to go for transmission issues. The customer thought something was wrong with his brakes. They could have "fixed" the nonissue and taken the money. Instead they told him that he didn't have a problem, didn't charge a diagnosis fee, and gave great advice on trustworthy transmission shops. read more

Went to get my truck repaired and they changed what they wanted got me for 500$ and still didn't fix the issue I had

Fantastic service!!! They were all very kind and friendly. I got my brakes changed quickly, and they showed me the brakes before changing them to ensure me they weren't doing anything unnecessary just to charge me more. I received amazing quality service at a lower price than the garage I used to use. I will be going back to them in the future. I also got to witness one employee help a woman with her key when it got stuck just because she needed help and he was happy and willing to help for no charge. They were very helpful and knowledgeable. 10/10 will go back and 10/10 recommend anyone who needs brake services goes here. read more

This review is long overdue. I pulled in here for brakes while visiting Knoxville for a wedding last August. Not only was the much needed brake service on my wife's GX470 reasonably priced and professionally performed, the personal attention while waiting from Mike, the manager, was invaluable.: I told him about a tire on the vehicle that continuously lost air, but every tire dealer/shop could not diagnose the cause. He suggested having them unseat the tire from the wheel, reseat it and replace the valve stem. Bingo! That fixed the issue permanently. I also told him about my Chevy S10 that wouldn't crank after replacing the fuel lines to the fuel pump and that local mechanics were perplexed. He suggested that I replace the fuel filter, even though it had already been replaced recently. Bingo again! This one visit saved me lots of money and relieved lots of headaches. I'll look for reasons to visit Knoxville whenever I need any service that this place offers. Mike is The Man! Thank you Mike! By the way, Jill, the UT student who gave them less that 5 stars: the correct spelling is BRAKES, not breaks. Good luck in earning your Ph. D. read more

I have had brakes put on two of my vehicles with a savings of 200 dollars over other shops and have never had any issue .. Mike the manager is professional and knowledgeable. He doesnt try to sell what you dont need .. You cant beat their free inspection and upfront pricing.. read more

The people at budget brakes really know what they're doing. They'll do all they can to make sure all your problems are seen to, and fixed. Also, they are priced excellent. They are astronomically cheaper than Firestone, Pepboys, and free service. 5 star all the way! read more

I hate being hustled, and these people tried to hustle me. I took my truck in to get the front brake pads replaced. They tried to convince me to replace the rotors, replace the rear brakes (still with 80% left), and tried to convince me the front calipers had seized and wouldn't allow them to replace the pads without the calipers being replaced. I took it to a competitor who miraculously managed to replace the front pads without issue. They are just another dishonest auto repair scam. Buyer beware. read more

Budget Brakes is a rip off. They are bad, just don't waste your money. We paid $400 for the work we needed done on our brakes and the brakes squeal so loudly it's embarrassing. When we went back a week later, they suggested we buy another brake pad from them. Why would we do that when you're not standing behind the 1st ones you sold us 1 week ago??? An employee named David Westman "suggested" that we buy another set of brake pads from them. Really?? There is no way they can be that stupid. These people are crooks who are trying to rip people off. read more