Needed oil and filter. Gave all the necessary info, year ,make, model. I did mention i believe it to be a 6.0 liter. Eric said 6.0 wasn't an option. He said it must be a 5.7. Wrong. Bought 5 quarts of oil, the filter and a funnel. Drove back home, filter wouldn't fit. Returned the new (wrong) filter and was told by Erics boss Sean "sorry no refund", it's been previously installed." I said " I never put it in, how can I install if it doesn't go on??" "You gave me the wrong one". Eric piped in and said I should have had the engine info. I said maybe your computer is wrong or you typed it in wrong??
I told them I will never purchase anything from Advance. They lost all future purchases over a perfectly fine filter they got wrong and refused to refund. What a dumb business model. Taking the oil and funnel back tomorrow lol. Left there, went went to Autozone and voila, the right oil filter popped up on their computer. read more