Great selection... james viola leominster maread more

I was told by 2 different garages that I needed a new battery for my car. I went into O'Rielly's…read moreand was assisted by Axel. He offered to test the battery for me before selling me one. He cleaned the terminals and my battery tested fine. I'm very grateful for for a few honest people.

I was very pleased with my visit to the Leominster store. I needed new headlights installed. Axel…read morewas very professional and helpful. Very polite. I would highly recommend O'Reilly!

I ordered a new wheel from LKQ on Feb.6 2019. It arrived in a timely manner. I installed on my…read morewife's car and called them up to come pick up the core. Well that took several months and now I'm waiting for the $100 core charge to come back to me. Watch out for these folks buyer beware. James Dawson Small Wheels

Here's a quick back story. My car experienced some electrical shorts causing a few things to fail,…read moreone of which being my driver and front passenger seat belt buckles, they no longer latched. I spent 4 hours driving, took time off work twice, and wasted a lot of my time trying to get something as simple as 2008+ gray seat belt buckles... only to deal with an unprofessional, unapologetic representative who couldn't be bothered to at least apologize for his mistake (or that of his coworkers).. never mind even trying to correct the mistakes, which include wrong part and wrong color on the first trip and wrong part, missing parts and incorrect order form on trip two. This is just for seat belt buckles.. Humility and professionalism go a long way Mike Cavooto. How about walking over 40 feet to check the part for me like I suggested so I could have avoided another 2 hour drive and you could have taken some initiative to help out a customer who was left in a bad spot by LKQ? I go to junk yards often enough where I'd dealt with companies making mistakes, but every time, those companies have gone out of their way to make it right. It's as simple as, offering free shipping OR having the yard expedite the order for a costumer who was wronged OR getting hands on the item which was only 40 feet from you before I drove two hours OR even... just... apologizing. I was extremely patient with you, but perhaps that was the issue. Maybe you're more receptive to people making a scene. I would like to give credit to Shawn (Sean?) McKenna who realized the situation and without being prompted, apologized, like a decent person. I gave Mr. Cavooto opportunities to do ANYTHING to make this remotely right, you chose to do absolutely nothing. I'm sure this review means nothing to you as well. I'd avoid this company. Michael Cavooto makes it seem like they're too big to care about regular people. If you do go there, try requesting Mr. McKenna or at least, avoid Michael Cavooto or Mario.. or whatever name he decides to go by.

Stopped in for an inspection recently and was rejected due to some burnt out tail lights. The…read moremechanic offered to replace for $30. I knew the lights were only a few bucks a piece so I elected to replace them on my own. Once that was complete I came back but I was told that the shop had lost its inspection license and that they could not complete the inspection now. Waste of time and money.

Mechanic will lie to you to get money from you. He said I needed a new set of brake pads, I got a…read moresecond opinion and it turns out I still had 70% left. Beware.

Had a great fast experience. In and out in about 20 minutes…read more The service was polite and professional.

Telling everyone about the experience here because not only was it efficient (like under 15 min)…read morebut also the whole team was very kind and professional. Highly recommend!!