On a business trip recently and my Jeep was hit in front end throwing off the alignment and causing…read moreminor suspension damage. Smoky Mtn was recommended to me and they DID NOT DISAPPOINT! Got me in late afternoon on a Thursday to assess the front end, showed me the impacted parts, gave me 3 options from lower cost to get home or to "what I would do of it were mine" to ensure it's 100% right. I took the - let's get it done right as I had a 300+ mile ride home to accomplish. Corey and his team were outstanding, recommend a local hotel, dropped me off there on the Thursday. Friday afternoon went back and browsed the extensive inventory they have on hand while repairs were wrapped up by closing time. Jeep rode home outstanding and has been same since the repair a few weeks ago. Great shop! Great team! Great Attitude towards customers! Highly recommend

I visited the showroom to see a product I was interested in. I was given price that was same as…read moreif I ordered on line and a standard installation price an additional $500. No additional information provided. The show room is large with a lot of different accessories for jeeps and trucks but nothing had prices on them only a lot of dust. Many low Yelp ratings for this business

Absolute morons I…read morebet no employee even knows what a carburetor is! The most juvenile customer service in the area!

Fantastic people! James and David will go out of their way to find the right parts for your car…read more They're never too busy to stop and answer your question. I spend my money where I feel my business is appreciated, and these guy show you that they care about you and your concerns.

I love this store! It's close to where I work & the staff are professional. I recently bought a car…read morebattery at a very good price & they installed it for me quickly. Thanks & I'll be back again!!

This place is a joke!!!! We Ordered parts online to pick up here that were in stock . Then called…read morethe store to make sure they were ready to pick up and they said yeah give us 30 mins . So we wait a little later (1hr) to go pick up the parts we we arive at the store No one is there to greet us . 5 mins lapse and we see an employee . We ask to pick up our order they said would be ready in 30 mins . They say the is 1 piece out of a 3 piece order that i can't pick up till tomarrow ??!! Remind you i called an hr ago and was told no such thing ! So i say ok can i get the parts you have now so we can work on that while we wait till tomarrow to get the last part . Advanced employee responds NO you cant have any till tomarrow when we xan get the 3rd one from UPSTAIRS !!?? So i pay again for 1 of the parts to buy another because i can not have what. I already paid for !!!! So i bought that and i left to fix my car ! When going to put new part on my car i notice new part is BROKEN !, So i take new part off and drive back to advanced auto parts . when return employee is RUDE and says i have to re order a 3rd part online in order to exchange this Broken part they sold me 20 mins ago ..LIKE REALLY !!!!! NEEDLESS TO SAY I WILL NEVER BE BACK AND DO NOT RECOMMEND TGIS PLACE TO ANYONE!!!!! SAD THING IS THIS IS THE HUB MAIN STORE !!!!PLUS CAR QUEST OWNS THIS COMPANY.. SAD CUSTOMER SERVICE ID GIVE 0 STARS IF I COULD!!!!

Awful to say the least. My lady went in here to check for a battery they said had 2 of when called-…read moregot there and said can't find them. (This was all while on personal phones barely paying attention to customers) - so I'd recommend if goin to one - go to one on new circle..

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I bent a wheel when I hit a pothole this winter, and I needed a replacement. I like that you can…read moresearch their inventory online before going in. Keep in mind that a lot of their inventory is in West Liberty, so you might have to wait a day before you get your parts. But, the wheel was delivered before 9 AM next day. The wheel was hundreds less than buying new, which is good math in my book. Is it service with a smile? No, but it ain't Chick-fil-A, it's a junk yard. So, you kind of have to grade that on a curve. Not mean or anything, but perhaps curt. To be honest, I didn't care. They had the part I needed. They got it to me next day. The price was what I wanted to pay. Problem solved. I'd definitely use them again.

Wade was absolutely helpful with my needs. He made sure that the part that I needed was available…read morehe made sure that the labor of taking the part from the junk car would be done promptly. He also went out of his way to set up a delivery to a nearby body shop in my town, which saved me a drive of four hours With little children, this seems small, but helped me very much. I will recommend bluegrass and Wade specifically to anyone I know needing any part for their car. I am extremely satisfied and appreciative of what Wade set up for me. It may seem small to some but for me, he over, exceeded and amplified his position there at Bluegrass, if I could recommend anything I would say, Wade deserves a raise. He is kind and he is willing to make anything happen as long as it's within his means. Thank you Wade for your awesome service. I will be back in so many of my peers.

These guys are amazing. Super helpful and they tell it to you straight. They aren't going to…read moreovercharge you either they are really there to help. I have had two great experiences at this store! ALWAYS COME HERE FIRST! If they cant help they point you in the direction of someone that can.

I went in to purchase items for my daughters car. I went to the check out and Dakota the cashier…read morewas very helpful. He was getting me checked out and forgot to put my veterans discount on my bill. He then had to call over a supervisor to help him with the transaction. It took him about 10 minutes to complete it. I just want him and the management to know that I really appreciate him going above and beyond to help me and not get frustrated in the experience. I will be shopping here in the future. Thank you Autozone. We need to keep more Dakotas working in the work force.

Customer service is not ok with their company . They could care less about it. Price is very…read moreexpensive for the price of other options somewhere else.