their paypal payment systems were not working, spent over 40 minutes on the phone just to get…read morenowhere. both with paypal and autozone corporate who never called back. the store manager KEVIN, managed to take me from ready to burn the place down to happy. he put in, what I can only assume to be at least an hour or 2 trying to fix the payment systems, he called me and told me to come down, I asked what happens if I make another wasted trip, he said "don't worry, ill take care of you, I WILL make it right." I was skeptical, but he followed his word and did me solid. I will have to visit this store more often for my auto needs (even thought its farther) as pep boys on 700E has been the worlds most epic let down. special thanks goes out to kevin, who did me a solid.

I was able to get a second battery at no charge. Those batteries don't do what they claim and they…read moredon't last. I went with the Duralast gold and it's a much better battery.

The collision center always takes care of me. They do great work for a good price and never…read moreovercharge on the services they are providing.

Mark Miller has been the most consistent and reliable service center…read moreI have ever had the pleasure of doing business with. They always go above and beyond with their service!

They have the military discount and appreciation on the window. Yet when I went and asked for it…read morethey took my info and my item stayed the same price ¯\_(ツ)_/ maybe they made a mistake. But seems misleading.

not vey intelligent help anywhere in that establishment. asked them to test a motorcycle battery…read morefor me and they said "they can't and most auto parts stores won't" haha get out of here took it straight to autozone and they tested it and got me right

Tom is a LEGEND. Hire more people like Tom! This man…read morenavigated the store like a banshee in search of my wiper motor and would not rest until said motor was located. I LOVE TOM.

Came here to buy new bulbs for my low beam lights. The staff here isn't all that friendly. They…read morewere mostly in the back grouped up together joking around instead of offering help to anyone. There was one guy at the counter that was doing some paper works and he didn't really want to help me. He just kind of snob me off and then pointed to the direction I need to go. I know in other places such as oreiley and autozone those people can look up your car information and tell you exactly what you need. Well apparently no one offered me this. Instead I was standing by the bulb section staring at my phone googling to see what I need. Many people walked passed me with the blue Napa polo shirts and no help was offered until this nice guy who saw me and asked if I needed any help with my confused look in my eyes. He quickly found what I need on the computer and right when I was about to check out another problem occurred. Apparently right here no one is allowed to help you with anything for your car. Again I will be comparing it to autozone and o Reilly....they have both helped me replace bulbs/battery packs/other stuff. I wouldn't recommend people to come to this Napa auto parts especially if you are a novice at car part replacements. Go to oreiley or autozone which is right down the street.

If you're a pretty girl driving an expensive car the employees (here, Gabe) will go above and…read morebeyond to help you, including leaving a store full of other customers. And, if you're just standing by your vehicle waiting for your husband to finish buying tools like my wife was - which takes longer due to employee Gabe helping said girl - the employee, Gabe - will instead give you attitude and ask you to stop staring at him. Why the attitude? Who knows. Why anyone, employee or not, would address my wife like that im not sure. But why an employee wearing Oreilly's gear while obviously on the clock would yell at a customer is just flat out inconceivable. All I know is I waited in line a long time because there was only one employee to help out while Gabe was rizzing up the girl outside. Then I come out to find he snapped at my wife for merely standing by our car. So I had to deal with changing my battery while my understandably angry wife was fuming. Clearly this isn't what I felt would've been my experience at O'Reilly's. But hey, if you're a hot girl driving a nice car, Gabe will help you out - other customers be damned

Chris provided exemplary service today, helping me replace my windshield wipers, popping the hood,…read moreand adjusting the wiper arms that were out of position. Thank you!

I needed a few signal lights for my van.Besides selling the bulbs the night manager Robbie at west…read morejordan store(1300 west 7200 south) came out to visually test all four areas,he then got the tools to dismantle and replace them.Saving me the effort and time.And the service was FREE!

Called the night before to see if they had a part I needed. They had it in stock, found it for me…read moreand held it for pickup in the morning. In the morning I showed up to install the part on my car, but the loaner tools didn't have a 17mm wrench so the O'Reilly employee grabbed a brand new wrench off the rack and let me use it. Awesome customer service!!

Customer service is garbage. Treat you as though they don't want your business. I asked questions…read moreand was confronted by a young kid eating a sandwich who didn't make eye contact and simply nodded yes or no and rang me up without mentioning the total cost or making eye contact. Gladly will take my business elsewhere.

I had previously gone to another AutoZone and purchased a car filter that required pick up at this…read morelocation. I went inside and stood at the checkout line. Standing there for several minutes, I looked further to the back of the store and saw three employees plus a customer standing around a car battery on the ground. I don't understand why or how they were incapable of noticing the other customers. In fact, two more employees emerged from the back to also walk over and stare down at the battery. (!!!) I will never know what was so engaging about the battery, but it required *everyone's* attention and *everyone* had to stare at it. Two guys even tapped it with their shoes. Heck, as I stood there waiting, I, too, stared at the damn battery. After being invisible for five minutes, I finally cut the air and asked one of the men, "Um excuse me, may I get my merchandise so I can leave?" Whoa. I had broken the magic spell that the car battery held over all five of the men. For a split second they were freed from the battery's trance. One guy broke away to hand me my purchase order, while the rest of the fellas stayed huddled around the stupid m*f*'ing battery. Four stars for AutoZone carrying good products. One star for today's crummy service.