went to the avalon in pittsburgh for two warranty items the mgr the didn't charge me what was on my…read moreinvoice ($110.00 for rear pads and rotors) and wanted to charge me $144.00 and told me he his not changing the price to whats on my ORIGINAL INVOIVE and told me that $144.00 is what i"m paying and he is not going to do anything...

This place has some excellent customer service. I was in need of a quick wiper change for my rear…read morewiper blade and always, for some odd reason, forget the size I need. The guy at the computer asked a few simple questions about the make and model of my vehicle and within seconds I had the wiper blade in hand. Making for a quick in and out here. The only thing I didn't like was that the selection of blades wasn't the best. But that was no fault to them, it's the manufacturers that need to step up that game.

I know how dumb it is when someone puts in an anecdotical account to their review, but I can't help…read moreit..... Was in the car business for a good minute and it is so hard to find a mechanic you can trust and I'm glad I did at Broadway Auto Parts. Partner and I have taken our vehicles (both old and new) there and it's always a pleasant experience. Their service is always top notch, their prices are so reasonable and the communication is always great. Seriously, good people should have your business and this place is filled with good people.

Was super easy to call and get an appointment to get my car inspected within a week. It is a bit…read moretricky to find because the entrance is not on Broad St (which is the street address), so I do recommend doing a little google street view exploration beforehand! On the day of my appointment, I just dropped my car off and left. They called a few hours later to let me know it was ready and didn't need anything done. Found them to be honest and prices were great. Will be my go-to in the future.

I rarely leave negative reviews because I respect business owners, but the extreme lack of…read moreprofessionalism here forced me to make an exception. I scheduled a state inspection a month in advance and took time off work to ensure my vehicle was ready for an upcoming road trip. When I arrived, the shop was closed with nothing but a note on the door. There was no text or call to give me a heads-up. To make matters worse, I had already purchased a Groupon voucher that is now non-refundable. If they had at least texted or called to let me know that plans had changed, I would have had ample time to reschedule the appointment with a different mechanic and not miss my road trip. These guys might be skilled at what they do, but their terrible communication and lack of respect for a customer's time made this one of my worst service experiences ever.

I have been here at least 10 times for a variety of repairs. This is a top tier, trustworthy auto…read morerepair shop.

They usually do appointments but when we explained to them that our engine was knocking and we…read moreweren't from here they took us in and let us know what the car needed and shuttled us so we could go buy food. They were super nice and helpful and did as much as they could.

In the past, I've gotten work done on my cars at Kenny Ross. EVERY single time I went in to Kenny…read moreRoss for whatever repair that needed done, they ALWAYS came back and said, "you NEED this and this and this and it's gonna cost you $1,000+++++ dollars"..... EVERY time! Being an intelligent person, it did not take me long to see what was going on there.....so I stopped servicing my car at KR and started taking my car to a mom and pop shop ever since. I'm not going to waste money on parts that I really DON'T need just because a mechanic has to hit his revenue number at the dealership.....AND also have them throw away perfectly good parts that are now forever polluting our environment, just for a quick buck. With that said, I needed new brakes and my mom and pop shop couldn't put them on because they are electronic, and need to be installed by a dealership...So I was concerned with going to another dealership like KR with the never ending reco's of parts that I don't need. Well, I called SMAIL Kia. They were able to get me in the next day, which was excellent. The mechanic had called later and said that I needed new pads and rotors, and it was going to be $825. I thought that was a pretty fair price, but a bit on the high side, but of course agreed to it and they installed the brakes. I came to pick up my SUV and the bill was actually $668 instead of $825....a PLEASANT surprise! AND more in line with what the brake repair should be in my opinion.....The mechanic said he was able to save me some money, and I told him I NOTICED that and APPRECIATE it! Everyone was very kind and professional and they washed my car before leaving. Nice touch! Bottom Line....it does not take long for a person to catch on to what places like KR are doing, and believe me they are losing a great deal of business because of their practices (Including mine). BUT SMAILS does NOT seem to be like that! I have to say that I REALLY appreciate people who try to save me some money, and for that I WILL BE USING SMAIL KIA AGAIN! Thank you!

