Great service. We test drove a few cars, salesman was more than helpful. Financing was a breeze.read more

Very bad experience from start to finish…read more My advisor, Allen was difficult to reach. Communication not great- had to repeat things several times to several different people. I asked them to replace a tire and not plug it- they plugged it anyway and told me it was ready. I had to call, verify it was plugged and not changed, then get in touch again with Allen (a difficult process). Now I have the car at home and after replacing the battery it is showing low again. This is either from not actually replacing it or not resetting it. I strongly recommend you make the drive to Cincy to get your MB serviced based on my experience. I will never return.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

Lex lifted did a great job with finding a good tire 37's and great price for my truck. Mount and…read morebalance was also great. Felt like a new truck again, would definitely recommend!

My experience with Lexington Lifted was extremely disappointing and alarming. I would not recommend…read morethem to anyone. I was planning to get a lift kit put on my 2016 Dodge Ram, We hadn't even made it out of Lexington and they already were calling claiming that my lower control arms "wouldn't work." When I asked for a price estimate, they hung up. When we got back into town they called again and said my lower control arms were also unusable because of a "seized bolt" and finally quoted me $925 for parts that cost around $250 online. Minutes later they "revised" it to $725 as a "discount" which is still extremely overpriced. I told them to stop all "work"and I picked up my truck. After leaving, I pulled over and noticed my reverse camera cord had been cut, and one of my caliper bolts was missing, meaning they reassembled my truck in an unsafe condition that could've caused serious damage down the road. I later installed the lift myself and confirmed the parts they claimed were unusable were completely fine. No bolts were seized and everything went smoothly. Between the inflated pricing, the lack of professionalism, and the unsafe work, I strongly recommend avoiding this shop. Don't waste your time or money with them whatsoever.

This place got us out of a major jam when my car broke down on vacation and my 3 kids and myself…read morecouldn't get home. Do yourself a favor and go see Megan for your next new or used car purchase. She was AWESOME!!!

Took vehicle in for oil change today. Guy came out to discuss other issues showing me multi point…read moreinspection sheet. Suggested I replace air filters (engine and in cabin). I asked if they looked at those filters today? He responded yes. I told him that was odd since I replaced them myself yesterday!! We went to car together to view engine filter and he said yeah, it looks ok to me. WTH??? So, you just wanted me to give you $80-$90 for the heck of it?!?! Wonder how often this happens?? Not happy Richmond NISSAN! Sad way to do a long time customer. Or, anyone for that matter.

Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better