Purchased a motorcycle battery that would not hold a charge. Returned it to the store on MLK ton…read morebe charged and was told they no longer sold that brand for at least 2 yrs. It had a manufacturing date of 02/2020. Luckily I had my receipt, because my information was not saved in their databank. I was given a "newer" date of 04/2022. I asked for it to be checked before I left the store, it was dead! When I went to pick it up the next day, it said bad cell. The refund receipt says: resalable return.

AMAZING customer service! Love coming to advanced because they go above and beyond! This trip me…read moreand my boyfriend took today, Sean helped us out so much! We had a blinker out and needed a bulb and he completely replaced it for us on the car. Seriously never expected them to do that, but another way of Sean going above and beyond! We greatly appreciate the work of this store and cannot thank you guys enough! Keep up the great work! :)

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.

Overall horrible experience took my car here thinking they could fix it after I hit a deer. My car…read morewas older but still runs fine, because the insurance company deemed the car not economical to fix based on its value, they refused to fix it even though I was willing to pay out of pocket. Do yourself a favor, save the time and look elsewhere

The guys in the DeWitt shop are wonderful communicators and very proactive with my accident claim…read moreThey told me it would be done in 1 week and it was Highly recommend these wonderful people

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

Be aware Horrible place ,rude didnt want to work on my car because they said they could not make…read moreenough off me they only like working on elderly people and people they can take advantage of sad this is why people go out of Lansing to do stuff sad

They replaced my Camrys head unit with a great Alpine unit. They gave me a great price and…read moreincredibly quick install. Even months after the install I had an issue that the tech (Vince?!?) worked on to solve for me. Highly recommend!!

Pat I am enjoying the car just fine. I want to thank you very much for everything you did to help…read moreRusty and I to get the car. You and Mike went way beyond to make it happen. I thank you very much if i could give out gold stars to both of you I would definitely give you both one from me. I appreciate all you and did . Thank You Marcia Pate your valued customer.

Being the only Nissan dealer in town sure lowered the bar. This was my first experience with Graff…read moreNissan, I would say their "I don't care attitude" is their greatest virtue. I worked with Nick, who exudes "why are are you bothering me?". As there was a warranty issue due to Arlington Nissans error, Nick explained that I needed to figure that out or pay for the part out of pocket. This is a dealership warranty, FYI. He also refused to order the $400 part until I paid $1800 for parts and labor. There are many solutions to a problem like this,but this group is not what I would call problem solvers. I sorted out the warranty, got Nick to order the part and installed it, then they closed for the weekend. I appreciate a weekend off, but the entire sales team is not able/allowed to run a credit card to close a due bill on a saturday, as if this was a union shop. I suggested that after a 4 day delay of getting my car back that "I hope their quality of work is better than their quality of customer service", Nick just laughed as if either one could be worse. FYI, they don't use temporary mats and will track shop oil into your car. They did not reset the oil maintenance ticker. I have no proof they did any work besides their word. In summary, Graff Nissan service does not care, will not go the extra mile, might do their job at the minimum level and has no issue delaying getting your car back to you. Pathetic.

Couldn't ask for a better group of guys to fix your vehicle. Reasonable,honest and quality work. I…read moreonly go to this place for my repair needs! Also,great costumer service!!

This place is awesome! I think in the past 4 months I have had almost everything you could imagine…read moreto wrong with my Pontiac torrent! From a blown head gasket, to battery replacement, alternator! They took care of me like family. Great pricing and great service.

Very professional and fair in their pricing. Always does that little bit extra to show you're…read moreappreciated as a customer. Great communication and easy scheduling. Definitely recommend.

Had my car towed up there late on Friday... Thought a lot of really bad, expensive things were…read morewrong with it. The manager was extremely busy but was able to look at it on Saturday. Told me it was motor mounts and had it fixed by 2. It runs great now! Very reasonably priced as well. This will definitely be my new mechanic.