I had a mixed experience at Bastone's, where I went (on an old family friend's recommendation) to…read moreget a wheel arch repaired. The positives were that they were able to get me in very quick and were, overall, friendly and professional. I do think they know what they are doing. The major negative was that the final price came out nearly twice the original quote: close to $600 instead of the original $320. This was, I was told, because an additional part had to be sourced and installed. While I was already disappointed in this unexpected cost doubling, the icing on the cake was that I wasn't asked if I wanted to proceed with the repair. I was just informed that the cost had jumped, that the repair was complete, and that I now needed to pay up. This suggested to me that the original assessment of the damage had not been as thorough as it could have been. While a quote is an estimate, not a certainty, it's not good practice for businesses that run on quotes to let customers pay twice what they were originally expecting. In this situation, for instance, I would have appreciated a discount on the unexpected new part. That might have eaten into their profit margin, but it would have guaranteed that I would become a return customer, whereas now, I am not so sure.

My daughter had her 2012 Outback serviced here on January 7th, 2025, to have her radiator replaced…read more They charged $616.21 to replace a $270 radiator that sells for $120 at NAPA. They also wanted to replace the battery for $300, which I declined, and it tested fine elsewhere. Also noted that the hood struts were bad, when they worked fine right before the car was dropped off. Finally, the shroud for the serpentine belt was missing after the radiator was replaced. I have a timestamped picture from when it was dropped off by AAA showing the hood struts operational and the belt shroud in place. It is almost impossible for both hood struts to fail unless someone forced the hood up, breaking the seals, and causing the gas charge to release. I just noticed this now when my daughter visited us this weekend - we are 4/12 hours away - and I serviced her vehicle. She had Bastone inspect her car last September with no issues. This incident makes me question their integrity and will not have her return again. In response to the owner's reply... The hood worked fine when it was dropped off by AAA. We have a picture of it opened. Yes, it now does not stay up, and upon inspection, both strut showed damage as if it was forced open too far. Two struts do not fail simultaneously. The battery was drained because the car was sitting with the 4 ways for two hours on the bridge prior to AAA arriving and during the tow. Her car was not driven for over a month while she was away. She took it to Autozone, who ran a load test and found it to be just fine and only required a charge. I appreciate the reply but disagree... The facts do not add up here.

A great selection of you pull parts, some good prices, others are high, but what isn't these days?…read more Bring your own tools and wonder the yard, plus they have a pretty good tracker of what's on the lot and what row it's in. Good bunch of guys working there. Only wish it was on the other side of the city, the traffic getting there can be brutal.

Dave is fantastic to work with. Did my negotiating over the phone -great communication throughout…read morethe process of selling my car for scrap. Good to find someone with such integrity.

Chad is an awesome salesman. I reached out to let him know I was interested in possibly trading in…read moremy 2024 RAV4 for a new 2026 RAV4 XLE in storm cloud in case he came across one. He was diligent and informative and had one for me in less than a month! I couldn't have been happier with the process from start to finish- no wonder we keep going back to Chad and Cochran Toyota!

Horrible Dealership canceled my gap insurance after I purchased my vehicle and kept the money…read more MAIL ME MY $1,200

On a scale of cotton candy to Brussels sprouts, McNeilly Automotive Service is meat and potatoes,…read moreand they get the job done. I called to set up a car inspection, and expectations were clearly communicated. I knew I was due to have work done on the brakes, and so it was no surprise when I got a call confirming this to be the case. They also rotated the tires. Overall, I'm very pleased with McNeilly Automotive Service, and I would recommend them!

I've taken my car in for inspection here the last couple years. I appreciate that there's no weird…read morevibe when you walk in like a lot of auto shops have. Ladies especially, you probably know the one..like your mere presence irritates them even though you're a customer, or you can sense their annoyance at dealing with a woman rather than a man. I dont get that vibe here. The workers are pleasant and the prices seem fair. They even offer to drive you to where you are going if you don't have a ride/can't wait for the car to be serviced. Definitely recommend.